/5
★★★★☆
based on 36974 reviews published
★★★★☆
based on 36974 reviews published
Latest customer reviews
5
/5
★★★★★
Satisfied every day
Acheteur Vérifié
purchased on 26/11/2021
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1
/5
★☆☆☆☆
1 month to deliver a Christmas gift. Delivery method changed without updating address. Changed the item ordered, then finally received the item ordered. Incomprehensible meli melo in the e-mails received. Never seen such a poorly organized company.
Acheteur Vérifié
purchased on 20/12/2021
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1
/5
★☆☆☆☆
Very disappointed this is the second order in less than a year and it's the second time we don't receive our parcels in time, the first time 3 weeks and now we're already at almost 1 month, it was just a gift for my son for Christmas, ordered on 14/12 and to this day still not received ;(
Acheteur Vérifié
purchased on 14/12/2021
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1
/5
★☆☆☆☆
Ordered 150 euros twice. Both times had neat updates of the order including shipping codes from postnl/dhl. Unfortunately no shipments appeared on sent and did not receive. Sent mails to supplier without any response. Either it's a scam or it's a company that has a lot to improve. In both cases a must
Geverifieerde Koper
purchased on 26/11/2021
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4
/5
★★★★☆
I have not received my order yet. Site navigation was good.
Verified Buyer
purchased on 10/01/2022
5
/5
★★★★★
Delivery super fast and ordered item exactly as expected - everything top!
Verifizierter Käufer
purchased on 05/12/2021
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5
/5
★★★★★
Perfect very good welcome
Acheteur Vérifié
purchased on 28/08/2021
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4
/5
★★★★☆
Order received on time
Acheteur Vérifié
purchased on 20/08/2021
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4
/5
★★★★☆
I have to admit that I'm spoilt for choice, on a site that offers dozens of products! Warning = some models are best reserved for people who are already fairly experienced, but if you read the presentations carefully, the difficulty is usually indicated. In practice, there's a wealth of "treasures" to be discovered on this site, which I visit very regularly, and where it's very hard to resist temptation.
Acheteur Vérifié
purchased on 11/11/2021
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5
/5
★★★★★
Great model. Perfect packaging.
Acheteur Vérifié
purchased on 29/11/2021
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1
/5
★☆☆☆☆
My order was placed in december no news...
I asked for a refund, no news...
I sent several emails and still no news...
What nonsense!
Acheteur Vérifié
purchased on 12/12/2021
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1
/5
★☆☆☆☆
Order still not ready, impossible to cancel easily on the site to receive only available products. A real disaster of ergonomics.....
Acheteur Vérifié
purchased on 15/12/2021
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5
/5
★★★★★
Very good.
Acheteur Vérifié
purchased on 07/01/2022
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1
/5
★☆☆☆☆
I ordered an advent calendar for my son. It was sent quickly but lost by the courier. No word, no message, no apology. On december 24th, they offered to send me a new one .... How kind !!!!!!
Acheteur Vérifié
purchased on 26/11/2021
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3
/5
★★★☆☆
The website is very good, they have everything. The bad thing is the shipping times
Comprador Verificado
purchased on 04/12/2021
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5
/5
★★★★★
Great service
Geverifieerde Koper
purchased on 02/11/2021
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1
/5
★☆☆☆☆
Order never received, lousy customer service
Acheteur Vérifié
purchased on 21/10/2021
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1
/5
★☆☆☆☆
I never received the parcel and was forced to find the games elsewhere. I was reimbursed, though, slowly but surely.
Acheteur Vérifié
purchased on 02/12/2021
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2
/5
★★☆☆☆
Delays too long...very expensive delivery costs
Acheteur Vérifié
purchased on 16/12/2021
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5
/5
★★★★★
I value their seriousness and their product catalog.
Comprador Verificado
purchased on 05/01/2022
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5
/5
★★★★★
Everything was easy and efficient.
Verified Buyer
purchased on 10/12/2021
5
/5
★★★★★
Very satisfied with your site. Choice, speed and responsiveness in case of problems. Thank you.
Acheteur Vérifié
purchased on 31/12/2021
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1
/5
★☆☆☆☆
Almost 2 months ago I ordered a plastic model that was marked as available online. The purchase price was just under 54 euros. I paid this amount in advance and after a short time I received confirmation of receipt. A few days later I was informed that the item was not available. In an email, I asked for the amount to be transferred back. This was first confirmed to me, with the note that it could take 3-5 days. Which would have been ok.
After two weeks I asked and they wrote to me that they had instructed the accounting department. Over a week later, again no receipt of the refund. Another complaint and again the answer that the accounting department had been instructed to transfer the money. A week later, I got fed up and wrote 25 emails with the same wording, referring to EU law, stating that the payment had to be refunded within 2 weeks.
The answer was that the transfer would be made in accordance with French law. However, as far as I know, there is no French payment system here but, as we all know, SEPA and that takes 2-4 days. After I was asked if I had already built the model and had pictures, I replied that I had not received the model and was still waiting for the refund. I think it was a week ago. They replied again, I think it was the 3rd or 4th time, that they would instruct the accounts department. Today Monday, 10.01.2020, I was still not at the bank. No money had been received before the weekend.
If no money is received soon, I will send this company 100 mails a day with the facts of the case so that they have real work to do.
I don't think I'll get my money back anyway. In any case, this is not the way to do business.
What I have written here is absolutely true.
Verifizierter Käufer
purchased on 07/11/2021
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3
/5
★★★☆☆
Delivery too long
Acheteur Vérifié
purchased on 04/01/2022
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5
/5
★★★★★
Wide range at economical price. User-friendly and fast.
Geverifieerde Koper
purchased on 05/01/2022
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1
/5
★☆☆☆☆
Ordered on December 7th. Today, January 10, still nothing.
But 70 euros debited. Very disappointed, especially as it was for Christmas. I would like to receive this order or be reimbursed but no information, no communication. Not at all serious. I do NOT recommend.
Acheteur Vérifié
purchased on 07/12/2021
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1
/5
★☆☆☆☆
Delivery only after six weeks. Nothing in terms of communication about delay
Geverifieerde Koper
purchased on 11/10/2021
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1
/5
★☆☆☆☆
Part of the order was sent a month later, including an error on one item! I'm still waiting for the rest !!!!!
Acheteur Vérifié
purchased on 15/12/2021
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1
/5
★☆☆☆☆
An undelivered order for months, no news from the site, it's a mockery of the world, without further comment.
Acheteur Vérifié
purchased on 05/10/2021
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3
/5
★★★☆☆
Have ordered since 20/12 /2021 when all items were in stock I am told an item is missing since I am waiting for news so disappointed.
Acheteur Vérifié
purchased on 20/12/2021
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