4.2/5
★★★★☆
based on 37909 reviews published

Latest customer reviews

2 /5
★★☆☆☆

No decal sheets in the box. Despite my calls and messages, no news of a shipment of the missing plate, an exchange or a return. I'm furious.

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Thierry D.
purchased on 09/01/2025
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2 /5
★★☆☆☆

Very small plate does not correspond to the description Disappointed

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Bernard H.
purchased on 01/02/2025
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Answer from 1001hobbies
Hello, We're sorry to hear about your experience. We invite you to contact our customer service department by e-mail at [email protected]. Our team will be happy to assist you. Best regards,
3 /5
★★★☆☆

I actually never received the product. I received an empty envelope. I reached out a couple of different ways but didn't get any response back until I went directly to the website. When I did get through, the responses were very fast and I was refunded quickly. So poor choice of shipping packaging, and some delay in getting through but once that happened, the problem was resolved quickly.

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Bill P.
purchased on 10/01/2025
Answer from 1001hobbies
Dear Sir, We sincerely regret this incident and apologise for the inconvenience caused. We would like to inform you that a refund is currently being processed for this order. Best regards, 1001hobbies
5 /5
★★★★★

Good site lots of products

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Stéphane B.
purchased on 31/01/2025
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
5 /5
★★★★★

Pre-orders arrived on time. The figurines were well packaged and impeccable. I had no trouble ordering, just a little confused because I linked the order to my google account and had trouble finding my way around afterwards, but all is well.

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Fabienne G.
purchased on 03/12/2024
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
5 /5
★★★★★

I was very satisfied, received my order quickly

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Ondrej S.
purchased on 03/01/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5 /5
★★★★★

Fast delivery, very good quality

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Cheyenne W.
purchased on 04/02/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
4 /5
★★★★☆

Complete order, shipped quickly. Perfect.

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François R.
purchased on 01/02/2025
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
3 /5
★★★☆☆

The order was perfect, well protected and exactly as advertised. The problem is the time that the website indicates for shipping. In my case the shipment arrived two weeks later than expected.

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Arturo H.
purchased on 21/12/2024
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Answer from 1001hobbies
Thank you for your feedback. We are glad to hear that your order arrived in perfect condition and as you expected. We are sorry to hear that the shipping time was not as indicated on the website, and we appreciate your patience. We are working to improve delivery times and make sure that shipping information is more accurate in the future - we look forward to providing you with an even better experience next time!
5 /5
★★★★★

Lots of novelties and rarities!

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Eric T.
purchased on 11/10/2024
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
4 /5
★★★★☆

Satisfied.

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Willem G.
purchased on 26/12/2024
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
5 /5
★★★★★

Very well everything, since I placed the order until I received it, it took 2 weeks, it arrived very well packaged and I have already assembled the model.

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Diego S.
purchased on 07/01/2025
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Answer from 1001hobbies
Thank you for your positive feedback! We are glad to hear that your order arrived well packaged and that you already have your model assembled. We appreciate your patience during the delivery process and hope to see you soon for another purchase!
5 /5
★★★★★

Delivery: completely satisfactory, items arrived promptly and very carefully packaged. As far as the site is concerned, to get closer to perfection, perhaps it would be useful to give even more details about the products offered for sale...

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Jacques M.
purchased on 11/01/2025
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
5 /5
★★★★★

As usual precise and impeccable on every point

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Fabrizio R.
purchased on 23/01/2025
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
4 /5
★★★★☆

Everything ok; long waiting time, but this was announced

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Andreas K.
purchased on 28/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
4 /5
★★★★☆

There is always a wide selection of good products you are the best company in Europe.

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Dario F.
purchased on 13/01/2025
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
2 /5
★★☆☆☆

Hello. Order placed on January 17 and received on February 7 at a relay point 16 km from my home.

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Didier F.
purchased on 17/01/2025
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Answer from 1001hobbies
Hello, We would like to thank you for your order and apologize for the delay in processing. We understand that this may have been frustrating, and we're doing everything we can to improve our turnaround times. We would also like to remind you of two important points concerning our site: Product availability: "Available": These products are ordered specially for you from our supplier. "Available - dispatched today": These products are in stock in our logistics warehouse and can be dispatched immediately. As part of your order, three products were ordered from our supplier in England, which explains the additional delay for these items. Postage and packing: We inform you that postage and packing are free for all orders over €90. Please do not hesitate to contact us if you have any questions or require further information. Once again, we apologize for the delay and thank you for your understanding and patience. Sincerely, 1001hobbies
1 /5
★☆☆☆☆

Order sent 1 month after payment on items in stock refund of postage above 90 € I had to pay the cost of colisimo and not even a commercial gesture when I am a customer for years and I leave on average more than a hundred euro. I will no longer order from you and will no longer advertise on model forums.

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Thierry B.
purchased on 16/01/2025
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Answer from 1001hobbies
Hello, We would like to thank you for your order and apologize for the processing time. We understand that this may have been frustrating, and we're doing everything we can to improve our turnaround times. We would also like to remind you of two important points concerning our site: Product availability: "Available": These products are ordered specially for you from our supplier. "Available - dispatched today": These products are in stock in our logistics warehouse and can be dispatched immediately. As part of your order, three products were ordered from our supplier in England, which explains the additional delay for these items. As for shipping costs, we remind you that they are free of charge for all orders over €90 at a relay point. Please do not hesitate to contact us should you have any questions or require further information. Once again, we apologize for the delay and thank you for your understanding and patience. Yours faithfully
2 /5
★★☆☆☆

The delivery time was too long, from December 17 (order) to January 14 (delivery).

