★★★★☆
based on 39234 reviews published
Latest customer reviews
Order very good Delivery a little long
The stuff I ordered was ok But the delivery time was slow even allowing for the current problems. I had not realised that it was coming from France.
I had trouble finding the books in the site menus. fortunately, the search function is there. the books arrived in a sturdy package.
Very unhappy
Sincerely, 1001 hobbies Customer Service
Comprehensive and easy to use.
Fast delivery, order conforms, very good follow-up
1st delivery went missing but after contacting them they did everything possible to ensure they delivered promptly the second time. Would definitely use them again
Great selection of products on the site and excellent service. I would highly recommend using 1001 hobbies from my first experience purchasing from them.
Very professional, great
Really easy to follow website, found exactly what I was looking for, paying and shipping was brilliant and super fast too, brilliant prices, will definitely use again, thank you.
Took a while to tell me they couldn't provide stock to me, although on their website they had it marked as "in stock". Once they did, a refund was very quickly provided.
Still waiting to recieve order
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
Ordered a model which was sent back for some reason. I was informed and told it would be on its way but as yet no model and no reply to my emails. Don't mind the delay as long as they keep me informed but lack of communication is very poor. Will be getting bank to recover money if model/communication not forthcoming soon.
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
In words, excellent.
Sent me the wrong product and haven’t responded to my email querying the incorrect order.
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
I recommend this site for your purchases. Very fast shipping, very well packed and good price.
Our order. An expensive two way radio headset was delivered faulty. The main headset was damaged and not functioning properly. We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.
Had issue with payment but I think this was down to PayPal and not 1001 Hobbies. Was resolved and 1001 replied to my e-mail to them. Gave me an ETA for ordered item so no complaints. Happy so far!
Perfect
Great communication and great service.
Delivered on time.
Since my last review still no refund only ideal promises of customer services contacting me to arrange refund. Maybe they bissy blockading Jersey? Maybe soon I can go direct to there offices in person and cause a fuss and that way I,ll get my refund.
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
Satisfied with this transaction , fast , clear , maybe a little high shipping cost
Always satified with prompt shipping and value pricing. Two thumbs up!
A first class service with very competitive prices
All items I believed were in stock, then I Had no further communication after order confirmed,due to covid i was prepared to wait a little longer for the delivery. emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund. Just bad communication.
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with http://www.DeepL.com/Translator (free version)
Kept informed all the way through the transaction, only downside was the carrier Monique was an absolute treasure to deal with
Good communication on order and quick delivery
Perfect !
Took far to long to acknowledge problems with non delivery and needed PayPal's assistance in the matter.
Thank you for your comment. We would like to inform you that we have been waiting for the response from UPS before we can refund your order. We regret that it took so long but we cannot be responsible for a package lost by a carrier.
We apologize once again and ask you to believe that this type of incident is very unpleasant for us.
Sincerely,
Laure
Order well delivered but an email received every day for availability when product ordered and several emails sent to report the concern without any response.
A wide choice, a product faithful to the presentation and of good quality, a very good follow-up from order to delivery. Fast delivery
They are scamming UK buyers as they are trying to give the impression that they are UK based, with their .co.uk website, and London contact phone number. They are actually in France, and so you must pay much more money in import fees. Don't buy from this fraudulent company if you are not in the EU.
We regret this comment. We regret that you did not see that we ship from France, as indicated during the validation of your cart.
Due to the current COVID restrictions and the Brexit, shipping times may be 3-5 days longer than expected.
Please note that orders above 135GBP may require additional costs upon reception. Thank you for your understanding.
We regret this situation and apologize to you.
Sincerely,
Laure
It was very easy finding the product and your hobby shop
Beautiful finish, top of the range
I'm sorry, but when you buy for 170 euros in two weeks and 5 days later they give you a 10% discount, you feel like you're being taken for a fool. I don't appreciate it. We'll be sure to get back to you when you mention it.
Purchased beautiful miniature. No long delivery time and fine delivery. Just great!
Cette fois si arrivé en bonne état ce n'est pasvotrefaute c'est celle du transporteur ou du livreur merci pour votre rapidité de votre envoi
On this occasion everything has gone very well, the shipping period has been about a week, everything has arrived well and is what I ordered and without any problems.