/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest customer reviews
5
/5
★★★★★
Fully satisfied
Manuel J C.
purchased on 24/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We are glad to hear that you are completely satisfied, we hope to see you again soon!
3
/5
★★★☆☆
I am missing a car my tamiya porshe GT3 you should have sent as agreed all 3 at the same time I will think before ordering from you . thank you
René P.
purchased on 02/12/2024
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Answer from 1001hobbies
We apologize for this inconvenience. If you have not yet received the missing item, we invite you to contact our customer service department at [email protected] to quickly resolve this situation. We understand your disappointment and will do our best to rectify the situation. Thank you for your understanding.
5
/5
★★★★★
Everything was perfect, from the choice on the site to the delivery.
Pascal C.
purchased on 22/11/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We're delighted that everything lived up to your expectations, from navigating the site to receiving your order. See you soon for new orders!
3
/5
★★★☆☆
In terms of the site, the information and the order, it's good. However, I wouldn't say the same for the delivery: the parcel arrived at the relay point open, and the packaging for the battery ordered as an extra was also open. You send items of a certain value that travel hundreds of kilometers and pass through several hands and depots during their transport, and despite this, the packaging is treated very lightly. Packages aren't sufficiently secure, and that's a real shame......I really think this is a serious area for improvement if you want to build customer loyalty! It's a pity because your site is particularly pleasant and complete. Best regards.
Joël B.
purchased on 03/12/2024
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Answer from 1001hobbies
Thank you for your detailed feedback. We're glad you enjoyed our site, but we're sorry to hear that the delivery didn't meet your expectations. We have taken note of your comment concerning the packaging and security of the parcels, and we will pass on this information to improve our services. Please contact us at [email protected] if you would like to discuss this matter further. Your satisfaction is important to us and we hope that this situation will not affect your future experience with us. Thank you again for your suggestions and constructive feedback.
5
/5
★★★★★
The item I ordered (Gundam L'Frith) is very hard to get elsewhere, 1001Hobbies had plenty in stock, delivered very quickly (earlier than advertised) and the goods are in pristine condition. Great service, will order again!
Alexander M.
purchased on 10/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
4
/5
★★★★☆
Good service, inefficient in issuing credit notes
Luigi R.
purchased on 11/11/2024
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5
/5
★★★★★
My package took quite a while to arrive. I contacted customer service and was helped in a very pleasant way. A few days later I received my package.
Evy V.
purchased on 21/11/2024
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1
/5
★☆☆☆☆
2 weeks to receive 6 cans of paint the excuse of the seller when it is in stock is that of the supplier never seen that in my life in short 1 stars can not put less and this is the 1st and last time I order from them
Titou B.
purchased on 01/12/2024
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Answer from 1001hobbies
Hello Sir, We regret this review. When you placed your order, it was clearly indicated on our site that this product would be ordered from our supplier and that it would be shipped within 1 to 2 weeks. You'll understand that, with over 200,000 items available on our site, we can't stock everything due to storage space and costs. Therefore, some products are ordered directly from our suppliers. This product, from Germany, arrived on 13/12/2024 and was shipped on 13/12/2024. You received it on December 16. Thank you for your understanding. Yours faithfully
5
/5
★★★★★
Everything is fine.
Fast shipping and very well protected packaging.
Kai M.
purchased on 08/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
No worries from order to delivery. everything is in order.
Laurent S.
purchased on 01/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that everything went smoothly, from order to delivery. See you soon for new orders!
1
/5
★☆☆☆☆
More than a month after 'order and payment I received a partial shipment. My request for explanation was answered by the auto responder with the usual ridiculous phrases. Even today I have not heard from the 4 missing pieces. Bad mo service and bad customer care., the money, however they took it right away,!!!
Ambra B.
purchased on 11/11/2024
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4
/5
★★★★☆
All okay
Aldo P.
purchased on 05/12/2024
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5
/5
★★★★★
Fast and efficient delivery.
Enrique M.
purchased on 22/11/2024
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Answer from 1001hobbies
Thank you very much for your feedback. We are delighted that the delivery was fast and efficient, see you soon for your next orders!
