★★★★☆
based on 39233 reviews published
Latest customer reviews
The packaging is good just the delivery took quite a long time about 3 or so weeks
Super-fast delivery
I was kept informed throughout the shipping process. The package arrived well padded and contents were safe
Paid too much... Items were cheaper elsewhere... unfortunately seen too late.
Very complete page. Correos de España very punctual in the delivery. Very good traceability. Total delivery time a little long...
Particularly poor communication. Unreachable by phone. Via e-mail was communicated that not everything was in stock, after three weeks I received a box containing everything. Finally received a response via e-mail, but to a question I did not ask. Guess they only give some standard responses and nothing else. For me the last time. At verspaget.nl it is in the mail the next day.
Sincerely, 1001hobbeis customer service.
Impeccable delivery but it takes a long time to receive the parcels
They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
Great kit that was sent to me from France with great packong.
Super site
Great price Quick shipping Well packaged with tracking
I know the products for more or less the same prices as in the maket stores.
Non-compliant item, delivery time not respected and no reply to my email requesting repairs. However, my payment was cashed. Since then, radio silence.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
Unfortunately one item was out of stock for some time
Very well
Fantastic assortment of products, very fast both order preparation and shipping. Very professional! Highly recommended!!!
Order and delivery as it should be. Thank you:
I ordered a set with accessories at the beginning of March. I was sent an email to say it had been dispatched with tracking number. 4 weeks of tracking and nothing. I emailed customer service to find out the problem, no reply for 2 weeks. When they did reply they said they’d look into it and get back to me. I had to chase them after 2 weeks. Said it had been lost (I could have told them that!) and they’d send another. Sent lots of emails to customer services to find out where it was as I hadn’t received an email to say it had been sent with very little response. I finally received my order this week (8th June). So 3 months for an order when they said around 2 weeks is bloody poor, communication is also non existent so safe to say I will not purchase again from them.
Thank you for your comment. First of all, we would like to apologize for this incident, and please believe that it is very unpleasant for us. As explained, your order encountered a bug that unfortunately did not make it into our logistics system. As a result, we needed the intervention of our IT colleagues.
We thank you for your understanding,
Sincerely,
1001 hobbies customer service.
Items to order and prompt delivery
Reasonable delivery time, given the problems between the UK and the EU at the moment. Parcel arrived in perfect condition, well wrapped in bubble-wrap and sellotape. Will order again from this supplier and will recommend 1001hobbies to others.
Excellent service second time I've used them and won't be the last thanks
Very good
Efficient delivery, well packaged, serious work
Goods were as described. Fast delivery. Everything went great. Many thanks.
Hubby loves them. Just buying more kits
Fast and efficient! Bravo !
Very poor customer service.
Thank you for your feedback.
We are waiting for your package to arrive before refunding you.
We are waiting for your parcel to be refunded to you, and if you have any other problems that we can help you with, please let us know.
We are waiting for your parcel to be refunded,
Customer care 1001 hobbies
Nothing to say, very efficient and fast. thank you for your professionalism. keep up the good work.
Satisfied!
The products are of good quality and varied. Very good
Good quality products but delivery time a bit long
Lots of choice, delivered quickly and correctly
Very good prices and fast shipping
Good communication, fast delivery, everything top!
Despite the problems caused by the confinement requirements, the wait was very short, and the follow-up "commented" as we went along was very .... reassuring.
No comment
Honestly, Laure
They have taken 2 weeks to send material that they told me they would send in a few days. Besides when entering the address I selected Spain and Canary Islands and they charged me 75€ for shipping. Then I asked them to change it and return it to me but they took a long time to answer and now they say that it takes 14 days to return... we will see how it goes... but they don't return me all the postage even saying that the postage was free... I don't understand very well but with all these difficulties I prefer to finish with the subject and forget about 1001 hobbies, there is a lot of web with excellent service to waste time in a web managed from France and with a rather weak service (maybe it was bad luck in my order, I don't know, but I regret having bought in this web).
We thank you for your understanding, cordially,
Everything went perfectly. From ordering to receiving! I will definitely be ordering more stuff from you guys!
Very good, impeccable service, careful and attentive. I recommend it!
Parcel received in perfect condition but shipping took a long time.