★★★★☆
based on 37931 reviews published
Latest customer reviews
I ordered a puzzle on 241120 shipped on 2611 and it still has not arrived! Order Num 3BCPTJQHG.
Very fast and quick in shipping the item truly remarkable given the delivery time due to the Christmas season. Recommended seller!!!
Beautiful Tamiya model aircraft 1:48 swiftly delivered from France to Italian address in good condition. The laptop web site better than the iPhone version, which seems to have some key links missing (e.g. legal info and password reset)
Not so good as a first experience because I got the wrong merchandise. But very well afterwards because after an email they acted immediately to send me the right merchandise. I will definitely buy again.
As much as in general it is a serious efficient store with good assistance over several years I have had some unpleasant surprises including lastly sending a model that was not ordered instead of one moreover of a different scale that was no longer available even though it showed up on the site. I don't know if the mishap was due to a failure to update the site in real time but I would have found it more logical to keep the money on credit for a later order rather than send a model that I was not interested in forcing me to waste time sending it back. That aside, I am pleased with the wide variety of models and the reliability of the system.
Ordered 2 weeks ago. It's a disaster!!! Out of 2 available items, 1 was transformed into a credit note and the other was shipped, supposedly 3 days ago. Since then my parcel is in the wild? No indication of pick-up on the Mondial Relay website. I'm not satisfied and I won't give up! Even if you can't be reached by phone or e-mail, I'd like some explanations. I don't agree with your slogan: "Our customers love us".
Very fast shipping, product conforms to my expectations.
I am writing again to insist that I placed an order more than a month ago and I still have not received it and I have not received any answer or solution. Here there are people who write that everything is perfect, of course it is not my case and it is not the case of many other people who write. It is unbelievable that they do
Largest choice of models at competitive prices. Well packaged and prompt despatch and delivery. Well done 1001 models
Package arrived with new product box already opened previously with bumped and crushed corner and broken opening tab
All ok shipment puzzle castorland 3000 pieces
I placed an order that was supposed to arrive in 7-9 business days and instead took 12. Since it was an item I was supposed to decorate for Christmas each day of delay was heavy to catch up on. A meager communication came from support about the delay in restocking and this unnerved me because if you don't have the item in stock you don't sell it. If I had in fact known it was out of stock I would have purchased the same item from another retailer at a lower price where the estimated delivery time was 10 business days. Another thing: since the item has a cone shape I asked for gift wrapping (cost 2.50€) to have something more ""professional"" than what I could have done (who with packages anyway I do pretty well) and I was delivered the cone simply wrapped in a sheet of colored paper and with a scotch tape closure to say the least embarrassing. I think with a little more care and attention something better could have been done. I am not giving a star because with the purchase anyway I was given a 5€ off coupon on my next purchase. I will most likely not use it but it is still a kind thought.
Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage. Inside contents are OK. Not sure what happened but somewhat disappointing. Even shipping lable on carton is unreadable.
Somewhere along the shipping path the… Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage. Inside contents are OK. Not sure what happened, but somewhat disappointing. Even shipping lable on carton is unreadable.
Seriousness Rapidity the item arrived packed in perfect condition very happy with the purchase sure I will repeat on future occasions this time it will be a gift and sure to enca
Despite the disappointment of the missing product on the initial order, a good catch-up on other products delivered quickly and in accordance with the descriptions. i would recommend
Don't even think about buying. I am editing a previous review because the system won't let me make another review. This is my second review of the same order. I ordered it 20 days ago I made a review 4 days ago that they answered me today telling me that customer service will contact me lie. They send you a tracking number from the post office showing that they have not delivered the package to the post office for delivery. I will continue to update every day the valuations for everyone to know.
Fast shipping Very well packaged
I am tired of not getting an answer about an order I placed on 11-15-2020. More than a month and they have not even delivered it to the post office to deliver it. Please give me my money back because if it doesn't arrive before 12-23-2020 I don't need the order anymore.
This is the second time I've ordered from you, and I'd like to congratulate you on your speed and professionalism, especially in these difficult times, when you must be saturated with orders from poor old people like me! (even if my love of models goes back to the blessed days of the sixties..... Bonne continuation Nedeleg laouen h
Everything was perfect perfect packaging fast delivery sea
Quality and speed of delivery
Beautiful make-up
Please .... pay attention to the delivery time.
Order very easy on the site reception of the goods the day envisaged... perfect now it does not remain any more but to see once the model my
Hello The M1A1 Abrams Nato RC 172 tank ordered as a birthday present is not working. We have contacted you via your interface in order to find a solution and our message has not been returned. Please contact us to resolve the situation.
Unacceptable order placed almost 2 months ago and still being processed I will no longer order on this site it's been 2 times that it's the mouis
Delivery time long
No complaints
Somewhere along the shipping path the... Somewhere along the shipping path the box lid side were in contact with moisture and now pulling apart from the moisture damage. Inside contents are OK. Not sure what happened, but somewhat disappointing. Even shipping lable on carton is unreadable.
Very good, except that when I ordered it wasn't clearly stated that the shell and paint were not included, so I was a little disappointed when I received the product. But if nothing
Delivery.time.too.long
The delivery was very fast the package is neat it was pa
Very nice item received on time indiq
1 star because 0 is not possible. Ordered a model on December 4 and opted for fast delivery at more than 8 euros to be sure to have it for Christmas. On December 10 no news, no tracking number, so I emailed to find out the status of my order and was told that they were waiting for the product and would send it to me as soon as they received it. Re mail from me on December 15 because still no news and then I'm told they had a stock problem and that the product is no longer available a week before Christmas and I'm offered a model that has nothing to do with the one ordered which I refuse and I therefore request a refund of 145€78 which I hope will be done as soon as possible that my grandson is a gift for Christmas. 1001 maquettes I
Excellent site for its products and diversity. Delivery time a little long but in this period (holiday and covid) we can't reproach anything.
Shipment conforms to order
Good Service, Bad Package Tracking No problems except I paid the extra charge for tracking in the USA and the "tracking" was basically useless. It never gave me an actual location, just (eventually) that the item had been delivered to the destination country...pretty broad as it's a pretty big country. But the model did arrive safe & sound, and in general I was pleased with the service.
Love the kit Love the kit, Vive la France!
GREAT SELECTION OF HARD TO FIND ITEMS... GREAT SELECTION OF HARD TO FIND ITEMS (FOR SOME ITEMS THIS IS THE ONLY PLACE I HAVE SEEN THEM FOR SALE) PRICES WERE AVERAGE PROMPT DELIVERY NO MISTAKES AND ALL ITEMS WERE IN STOCK