Reviews 1001hobbies

Still have not received order

Hard-to-get models, available in this temple

Absolutely horiffic company, order took ages to arrive, then order was wrong, still trying to get a refund 5 weeks later, communication non existent. Company should be shut down!!!!

Delivery took quite a long time.

Everything was perfect! Thank you

No delivery!

Nothing to say, perfect )

Smooth site satisfactory delivery

Good site

Promote products by indicating on the site that they are in stock, when in fact they are not. If I hadn't e-mailed customer service, I would never have known that my order wouldn't be honored, because the product is no longer in stock 🙁 but the refund was okay. I had planned a Christmas present for my daughter, but she never received it. Total disappointment, I will never order from this site again.

First order went very well, but the second was a total failure and I am now waiting for the second month for a refund.

Very good site, products in line with expectations. What's more, very efficient customer service, they solved a small delivery problem quickly and efficiently. 10/10

Excellent service. I would highly recommend.

I will never use this supplier again. The website from which I ordered appears to be based in the UK, with a UK e-mail address and phone number. There was reference to the order being shipped from the EU thus perhaps causing delay. There was no mention of the fact that the company is actually based in France, and that there would be import tax and handling fees involved. I simply can't do business with a company which behaves like this. D

Excellent!

I ordered the Christmas present on December 10th after I called them and had to clarify my questions in an English-speaking phone call... Of course you have to pay in advance. Delivery should be within 7-9 days. When I hadn't heard anything by 20.12 I called. I had to make the call in English again because there was no German-speaking employee available. She told me that they were still waiting for part of the order, which would be delivered there on the 24th and probably sent to me on the 27th. I told them again that it was a Christmas present and that I had relied on the delivery details when placing the order. They commented on this by canceling the order and ending the conversation, even though I asked for the delivery. I then wrote to the company and was asked to decide whether I wanted to cancel or keep the order. I asked again for the parcel to be sent and to be told when I could expect it. On 30.12.21, they replied to me that they had arranged for the cancellation and wished me a Merry Christmas and a Happy New Year. I received the money back on 11.01.22. I absolutely cannot recommend this company to anyone.

It fits but improve the timing for the Swiss

As I'm still waiting for my order (since December), which was actually in stock and I now have to wait until April-May, I can't give it more than 1 star. I'm sorry!

Order cancelled 6 days after being placed because not processed and announced not processed before 10 days after order. Payment debited the day after order and refunded 21 days after cancellation!

Very good advice over the phone, someone who knows the products on the site,

Received the parcel no problem all is ok cordially

Well-designed site, easy to navigate.

My first purchase has been very satisfactory, I will be placing another order soon.

Everything worked out great, fast delivery

I was able to find it easily

Often a fraud - Roman trireme model NEVER available with changing prices not listed on the initial offer from these "dealers" (France for sure and Germany too! Also LONG "delivery time to string buyer along - definately buyer beware!!!

Poor quality item, aluminum nuts completely washed out, instead of a bright red, they are pink or almost white. Very ugly.

I tried to order something that they were supposed to have on the web but after waiting and waiting, it did not arrive. I was finally able to cancel the order and got my money back in full.

Very professional company, with a very complete web page, that allows to operate with infinity of manufacturers of scale models and to accede to its products with great facility, independently of the country of origin of the same ones. Contrasted quality in all the offered products. Very well coordinated shipments with the courier services, with very precise deliveries in the dates announced by the same ones.

Fine

Awesome

I have no idea if I will ever receive my order. It supposedly left France last month, but I have no idea where it is - maybe stuck at a port somewhere - or if I'll ever get it. And the online chat is in French. So I feel helpless.

Products ordered on this site because marked as available, but more than 2 weeks later, still no parcel sent and products noted as out of stock...

Excellent model. Good difficulty.... A pleasure to build

Completely non-transparent ordering process. At no time was it clear when the delivery would take place. I was only promised a delivery date at the end of December when I asked by phone. No delivery has been made to date.

The item was in stock on the site but not physically, nor with their supplier for that matter. I've been waiting for a refund ever since. Unacceptable.

After two months, I have not received my order, nor have they answered my e-mails or refunded my money.

On-time and compliant delivery.

Product delivered in perfect condition as agreed!

On 26/11 I ordered a product indicated as being the last in stock. The order was validated and the amount debited. On 06/12 I received an email informing me that I would be reimbursed. The same day I received an automatic tracking email telling me that the package was awaiting preparation. On 09/12 I received a message informing me that I had been reimbursed. On 13/12 I receive another automatic message indicating that the parcel is awaiting preparation. I contacted customer service who confirmed that the order had been cancelled and that I should ignore the other messages. On the website, the order remains in progress for several days. I was indeed reimbursed. On 14/12 I tried to contact 1001 hobbies on the telephone number given. No one picked up and an automatic message said they were closed, without specifying opening hours. In the middle of the Christmas season for a hard-to-find product, such inaccuracies in follow-up communication don't necessarily make you want to place another order. Significant progress still needs to be made in terms of customer relations.