/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
I have canceled my order 3 times, 3 times this was ignored, although the cancellation would have been possible at any time. Now I have to take care of the return shipment, catastrophic service. I do not recommend buying this product, on the contrary. I have rarely experienced so much ignorance. My opinion: Hands off . . . There are enough dealers, you don't need this one.
Frank H.
purchased on 08/12/2024
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1
/5
★☆☆☆☆
Not satisfied, I ordered 3 items in stock and only received one of them. And still no refund. And it's already the second time they've done this to me.
Rocco P.
purchased on 04/12/2024
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Answer from 1001hobbies
Hello Mr. Panaia, We sincerely regret this review and apologize for this incident. The product GUNZE B523 MR. SUPER CLEAR UV CUT FLAT SPRAY (170 Ml) was unfortunately no longer available and could not be restocked in time. In order not to delay the delivery of your order, we shipped your Funko immediately. The refund for the two paint cans was requested on 12/23/2024 at 11:31 a.m. and, after verification by our financial department, was made on 12/27/2024 to your PayPal account, in accordance with the initial payment. We thank you for your patience and remain at your disposal should you have any further questions. Sincerely, The Customer Service Team
4
/5
★★★★☆
Everything went well came on the day of delivery date only improvement is it was only in bubble plastic and could easily see through what the product was in a box with bubble plastic would be a better option
Dennie K.
purchased on 13/12/2024
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5
/5
★★★★★
Top product
Lars W.
purchased on 02/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
Uncluttered, clear and very easy to navigate this website with a large assortment. In addition pleasantly easy payment with a simple payment module. Absolutely recommended for modelers!
Stefan Z.
purchased on 10/12/2024
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5
/5
★★★★★
Perfect to our expectations
Philippe D.
purchased on 27/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that everything met your expectations. See you soon for your next orders!
4
/5
★★★★☆
On the whole, I am very satisfied. However, I think it's a shame that a German website has its warehouse abroad (in this case in France). Otherwise, as I said, I am very happy with it.
Frank H.
purchased on 27/11/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
I have placed several orders so far and everything has gone smoothly. I can recommend it without hesitation.
Andreas S.
purchased on 01/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
1
/5
★☆☆☆☆
I did not receive the order I wanted.
Jorge R.
purchased on 14/12/2024
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Answer from 1001hobbies
We are sorry to hear that you did not receive the order you were expecting, could you please provide us with more details about your order so we can quickly check and resolve the issue? You can also contact us directly at [email protected] for a personalized follow-up.
5
/5
★★★★★
Perfect, very good site
Jean-marc B.
purchased on 01/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted you like the site. See you soon for new orders!
5
/5
★★★★★
Very professional site. Fast customer service.
Franck D.
purchased on 02/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that our professionalism and the responsiveness of our customer service have met your expectations. We look forward to seeing you again for your next orders!
5
/5
★★★★★
Very professional site. Fast customer service.
Franck D.
purchased on 03/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted to know that you were fully satisfied with our professionalism and the responsiveness of our customer service. See you soon for your next orders!
5
/5
★★★★★
Very professional site. Fast customer service.
Franck D.
purchased on 08/12/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted that our professionalism and the responsiveness of our customer service have satisfied you. We look forward to hearing from you again soon!
5
/5
★★★★★
Very good, I also made an exchange when I placed my order and they shipped everything correctly
Maurizio G.
purchased on 07/12/2024
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5
/5
★★★★★
Product conforms and price contained
Francis G.
purchased on 01/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that the product meets your expectations and that you're happy with our prices. See you soon for new orders!
4
/5
★★★★☆
Good choice , good prices . Packaging of the package a little limited (poorly taped), I guess it's because of the Christmas period?
Philippe C.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted you like our selection and prices. Regarding the packaging, you're probably right - the Christmas period is particularly busy. We'll pass on your comment to our logistics team to avoid this kind of inconvenience in future. Thank you for your understanding and see you soon!
2
/5
★★☆☆☆
Product arrived broken in package
David E.
purchased on 07/12/2024
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Answer from 1001hobbies
Dear Sir, We regret this negative feedback and apologize for this incident. We would like to inform you that our customer service is awaiting photos from you so that we can help you resolve this problem related to the delivery of this damaged product. We remain at your disposal for any further assistance and thank you for your understanding.
2
/5
★★☆☆☆
Article delivered not corresponding to the order. Impossible to contact by phone to rectify the error. Complaint made by mail without response Delivery times long.
Gregory V.
purchased on 29/11/2024
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Answer from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident, which is also very unpleasant for us. We received your e-mail of Friday December 20 and replied to it yesterday. We are sorry that you did not receive this reply. Our customer service team strives to respond as quickly as possible, but as you will understand, this is a particularly busy time of year. We receive up to 250 e-mails a day from a team of three, which can sometimes cause delays. After checking, it appears that a human error has occurred in the preparation of your order. We apologize for any confusion. We have just sent you a returns slip which you can use to return the incorrect product. Upon receipt, we will ship you the correct product as soon as possible. We thank you for your understanding and remain at your disposal should you have any questions. Sincerely, The 1001hobbies team
5
/5
★★★★★
Wide choice on the site. On time delivery.
Jean Michel B.
purchased on 08/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that our wide range of products and on-time delivery met your expectations. See you soon!
5
/5
★★★★★
Neat parcel, fast delivery. Perfect, thank you!
Franck T.
purchased on 09/12/2024
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Answer from 1001hobbies
Thank you very much for your enthusiastic feedback! We're delighted that everything went perfectly, from packaging to delivery. See you soon for your next orders!
5
/5
★★★★★
Very well stocked great prices
Marco B.
purchased on 14/12/2024
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5
/5
★★★★★
Super site, easy communication because the information and details are clear, precise, serious site;
Daniel & Nelly L.
purchased on 07/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that you appreciate the clarity and accuracy of the information on our site. Your trust and encouragement motivate us to keep improving. See you soon for new orders!
5
/5
★★★★★
The delivery was flawless. There was quite a long time between ordering and delivery but I understand that as a store you can't have everything in stock and will have to order first. There was useful info about the progress of the order on the website.I highly recommend this store!
Ad V.
purchased on 27/11/2024
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5
/5
★★★★★
Product absolutely in accordance with the description. Very fast delivery time considering also the period.Cunsigliatissimo!
Andrea S.
purchased on 13/12/2024
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5
/5
★★★★★
The paintings and models correspond very well to my order. I find the delivery a little long. Thank you very much.
Pascal F.
purchased on 02/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are pleased that the paintings and models correspond to your order. We understand that delivery may seem a little long and apologize for the delay. We do our utmost to improve the speed of our shipments. Thank you for your patience and see you soon!
4
/5
★★★★☆
Good but delivery late
Claude C.
purchased on 03/12/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that the delivery took longer than expected. We do our best to meet deadlines and improve our service. Thank you for your understanding and see you soon for new orders!
5
/5
★★★★★
-
Juan R.
purchased on 19/11/2024
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5
/5
★★★★★
-
Juan R.
purchased on 19/11/2024
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5
/5
★★★★★
Delivered on time and great price.
James S.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're glad to hear that your order arrived on time and that you're happy with the price. We look forward to serving you again!
5
/5
★★★★★
Ordered items not available in the UK. Arrived two weeks later all correct and well packaged. Ordered and then read some poor reviews but for my order excellent. Happily order again.
Ian F.
purchased on 02/12/2024
Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service