★★★★☆
based on 39233 reviews published
Latest customer reviews
Cheap and fast
Order arrived in perfect condition. Efficient order tracking.
Very good
Fast service and great support I recommend to everyone. Thank you Fulvio
Very fast delivery, toppie
Everything is great!
Good selection and reasonable prices
No thank you
Great service and always updating information.
Very disappointed with the poor customer service. The kit was posted to the wrong address despite me correcting the address with them THREE times. and asking them to verify that they had the correct adress. All of this was done before the package was posted. After shipping to the wrong address 1001 hobbies washed their hands of it when I contacted them. It was left to me to retrive the package at additional cost. Very poor service. I will never order from them again.
Thank you for your comment. We apologize for this incident. We would like to inform you that we changed the address on June 8 as indicated in our email of June 8, unfortunately, your order had already been packed by our logistician. I would like to inform you that the change of address was not taken into account as your delivery note was already printed.
We regret this incident, and in order to satisfy you, we will reimburse you the shipping costs.
We apologise once again.
We apologise once again,
The customer service
Good online retailer with an excellent selection!
Very satisfied overall with the service, speed and products delivered. A little disappointed by the product "Custer the last hunt", which uses the same 10-figure sheet 4 times and therefore 4 times Custer 😉 Thank you.
Serious company, exemplary order tracking and delivery.
Super great puzzle !!!
Took months before I received the order. Moreover, the wrong product was delivered first. I also found it annoying that email communication was in three different languages. Sorry folks, but there really is room for improvement.
The error of the first package is due to human error. The person did not package the correct product. We regret this incident.
Dan, customer service has reshipped your order. Unfortunately, the Tiger 1/312 1944 was out of stock and had to be recommended.
Thank you, Customer Service
My needs were met completely
Products as described.Accurate shipping and packaging.
Fine
Very professional
No worries I recommend
I am very satisfied with 1001hobbies
All OK
Great service and great product
Very good service
The delivery with problems of Correos. The worst of all has been the product. Box without any seal. Only two pieces of tape. Loose pieces out of its matrix and out of its plastic bag. Pieces half assembled with glue remains. In the adhesive sheet have been cut some remaining in place the gap. Sincerely I have the feeling of having suffered a scam. I send you an email with photos that show that this is a product that has been manipulated by a previous customer and returned to you. It is the first time I buy from you and I hope a response giving an explanation to what happened.
Thank you for your email.
Sincerely yours,
Having had no problems I can only give a rating on the site which is very positive, lots of assortment and good prices, for the last order slightly long shipping time
NIce, fast delivery. Every things went nice. Thanks
Extraordinary model store, fast service and excellent products.
No problems to report
Before offering products on your site, you should make sure you have them in stock. That way, customers won't have to wait a long time and call again and again.
Quick delivery, box in excellent condition. Everything perfect.
Good navigation on the website, items packed very well and in lovely condition.
No order tracking, at least I had to ask several times for a tracking number and finally one was provided, the delivery time was too long and the descriptions were not detailed enough.
Fast delivery, great communication, what more could you ask
A little late because of covid but otherwise excellent.
No problem, even a small order.
Efficient service, kept informed from just before despatch of my order through to delivery.
Delivery times a little long .
Super
Well done site, dynamic team and orderly delivery. No complaints.