★★★★☆
based on 37931 reviews published
Latest customer reviews
Hello, I am still waiting for a call back, this is not serious.
We understand your dissatisfaction and apologize for this incident.
Have a nice day. Thank you for your email, Laure.
A very good service, one hundred percent recommendable
Perfect everything, fast delivery, I will be back.
Everything top and many thanks
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Everything worked out great...
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The site is easy to use. The order arrived when they said it would and in perfect condition.
Too bad p&p was not free to Belgium although the suit was sent from Charleroi
Unfortunately, not all items were delivered. At first I had to wait longer for the order, which was OK, because the items said "delivery time 3-4 weeks". But then the parcel arrived and 2 items with a longer delivery time were not included. On the same day, however, the status message "IN STOCK" appeared on the homepage for the items. ??? I received an AUTOMATIC voucher for the amount of the undelivered products, but I would have preferred to wait two days longer and receive a complete delivery.
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Everything perfect and on time. Very satisfied
All good as far as I'm concerned
Had every colour I needed in stock but at a price. Be aware there is a wacking carriage charge because it comes from EU.
Fast delivery and first class quality. Very good
Very slow delivery made several requests for information order fulfillment without getting response.
ORDERED AND DELIVERED WITHOUT ANY PROBLEMS
Fast delivery, article TOP, price/performance ok for me, many thanks
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Kindly the kit was sent to me as a replacement for another no longer available. The kit box was damaged but, fortunately, no parts were missing.
For certain products, the time to ship was longer than indicated resulting in a long time to ship.
Shipping costs too expensive
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Unfortunately the delivery was incomplete. Only two of the 3 items ordered were delivered. There was neither an explanation nor any contact. Sad!
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Unacceptable delivery delays! First order never received.... second shipment received after long wait (almost two months).
The price of the model kit was excellent. The length of time it took to process and ship it, was not. I appreciate things are slow due to covid, but it should not take over two weeks to process an order. I am still very happy with my purchase
I inform you that yesterday I sent an email to the address: [email protected] indicating that when I opened the box of my order was incomplete it was missing the decals and photoetched parts I hope that this unpleasant incident is resolved as soon as possible Greetings and I look forward to a reply
Truly awful company. Ordered some scale figures, then realised they were the wrong scale. Emailed to cancel. Even though they admitted that they hadn't yet sent them, they refused to cancel the order and went ahead and sent them! Will never use again, and advise everyone to avoid.
We regret this comment. But you sent us your cancellation email too late and we could not cancel your order. We really regret this incident, you can if you wish send it back to us in an envelope. We have confirmed the address by email.
We thank you for your understanding,
Sincerely,
1001hobbies customer service.
Much too long waiting times for the order have been waiting for the 2nd order since December
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Wide range of references and good service, as well as excellent product availability.
Some poor assholes
Everything perfect in just 4 days I had the order, very well packaged and with what I asked for.
In general it has always been good, but this time it seems that because of the transport company we had a problem and I had to claim the order, they had to prepare it again, replacing some items with similar ones, etc., which in the end was four months since the order was placed until I got it, but it was solved and in the end it arrived to me.
Despite the pandemic this purchase went great, by the way they emailed me every day to see where my order was. Tracking it is super easy, great service (aside from the negative reviews about it in my opinion unfounded) so I definitely still buy what I'm interested in for my hobby. Congratulations
Everything packed very nicely
Was actually very impressed. Such a ridiculously low price that I thought it was a scam, but it wasnt and it was delivered quickly. Can't argue.
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Perfect
Very fast shipping and the forecast of how long it will take to have stock of out of stock products is very accurate.
I sent an email because I am dissatisfied with the delivery, but so far no response. No Dutch construction description. No good explanation of the contents. bundles of laths but no explanation of what they are for.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Best
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The site is done very well ,it is very clear,the material arrived intact,maybe the only thing the delivery time slightly long.
Arrived in seven weeks which is not to bad considering the circumstances and coming to the UK from France. Good value for money but I think it is a little excessive to expect the customer to spend £150 before free delivery.
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Everything was fine!
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Assortititi,accurati,veloci nonostante il periodo Grazie
Delivery took a long time