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Octavio A.
purchased on 17/12/2024
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3 /5
★★★☆☆

The site is correct research feasible great choice but for paintings HUMBROL problem of availability even in the event of delivery "missed" because 2 pots HU030 not included at the time of delivery in spite of validated order and carried out payment and the worst without explanation (intact packing however then?).

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Claude T.
purchased on 04/02/2025
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Answer from 1001hobbies
Hello Mr Tonnelier, Thank you for your feedback and for your confidence in our store. We're delighted that you've found our site to be practical and to offer a wide choice of products. Concerning your order, we are sorry for the absence of the two Humbrol HU030 paint pots. We have added them to the order which leaves on 12/02/2025. We apologize again for this error and thank you for your patience. Sincerely, 1001hobbies
3 /5
★★★☆☆

DELIVERY TIME

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Emmanuel O.
purchased on 29/01/2025
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Answer from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. Your order was placed on 29/01/2025 at 18:09 and shipped on 04/02/2025 at 16:59, for delivery on 06/02/2025. We regret that you found this delay long. We understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
3 /5
★★★☆☆

Poor packaging method, there is little material inside the shipping package, items rub against each other during the journey, and packaging can be ruined.

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Cristiano D.
purchased on 07/01/2025
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Answer from 1001hobbies
Hi, We are sorry about this comment and apologize. Customer service is available if you would like to discuss this issue. Sincerely, 1001hobbies
4 /5
★★★★☆

It was stated with an estimated delivery time of 3-5 days. In the end it was a little over 2 weeks. But it arrived safely and that's the main thing

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Waschbear T.
purchased on 18/01/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
1 /5
★☆☆☆☆

It looks like you can buy something on that site that is readily available but I had to wait more than 5 weeks for my stuff. That is absurd in these times. Everything was not shipped until everything was in stock. There had been plenty of other options (tassels were out of stock apparently) but no communication about it. Had I known this, I would have picked other tassels. The stuff was meant for a project over Christmas break so not amused that it wasn't delivered until February. Be-la-che-lish just like that.

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Hobby P.
purchased on 29/12/2024
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5 /5
★★★★★

Perfect, very serious site and order delivered quickly, I highly recommend.

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Bernard G.
purchased on 02/02/2025
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
5 /5
★★★★★

Fast and careful shipment.

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David M.
purchased on 22/12/2024
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
5 /5
★★★★★

No problem with the gunpla received

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Aurélien T.
purchased on 01/01/2025
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
4 /5
★★★★☆

Delivery time as stated, goods well packed, only free shipping from €99 did not work.

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Florian K.
purchased on 05/01/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5 /5
★★★★★

Fast and accurate.

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Giacomo R.
purchased on 04/02/2025
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Answer from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
5 /5
★★★★★

Everything was great, arrived earlier than expected

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Shi Q.
purchased on 26/11/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
2 /5
★★☆☆☆

Took an awfully long time,had already given up hope that it would be delivered at all....

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Niels V.
purchased on 08/12/2024
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5 /5
★★★★★

Excellent. You are kept informed where your order is. You can search the site very well in the extensive assortment.

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Dirk H.
purchased on 01/02/2025
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
5 /5
★★★★★

Very professional company with technically qualified personnel and a very complete catalog. Shipments of goods with perfect traceability.

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Adrian M.
purchased on 10/01/2025
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Answer from 1001hobbies
Thank you so much for your amazing review! We are proud to know that you had such a positive experience with our team and service. We appreciate your trust and your recommendation, we are always at your disposal to offer you the best!
5 /5
★★★★★

Everything went well and I am very satisfied with my order.

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Fabrice M.
purchased on 21/12/2024
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
5 /5
★★★★★

Parcel arrived earlier than expected, and very well packed and protected. The order tracking is very professional. Although, I have a very serious retailer, and also very professional I would not hesitate for a moment to recommend your services to get a product as soon as possible.

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Stephane B.
purchased on 05/02/2025
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
3 /5
★★★☆☆

As usual, the products "available" are not and must be ordered from the supplier. So the delay was too long for me.

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Christophe C.
purchased on 25/01/2025
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Answer from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. In the case of your order, the delay was longer because the product was ordered from our supplier in England. Customs clearance is still a complex process, which lengthened the delivery time. Moreover, as this supplier is one of the few to offer this type of product, we are keen to continue offering you rare and specialized items. We fully understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
5 /5
★★★★★

Super fast delivery!

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Beatrice P.
purchased on 03/02/2025
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
5 /5
★★★★★

Always found my goods and very satisfied with the delivery.

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Joachim K.
purchased on 19/01/2025
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5 /5
★★★★★

Very good

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Robert J.
purchased on 04/01/2025
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
3 /5
★★★☆☆

As ordered except for delivery time. Indicated available on the site but 2 weeks for delivery

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Christian L.
purchased on 24/01/2025
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Answer from 1001hobbies
Hello Sir We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have assisted you in speeding up the processing of your order. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies