★★★★☆
based on 37903 reviews published
Latest customer reviews
Product wasn’t what I expected.
We regret your return and apologize for the inconvenience caused. In order to resolve this problem, we invite you to contact the customer service department of 1001hobbies as soon as possible, so that we can find a solution adapted to your situation.
We remain at your disposal for any further information.
Best regards,
1001hobbies
The processing was very good, I received the goods quickly, I am very satisfied! Also with the product, the goods were fine!................................................................................................................ I would be happy to do it again!
The products are of good quality. The orders arrive on time.
Delighted with my order and the delivery time.
Totally satisfied quick.
Very satisfied, fast delivery, good product, easy to order.
Excellent service. Beautiful merchandise
.
Received it well, just a small mistake in the package but you were already taking care of it, so no worries as usual, thanks to the whole team.
Received well, but first the decals were on the wrong scale, then had to wait quite a while for the new shipment to arrive, and it didn't come to our expected home address but to a collection point. But all's well that ends well. Ultimately satisfied.
Excellent in everything, from communication to delivery speed.
Customer service is top-notch!
Generally satisfied.
Fast and compliant
Everything arrived as ordered and as expected. So wonderful. Mr Cinderella-loving friend was so pleased!!!
4: The delay is too long and when there are problems, it requires a whole circus (photos) to get a response when a return would suffice........ Mr. Rivoire
We regret your feedback and apologize.
The photos are necessary for us as they are part of the return procedure to determine responsibility. We remind you that we cover the return if it is our fault. Therefore, we really need these photos and we thank you for your understanding.
Sincerely,
1001hobbies
Very good, efficient and reliable
Good site, fast service
Fast shipping and in perfect condition, very well protected
I purchased two products together, the package arrived and inside I found only one. I ask for explanations and they respond that the product was no longer available. They should have informed me instead of leaving me with the unpleasant surprise.
Serious Communication Satisfaction
Never received it
We regret your return and apologize for this inconvenience.
According to the information provided by the carrier, parcel LD208139425FR was delivered on April 1 to the address indicated on your order.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=3&text28777=&tLabels=LD208139425FR%2C%2C&tABt=false
If you have not received this parcel, please contact our customer service department so that we can open an investigation with the carrier and assist you in resolving this issue.
We remain at your disposal for any further information.
Best regards,
1001hobbies
Order received, thank you.
When a multiple order is waiting for a product, you do not receive information about a possible delivery date. You have to ask for that (I did get a complete overview quickly).
Excellent
Very well packaged. And fast delivery, very happy.
Everything excellent
Superb model and service more than correct
Very good.
2: I received the game in German and I have to return it at my own expense...
We regret your feedback and apologize for this issue.
Please note that a return label was sent by our customer service on Thursday, April 3rd at 12:15 PM. Did you receive it? This label will allow you to return your product for free by dropping it off directly at the post office.
Thank you for your understanding.
Sincerely,
1001 Hobbies
Well, there were 2 pre-orders and they arrived earlier than expected, so I'm quite happy with the situation. The boxes arrived in perfect condition, so everything is perfect.
Available
Delivery is not yet on point, but the article is.
Expectations were met. The website is clear and works very well.
Unfortunately, the delivery took a bit longer, according to reports due to further delays in the supply chain. It would be good if the customer is informed of possible delays in a timely manner to avoid frustration or impatience.
Easy-to-use site and fast shipping
Good communication, fast delivery, and well packaged. I recommend.
Order arrived quickly
I'm Very Happy With The experience
Super fast shipping but the time to gather the 5 items of my order was a bit too long.