4
/5
★★★★☆
.....riguardo to shipping times, sometimes you have to be......encouraged.... when asked when you would ship the Nakajima Kate in 1/48 from Hasegawa, I was told that the kit was very difficult to find and that it would take time and patience....Then after 36 h scarce, it turned out..... 2 explanations: either it was a lie and you had forgotten about the Kate and there and then no other valid excuse was found or given the Christmas holiday period, a.......miracle had happened....????..... To me the doubt remained..... Always my respects.....
Marco C.
purchased on 25/11/2024
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5
/5
★★★★★
Order received on time and as requested
Patrice G.
purchased on 25/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that your order was received on time and to your expectations. See you soon for new orders!
5
/5
★★★★★
Pop up berserk statue L Max Factory, the statue arrived in very good condition, also the box perfect, once assembled it is very beautiful and I am happy with the purchase, recommended product
Tommaso F.
purchased on 15/11/2024
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5
/5
★★★★★
Very satisfied with the products.
Alain S.
purchased on 13/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted that you are satisfied with our products. See you soon for new orders!
4
/5
★★★★☆
It has been satisfactory, although it took a while to receive some of the units requested from the origin.
Adolfo M.
purchased on 23/11/2024
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Answer from 1001hobbies
Thank you for sharing your experience! We are pleased to hear that, although there was a small delay in the origin of some units, the transportation logistics were smooth. We are constantly working to improve and provide the best possible service, and we hope your next orders will be even faster and more satisfactory!
5
/5
★★★★★
Very good
Manuel J.
purchased on 27/11/2024
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Answer from 1001hobbies
Thank you very much! We are delighted that you are satisfied. See you soon for new orders!
5
/5
★★★★★
Everything was good and as expected.
Ferreira P.
purchased on 09/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
3
/5
★★★☆☆
Neatly packaged and smooth delivery.
Bert V.
purchased on 20/11/2024
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3
/5
★★★☆☆
Product was complete, but the package had been opened when I took it out of the box
Youri V.
purchased on 05/12/2024
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1
/5
★☆☆☆☆
Stock not updated on the site. I order a product in stock and oh! it's not available, the item has to be ordered from the supplier... in Japan...! The most disappointing thing is that, despite my notification, the item is still available on their site. What a shame. I hope they'll sort it out, because it looks like a serious company.
Morad N.
purchased on 02/12/2024
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Answer from 1001hobbies
Here is a corrected and reworded version: Hello, We regret this error and apologize for the delay. We would like to remind you that the product you ordered is shipped within a week, as indicated on the product sheet. We would also like to point out that the delivery times of this supplier (who is located in Germany, not Japan!) are usually respected. However, you will understand that the current period is not ideal for fast deliveries, as our logistics depot is overloaded, as are the carriers. We apologize once again. Sincerely, 1001hobbies
5
/5
★★★★★
I was warned by email that the parcel was late, but the order met my expectations. I recommend this site. Thank you.
Herve G.
purchased on 05/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are pleased that the order was as you expected, and we appreciate your patience with the delay. Thank you also for your recommendation! See you soon for new orders!
5
/5
★★★★★
Order quickly received and fully compliant
Marie Hélène B.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted that your order was received quickly and to your expectations. See you soon for new orders!
5
/5
★★★★★
Good selection, precise overview of when the items will arrive with parcel tracking. A second order was placed immediately.
Jakob S.
purchased on 02/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
Confome to article ordered
Jean-eric R.
purchased on 29/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that your order met your expectations. See you soon for new orders!
2
/5
★★☆☆☆
2 models of the commane missing and no explanation ????
Jean Marc G.
purchased on 24/11/2024
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Answer from 1001hobbies
Hello Sir, We regret this error and apologize for the inconvenience. However, in order to ensure that your order reaches you as quickly as possible, we have taken the decision to split your order. The products currently in stock will be dispatched immediately. The other two products, Jeep SAS with crew figures - Limited Edition and Chevrolet C60L General Service, will be shipped as soon as they become available. Your order should arrive by the end of the week. Should you have any further questions, please do not hesitate to contact us. 1001hobbies
5
/5
★★★★★
Reliable, fast
Philippe L.
purchased on 07/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with our service. See you soon for new orders!
4
/5
★★★★☆
Given the busy end-of-year period, I had to wait 7 days for my package, but t was ok
Nick C.
purchased on 02/12/2024
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