/5
★★★★☆
based on 37411 reviews published
★★★★☆
based on 37411 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
I have not received anything yet
Comprador Verificado
purchased on 28/12/2021
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1
/5
★☆☆☆☆
I have not received anything yet
Comprador Verificado
purchased on 27/12/2021
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5
/5
★★★★★
Arrived in time for Christmas which I was concerned about one happy grandson .
Verified Buyer
purchased on 05/12/2021
4
/5
★★★★☆
Quality is good only it takes very long for the order to arrive
Geverifieerde Koper
purchased on 28/11/2021
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4
/5
★★★★☆
I received the parcel with a very nice gift wrapping and the product was identical to the description. What's more, delivery was quick, so I'm very satisfied. The only downside is that I had asked to leave a note but there was no note either on the packaging or in the gift. But otherwise I recommend it!
Acheteur Vérifié
purchased on 04/12/2021
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5
/5
★★★★★
Very good experience, impeccable delivery with excellent lead time
Acheteur Vérifié
purchased on 19/12/2021
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 12/12/2021
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1
/5
★☆☆☆☆
Time between order and delivery very long!
No or little follow-up! Product not in stock!
However, I would like to sincerely thank LAURE, head of customer relations, who listened to me from the very beginning of my complaint. She followed up my entire case with efficiency and responsiveness to arrive at my delivery today after almost 1 month of cumulative waiting.
Acheteur Vérifié
purchased on 03/01/2022
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1
/5
★☆☆☆☆
Still have not received order
Geverifieerde Koper
purchased on 07/12/2021
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4
/5
★★★★☆
Hard-to-get models, available in this temple
Comprador Verificado
purchased on 10/10/2021
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1
/5
★☆☆☆☆
Absolutely horiffic company, order took ages to arrive, then order was wrong, still trying to get a refund 5 weeks later, communication non existent. Company should be shut down!!!!
Verified Buyer
purchased on 09/12/2021
Answer from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We sent a request regarding your refund that will be done as soon as possible 1001 HOBBIES TEAM
3
/5
★★★☆☆
Delivery took quite a long time.
Verifizierter Käufer
purchased on 06/12/2021
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5
/5
★★★★★
Everything was perfect! Thank you
Acquirente Verificato
purchased on 08/01/2022
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1
/5
★☆☆☆☆
No delivery!
Acheteur Vérifié
purchased on 20/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Hello, You have ordered a product with a long lead time as indicated on the product page and on your summary. We apologize for this delay in any case and thank you for your patience and understanding Cordially, Good day 1001hobbies customer service.
5
/5
★★★★★
Nothing to say, perfect )
Acheteur Vérifié
purchased on 02/12/2021
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5
/5
★★★★★
Smooth site satisfactory delivery
Acheteur Vérifié
purchased on 07/01/2022
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5
/5
★★★★★
Good site
Acheteur Vérifié
purchased on 28/12/2021
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1
/5
★☆☆☆☆
Promote products by indicating on the site that they are in stock, when in fact they are not. If I hadn't e-mailed customer service, I would never have known that my order wouldn't be honored, because the product is no longer in stock 🙁 but the refund was okay. I had planned a Christmas present for my daughter, but she never received it. Total disappointment, I will never order from this site again.
Acheteur Vérifié
purchased on 19/12/2021
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
First order went very well, but the second was a total failure and I am now waiting for the second month for a refund.
Verifizierter Käufer
purchased on 12/11/2021
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5
/5
★★★★★
Very good site, products in line with expectations. What's more, very efficient customer service, they solved a small delivery problem quickly and efficiently. 10/10
Acheteur Vérifié
purchased on 28/09/2021
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5
/5
★★★★★
Excellent service. I would highly recommend.
Verified Buyer
purchased on 20/11/2021
1
/5
★☆☆☆☆
I will never use this supplier again.
The website from which I ordered appears to be based in the UK, with a UK e-mail address and phone number. There was reference to the order being shipped from the EU thus perhaps causing delay. There was no mention of the fact that the company is actually based in France, and that there would be import tax and handling fees involved.
I simply can't do business with a company which behaves like this.
D
Verified Buyer
purchased on 26/12/2021
5
/5
★★★★★
Excellent!
Verified Buyer
purchased on 18/12/2021
1
/5
★☆☆☆☆
I ordered the Christmas present on December 10th after I called them and had to clarify my questions in an English-speaking phone call... Of course you have to pay in advance. Delivery should be within 7-9 days. When I hadn't heard anything by 20.12 I called. I had to make the call in English again because there was no German-speaking employee available. She told me that they were still waiting for part of the order, which would be delivered there on the 24th and probably sent to me on the 27th. I told them again that it was a Christmas present and that I had relied on the delivery details when placing the order. They commented on this by canceling the order and ending the conversation, even though I asked for the delivery. I then wrote to the company and was asked to decide whether I wanted to cancel or keep the order. I asked again for the parcel to be sent and to be told when I could expect it. On 30.12.21, they replied to me that they had arranged for the cancellation and wished me a Merry Christmas and a Happy New Year. I received the money back on 11.01.22. I absolutely cannot recommend this company to anyone.
Verifizierter Käufer
purchased on 11/12/2021
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3
/5
★★★☆☆
It fits but improve the timing for the Swiss
Acquirente Verificato
purchased on 27/12/2021
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1
/5
★☆☆☆☆
As I'm still waiting for my order (since December), which was actually in stock and I now have to wait until April-May, I can't give it more than 1 star. I'm sorry!
Verifizierter Käufer
purchased on 08/12/2021
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1
/5
★☆☆☆☆
Order cancelled 6 days after being placed because not processed and announced not processed before 10 days after order. Payment debited the day after order and refunded 21 days after cancellation!
Acheteur Vérifié
purchased on 14/12/2021
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5
/5
★★★★★
Very good advice over the phone, someone who knows the products on the site,
Acheteur Vérifié
purchased on 09/12/2021
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5
/5
★★★★★
Received the parcel no problem all is ok cordially
Acheteur Vérifié
purchased on 05/09/2021
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5
/5
★★★★★
Well-designed site, easy to navigate.
Acheteur Vérifié
purchased on 06/11/2021
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