English
★★★★☆
based on 40271 reviews published
Latest customer reviews
Despite a small issue with package tracking at the start, nothing to say for the rest
That was the worst shopping experience of my life! I ordered something for my nephew's birthday. The order was placed in June 2024, and what can I say? I only received the goods in March 2026. I had contacted them beforehand and requested a refund, but that was completely unsuccessful. They did not want to give me my money back, even though it was clearly their fault. They made their customers wait forever, even though the item was not available at all. In the end, I had to beg them to give me a gift voucher worth the purchase price, and I had to buy something else that I didn't even need. Terrible.
thank you for taking the time to share your opinion. We are sorry to hear that your experience did not meet your expectations. Your feedback is very important to us and will help us improve our service. Please do not hesitate to contact us directly to discuss your concerns.
Best regards,
the 1001hobbies team
Super fast delivery!!!
10
Great
Months to receive an order scheduled for 15/05/2025, arrived in March 2026 (8 months) and no excuse, not even an email. I do not recommend this company at all that takes customers for pigeons.
Thank you for your feedback and we understand your frustration regarding the delay of your order. We strive to provide the best possible service and are sorry that this experience did not meet your expectations. We take your comment very seriously and will review it to improve our communication.
Best regards,
The 1001hobbies team
Very good products
I was missing the complete product, I had to chase them, they didn't respond, poor customer service, chasing the refund, in short, that's my experience.
We sincerely regret that your experience did not meet your expectations. We appreciate your feedback and will take your comments into account to improve our service. If you still need assistance, please do not hesitate to contact us. We are here to help you.
Sincerely,
The 1001hobbies team.
I think they should be more in contact with the buyer and inform them from the beginning how long the shipping will take. My order placed on February 4th was received on March 10th.
Delivery instructions not followed... Too bad...
Ras
Everything is correct and handled quickly. Hats off!
A bit long
No issues with the products. But 3 weeks delay for receipt. Several emails sent to get information as there was no information from them. No commercial gesture.
Thank you for taking the time to share your experience on our site. We are glad that you are satisfied with our products, but we are sorry to learn that the receipt took longer than expected. Your feedback regarding the lack of communication is valuable and we are committed to improving our services in this regard. Please do not hesitate to contact us directly for any questions or assistance. We appreciate your understanding and hope to fully satisfy you with your future orders.
Best regards,
The 1001hobbies team
Received item as ordered. No problems to report. Thank you.
Broken brush I sent you an email with a photo
Thank you for taking the time to share your feedback. We are sorry to hear that you received a broken brush. Your satisfaction is important to us and we invite you to check your inbox for a prompt response to your request.
Best regards,
The 1001hobbies team
The items I ordered arrived safely, but your website's tracking option showed them as just being shipped the day before they arrived (?)
Very good shopping experience. Prices are reasonable and the information on delivery times is accurate. There was a bit of delay in shipping and I was regularly informed.
Delivery time too long, over two weeks. Goods supposedly available.
Thank you for your feedback. We are sorry to hear that your experience with the delivery time did not meet your expectations. We take your comments very seriously and are constantly working to improve our service. Please feel free to contact us directly for any questions or concerns, we are here to help.
Best regards,
The 1001hobbies team
Very good
Delivery time not respected at all. I had to change my schedule.
Thank you for your feedback and we sincerely apologize for the inconvenience caused by this delivery delay. Your experience is important to us, and we are constantly working to improve our services. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The 1001hobbies team
The qality is perfect. And the price to. But I wait too much for my parcel
Delivery with a month of delay. Item unrelated to the price.
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Your feedback is valuable and we are constantly working to improve our service. Please feel free to contact us for any questions or concerns.
Best regards,
The 1001hobbies team
Difficult to reach via phone and email communication we do not understand each other. products are fine nothing wrong with them.
Thank you for your review and feedback. We are sorry to hear that you had trouble with our phone and email communication. We strive to serve our customers as best as we can and will certainly take your comments to heart. Nice to read that you are satisfied with our products. If you have further questions, please do not hesitate to contact us; we are happy to help you further.
Best regards,
The 1001hobbies Team
Very good service
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Product in perfect condition, fast shipping. Highly recommend.
Delivery time far too long
Thank you for your feedback. We understand your concern regarding the delivery time and are sorry for this wait. We are constantly working to improve our services and appreciate your patience. Please feel free to contact us for any further information.
Best regards,
The 1001hobbies team
Was able to get some very hard to find paint. Thank you
Thank you for your wonderful feedback! We're thrilled to hear that you found the hard-to-find paint you were looking for. We appreciate your support and look forward to serving you again soon!
Best regards,
The 1001hobbies Team
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Perfect Thank you
Package arrived with almost 2 months delay and several products damaged during transport. However, the customer service was efficient.
Thank you for your feedback. We are sorry to hear that your package had a significant delay and that some products were damaged. Please be assured that we take your comments very seriously in order to improve our service. We are glad that our customer service was able to assist you effectively. Please feel free to contact us for any other questions.
Best regards,
The 1001hobbies team
Very good transaction
The order took more than 7 days from the expected date because they didn't have stock but when buying it was not notified. I paid for faster shipping and it arrived super late
We sincerely regret the experience you had with your order. We appreciate your feedback, which helps us improve our service. The lack of stock is an inconvenience we work to minimize and we will ensure that this information is clearer in the future. Your satisfaction is our priority.
Everything to satisfaction
Very good.
Perfect product
Everything perfect!!!!
Order was processed and shipped in a timely manner.
It took a long time to arrive, the model I bought I found much cheaper on another website but I could no longer cancel the order.
We sincerely appreciate your comment and regret that your experience was not as expected. We strive to offer quality products and efficient service. Your opinion helps us to continuously improve. If you have any additional concerns, please do not hesitate to contact us. We are here to help you.
Sincerely,
The 1001hobbies team