/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Ignored my request to cancel the order.
Patrick �.
purchased on 02/12/2024
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Answer from 1001hobbies
Hello Mr. Schulz, We regret this message and would like to apologize to you for this incident. We would like to remind you that we received your request to cancel on December 10, 2024. Unfortunately, however, it was no longer possible to process this cancellation as your order had already been dispatched from our logistics warehouse on December 7, 2024. As explained above, it is not possible for us to cancel an order once it has been shipped. However, we have provided you with the return address so that you can return the product to us if you wish. Once we have received and inspected the return, we will arrange your refund. If you have any further questions or need assistance, please do not hesitate to contact us. With kind regards, 1001hobbies
4
/5
★★★★☆
Functional site, easy checkout, fast delivery but package arrived broken.
Paul R.
purchased on 10/12/2024
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Answer from 1001hobbies
We are sorry to hear that your parcel has arrived damaged. We make every effort to ensure that our deliveries are in good condition. To resolve this problem, please contact our customer service department at [email protected]. We will help you find the best solution. Thank you for your understanding.
5
/5
★★★★★
All perfect thank you.
Francesco V.
purchased on 17/10/2024
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3
/5
★★★☆☆
It seemed to me that I'd ordered a model to be built and not one already made. A little disappointed, I must admit.
Gilbert G.
purchased on 22/11/2024
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Answer from 1001hobbies
We are sorry to hear that your order did not meet your expectations. If you have any questions about your product or would like to discuss this situation, please do not hesitate to contact us at [email protected]. We're here to help and provide you with the best possible solution.
5
/5
★★★★★
Everything went correctly
Rik D.
purchased on 18/11/2024
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2
/5
★★☆☆☆
Upon opening 1 of the boxes that were sealed, 1 part was missing from the sprue, also loose in the box it did not appear to be present. This means I cannot build this model because it is crucial in this model/
John V.
purchased on 01/12/2024
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5
/5
★★★★★
Fast, efficient, conforms to order, and very professional shipment tracking. Would recommend.
Nathalie D.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We're delighted that everything went as quickly and smoothly as you expected. See you soon for new orders, and thank you for your recommendation!
5
/5
★★★★★
Excellent
Andrea D.
purchased on 28/11/2024
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5
/5
★★★★★
I've been a customer for several years now, and I've never found myself in a complicated situation... on the contrary, the service has been meticulous. Bravo
Laurent L.
purchased on 09/12/2024
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Answer from 1001hobbies
Thank you very much for your loyalty and your excellent feedback! We're delighted to be able to offer you a service that lives up to your expectations. See you soon for new orders, and thank you again for your confidence!
5
/5
★★★★★
Fast correct shipping.
Mieke B.
purchased on 19/11/2024
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5
/5
★★★★★
Nothing to complain about, parcel arrived in good condition and on time. Merry Christmas!
Bernard D.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you so much for your feedback and good wishes! We are delighted that everything went well. Merry Christmas to you too and see you soon for new orders!
5
/5
★★★★★
Quick delivery, accurate service
Gabriele B.
purchased on 02/12/2024
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5
/5
★★★★★
Parcel delivered very quickly and in good condition kept informed of delivery progress
Elisabeth F.
purchased on 06/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're glad the delivery was quick and that you were well informed of its progress. See you soon for new orders!
5
/5
★★★★★
The site is clear. I found what I was looking for very quickly. Package very well packed. Deadline met.
Laurence J.
purchased on 10/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that navigating our site was easy and that your parcel was well packaged and delivered on time. See you soon for new orders!
5
/5
★★★★★
Easy to find
Eric M.
purchased on 19/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that navigating our site was easy for you. See you soon for new orders!
5
/5
★★★★★
Straight forward order delivery was prompt and product great
Gary W.
purchased on 21/11/2024
Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
3
/5
★★★☆☆
Expected a kit got only the decals
John L.
purchased on 08/12/2024
5
/5
★★★★★
Fast service, several orders placed, never disappointed.
Lots of choice, fast shipping
Cyril B.
purchased on 08/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that you're satisfied with our fast service and wide selection. See you soon for new orders, and thank you for your loyalty!
5
/5
★★★★★
Arrived quickly. The products are of good quality
Sandrine D.
purchased on 20/11/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that delivery was quick and that you were satisfied with the quality of the products. See you soon for new orders!
4
/5
★★★★☆
Why, I simply find the shipping costs a little high for delivery to a relay point.
Jocelyne D.
purchased on 06/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We understand your point of view regarding shipping costs. We strive to offer delivery options that guarantee the quality and security of our shipments, but we take your feedback into account so that we can continue to improve our services. If you have any further questions or suggestions, please let us know!
3
/5
★★★☆☆
Very nice product, a little expensive and a little long in coming. But very satisfied with my purchase all the same. Maybe I'll come back to you? But as usual I'll look at several other sellers before you do. I think the price of this model with delivery is around 250€. Have a nice weekend.
Emmanuel M.
purchased on 27/11/2024
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Answer from 1001hobbies
Thank you very much for your detailed feedback! We are delighted that you are happy with your purchase, despite the price and delivery time. We completely understand that you are comparing before finalizing your purchases and we appreciate that you are considering coming back to us. Please feel free to browse our offers and promotions to find products that meet your expectations. Happy Holidays!
4
/5
★★★★☆
Good disposition for delivery time and item condition
Jorge B.
purchased on 25/09/2024
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Answer from 1001hobbies
Thank you for your feedback! We are glad to hear that you are satisfied with the delivery time and the condition of the item. If you need anything else, feel free to contact us, we hope to see you again soon!
4
/5
★★★★☆
Excellent seller recommended
Leonardo B.
purchased on 05/11/2024
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5
/5
★★★★★
Nothing to complain about, seems to care about his customers!
Chresten B.
purchased on 30/11/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We do our best to always meet your expectations. See you soon for new orders!
5
/5
★★★★★
All OK
Jasmina D.
purchased on 08/11/2024
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4
/5
★★★★☆
Long delivery time, a second ordered book has not yet arrived, but ordering is easy and good offers. Friendly approach to customers. Thank you
Ute V.
purchased on 19/11/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
The site is easy to navigate. A very friendly welcome on the phone and very nice figurines to paint.
Olivier R.
purchased on 10/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that you enjoyed browsing our site and that you appreciated our friendly telephone service. Happy painting with your figurines, and see you soon for new orders!
5
/5
★★★★★
Very good service Very professional
Emmanuel R.
purchased on 25/11/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that our service has met your expectations. See you soon for new orders!
5
/5
★★★★★
Very good product, fast delivery
Patrice L.
purchased on 21/11/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that the product and delivery met your expectations. See you soon for new orders!
3
/5
★★★☆☆
Very expensive products and delay in delivery
Antonio J. C.
purchased on 30/11/2024
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Answer from 1001hobbies
Thank you for your comments. We are sorry to hear that you found the products to be expensive and that delivery took longer than expected. We strive to offer competitive prices and to constantly improve our delivery times.