English
★★★★☆
based on 39913 reviews published
Latest customer reviews
I have received the package. The content of a bottle of epoxy has come out of the package. I have filed a claim with photos and so far I only receive questions without logic, everything is clear in the photos and my explanations. It seems they want to evade their responsibility. I have told them that if they do not resolve the issue I will file a claim with PayPal. I am still waiting for their response. Yours sincerely.
As ordered!
Nickel
Everything is ok! Thank you
All good took a little while but understandably due to customs and lack of lorry drivers.
The website is not always clear on the scale of the product.
I have no complaints on this score, the delivery was extremely good.
No problem delivery well packed and fast thank you
The delivery was correct and very fast, faster than I expected.
Easy site, quick to order and delivery goes nicely within the time set
The batman signal was perfect, but the description of the castle went nowhere. The toolkit was super handy though.
Good communications about delivery ordering from UK.
Prompt response but delivery time delayed by PO - not the suppliers fault of course! Well packed, will use again
Everything perfect
No comments
RC car delivered quickly, but customer service unresponsive after it turned out to be defective. Bad service.
We are waiting for your reply, Kind regards,
All very well. Arrived on time on vacation in a remote area.
I was shipped an empty box, I sent photos and this company has ignored me. Fraud.
Thank you for your comment. We would like to inform you that our customer service will contact you as soon as possible.
Sincerely,
The customer service
I’ve only ordered Heller paints, which I like. In my first order, one was completely dried up, but the rest were fine. Web site is a little confusing, but overall, okay.
Good
As good as ever! The product I ordered was everything I expected. Like every time I use your services. I'll be seeing you again soon.
Everything went very well! We'd love to do it again!
My first experience with 1001 hobbies was really bad. Items are marked as "available", but they are available from their suppliers, not available for delivery. I bought 8 boxes, they sent me only 2, after many exchanges by email (because impossible to reach them by phone). And I'm still waiting for a refund for the boxes that weren't delivered...
As I explained on the phone, we have 142,000 products on the site, so you'll understand that we can't stock everything on our platform in Isère.
In stock: dispatch within 48 working hours. These are physically stocked in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the Saint-Quentin-Fallavier warehouse and are generally shipped within X to X days of the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. As a result, some lead times may be extended by current problems, or the stock error may actually come from our supplier.
We thank you for your understanding. Best regards, 1001 hobbies customer service.
Good site. very good. well-stocked catalog and good service.
Fast, perfect...thank you
I was well delivered and the material was in order.
Great service, good prices, fast shipping to the USA and well packed, I’ll be ordering more from them soon
Correct article and delivered quickly
Extremely smooth transaction and prompt delivery!
Fast delivery, well packaged.
Fast delivery, order placed on a Sunday evening and received on Tuesday. Everything is in order and well packaged.
My only regret is that I don't have enough information on the size of the models. I don't make them very often, so I don't have a compass in my eye. The model I received is smaller than expected. Otherwise, your service is perfect. Thank you
Very efficient, order received within a week perfect
Super
Amazing service
Great customer service, excellent communication, very prompt delivery for international customers!
Really fast delivery and they are easy to reach if there’s a problem.
Perfect well received
The order is processed quickly and efficiently. No problems to report.
So far, so good