Reviews 1001hobbies

I've been waiting 15 days (I still haven't received the parcel), even though I placed the order on site and there's talk of a transfer between their warehouse in the Paris region and their store in Paris. Otherwise, the team is very pleasant and attentive, just the question of delivery times.

First order ever, arrived after a while, but arrived with everything I asked for. Well sealed and undamaged

Perfect, fast, great customer service, highly recommended.

The best place to find what you are looking for. Exceptional service

Everything ok,quality goods,delivery a bit long.

Delivery took a bit long, but it's OK. Unfortunately, there's still no word on my next order request, which has been out of stock for months: Henschel Hs 129 in 1:72 from Pavla

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Order processed and dispatched promptly - highly recommend! 🙂

Average

I have not received anything yet

I have not received anything yet

I have not received anything yet

Arrived in time for Christmas which I was concerned about one happy grandson .

Quality is good only it takes very long for the order to arrive

I received the parcel with a very nice gift wrapping and the product was identical to the description. What's more, delivery was quick, so I'm very satisfied. The only downside is that I had asked to leave a note but there was no note either on the packaging or in the gift. But otherwise I recommend it!

Very good experience, impeccable delivery with excellent lead time

Very good

Time between order and delivery very long! No or little follow-up! Product not in stock! However, I would like to sincerely thank LAURE, head of customer relations, who listened to me from the very beginning of my complaint. She followed up my entire case with efficiency and responsiveness to arrive at my delivery today after almost 1 month of cumulative waiting.

Still have not received order

Hard-to-get models, available in this temple

Absolutely horiffic company, order took ages to arrive, then order was wrong, still trying to get a refund 5 weeks later, communication non existent. Company should be shut down!!!!

Delivery took quite a long time.

Everything was perfect! Thank you

No delivery!

Nothing to say, perfect )

Smooth site satisfactory delivery

Good site

Promote products by indicating on the site that they are in stock, when in fact they are not. If I hadn't e-mailed customer service, I would never have known that my order wouldn't be honored, because the product is no longer in stock 🙁 but the refund was okay. I had planned a Christmas present for my daughter, but she never received it. Total disappointment, I will never order from this site again.

First order went very well, but the second was a total failure and I am now waiting for the second month for a refund.

Very good site, products in line with expectations. What's more, very efficient customer service, they solved a small delivery problem quickly and efficiently. 10/10

Excellent service. I would highly recommend.

I will never use this supplier again. The website from which I ordered appears to be based in the UK, with a UK e-mail address and phone number. There was reference to the order being shipped from the EU thus perhaps causing delay. There was no mention of the fact that the company is actually based in France, and that there would be import tax and handling fees involved. I simply can't do business with a company which behaves like this. D

Excellent!

I ordered the Christmas present on December 10th after I called them and had to clarify my questions in an English-speaking phone call... Of course you have to pay in advance. Delivery should be within 7-9 days. When I hadn't heard anything by 20.12 I called. I had to make the call in English again because there was no German-speaking employee available. She told me that they were still waiting for part of the order, which would be delivered there on the 24th and probably sent to me on the 27th. I told them again that it was a Christmas present and that I had relied on the delivery details when placing the order. They commented on this by canceling the order and ending the conversation, even though I asked for the delivery. I then wrote to the company and was asked to decide whether I wanted to cancel or keep the order. I asked again for the parcel to be sent and to be told when I could expect it. On 30.12.21, they replied to me that they had arranged for the cancellation and wished me a Merry Christmas and a Happy New Year. I received the money back on 11.01.22. I absolutely cannot recommend this company to anyone.

It fits but improve the timing for the Swiss

As I'm still waiting for my order (since December), which was actually in stock and I now have to wait until April-May, I can't give it more than 1 star. I'm sorry!

Order cancelled 6 days after being placed because not processed and announced not processed before 10 days after order. Payment debited the day after order and refunded 21 days after cancellation!

Very good advice over the phone, someone who knows the products on the site,

Received the parcel no problem all is ok cordially

Well-designed site, easy to navigate.