★★★★☆
based on 39221 reviews published
Latest customer reviews
Prompt response but delivery time delayed by PO - not the suppliers fault of course! Well packed, will use again
Everything perfect
No comments
RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.
We are waiting for your reply, Kind regards,
All very well. Arrived on time on vacation in a remote area.
I was shipped an empty box, I sent photos and this company has ignored me. Fraud.
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
I’ve only ordered Heller paints, which I like. In my first order, one was completely dried up, but the rest were fine. Web site is a little confusing, but overall, okay.
Good
As good as ever! The product I ordered was everything I expected. Like every time I use your services. I'll be seeing you again soon.
Everything went very well! We'd love to do it again!
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
Good site. very good. well-stocked catalog and good service.
Fast, perfect...thank you
I was well delivered and the material was in order.
Great service, good prices, fast shipping to the USA and well packed, I’ll be ordering more from them soon
Correct article and delivered quickly
Extremely smooth transaction and prompt delivery!
Fast delivery, well packaged.
Fast delivery, order placed on a Sunday evening and received on Tuesday. Everything is in order and well packaged.
My only regret is that I don't have enough information on the size of the models. I don't make them very often, so I don't have a compass in my eye. The model I received is smaller than expected. Otherwise, your service is perfect. Thank you
Very efficient, order received within a week perfect
Super
Amazing service
Great customer service, excellent communication, very prompt delivery for international customers!
Really fast delivery and they are easy to reach if there’s a problem.
Perfect well received
The order is processed quickly and efficiently. No problems to report.
So far, so good
On-time delivery
Haven't experienced worse service yet. First wait because 1 product of the 4 was not available. After 2 weeks mail that 3 of the 4 products were still not available. What a shit tent.
Sir, we come to you, Thank you for your stock, we inform you that we have refunded the missing unit without delay. We thank you for your understanding. We regret this incident and apologize for it, Sincerely, 1001hobbies customer service.
Despite 1001 Hobbies warnings of possible delays in delivery from France, the item I ordered on Saturday 04/09/21 was delivered by Royal Mail the following Friday 10/09/21. Excellent service.
Wide selection and fast service. Just perfect!
What I needed was quickly found on the site. Also the delivery went fine, everything toppie taken care of.
Wide choice, many brands
Delivery was smoother than anticipated, scheduled to be delivered only two days later which can only be applauded.
Navigating the site is good, the only thing missing, for me at least, is the ability to sort by name or by price. Unless I wouldn't have noticed this.
Very satisfied with your products and delivery
Very good and very fast
Accurate information and fast timelines
Fast delivery, solid package, very good tracking...PERFECT