/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest customer reviews
2
/5
★★☆☆☆
The products arrived as ordered Too bad it took a month to receive them and it was not specified when ordering (04.12-23.12) It was also not specified that the products were not in stock
Nicole P.
purchased on 01/12/2024
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3
/5
★★★☆☆
This review could have been worse. The item shipped was not what I ordered, and communication with their customer service was complicated by the fact that they are located in France creating time and language barriers. However I do feel that they cared and did show concern for the issues, even if they couldn't resolve them, so I gave them the benefit of the doubt.
Steven H.
purchased on 25/11/2024
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
5
/5
★★★★★
Another good order.
Wenbo Y.
purchased on 13/12/2024
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Answer from 1001hobbies
Thank you for your loyalty! We're delighted that everything goes smoothly every time. See you soon for another successful order!
5
/5
★★★★★
Perfect, very good, don't change a thing.
Gilles M.
purchased on 02/12/2024
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Answer from 1001hobbies
Thank you very much for your enthusiastic feedback! We're delighted that you're satisfied and will do our utmost to keep it that way. We hope to see you soon!
5
/5
★★★★★
Delivered quickly ( within 1 week) and neatly packaged.
Bianca V.
purchased on 01/12/2024
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5
/5
★★★★★
Order delivered as expected
Eric I.
purchased on 25/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that your order was just what you were looking for. See you soon for your next purchases!
5
/5
★★★★★
Very fast and good customer service, everything as ordered gift wrapped and arrived just in time. I will definitely order my next models here again.
David S.
purchased on 07/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
5
/5
★★★★★
Very complete model leisure site for all, with competent and efficient customer service for order problems (product error)
Thierry S.
purchased on 18/12/2024
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Answer from 1001hobbies
Thank you very much for your detailed feedback! We're delighted that our site and our customer service were able to meet your expectations, even in the event of a problem. Your satisfaction remains our priority. See you soon for your next orders!
2
/5
★★☆☆☆
Very good everything. Unbeatable treatment and good products
Jose F.
purchased on 26/11/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
5
/5
★★★★★
Very good
Nicolas D.
purchased on 02/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted that everything went well. We hope to see you soon!
2
/5
★★☆☆☆
They made a mistake with the order...
Juan José C.
purchased on 11/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
5
/5
★★★★★
Everything perfect
Alfonso C.
purchased on 14/12/2024
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Answer from 1001hobbies
Thank you for your comment! We are glad to hear that everything was perfect. If you need anything else in the future, don't hesitate to contact us, see you next time!
5
/5
★★★★★
Very good delivery, neat and on time.
Alex N.
purchased on 18/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that the delivery was on time and with care. See you soon for your next orders!
5
/5
★★★★★
Excellent site, excellent communication, in my personal opinion I recommend it,
Fabrice L.
purchased on 19/12/2024
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Answer from 1001hobbies
Thank you so much for your enthusiastic feedback! We're delighted that you like our site and our communication. Your recommendation warms our hearts. See you soon for new experiences with us!
3
/5
★★★☆☆
The stated delivery time was incorrect: Instead of one week, I had to wait four. However, the customer service and packaging were excellent.
Manuel E.
purchased on 20/11/2024
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1
/5
★☆☆☆☆
Worthless, to have to wait six weeks for a small package, never again 1001 Hobbies.
J. T.
purchased on 04/11/2024
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1
/5
★☆☆☆☆
I still haven't received my order, which according to Colissimo was delivered on 15/12. The person who called me back after my complaint was supposed to send me an e-mail so that I could send my two figurines back to the post office relay point. I understand that I will receive my order after Christmas, but I would now like to have some visibility on my order, its reception and if I have an affidavit to make you certifying that I have not received anything and signed.
Thank you in advance for your prompt reply. Sincerely M.VELOU
Moria V.
purchased on 25/11/2024
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Answer from 1001hobbies
Hello Mrs Velou, We sincerely regret your experience and apologize for this incident. We can confirm that the Colissimo parcel was dispatched and delivered on Saturday December 7th at 8.34am. An e-mail containing a certificate of non-receipt has been sent to the address associated with your customer account. To date, we have received no response from you, which prevents us from disputing this information with the carrier. Please contact our customer service department to rectify the situation. We remain at your disposal to assist you in this process. Sincerely, The Customer Service Team
5
/5
★★★★★
Thank you to all the team. I would also like to thank the person I contacted by phone for listening to me and satisfying my request. I have never been disappointed with 1001 hobbies.
Michel E.
purchased on 29/11/2024
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Answer from 1001hobbies
Thank you very much for your warm feedback! We are delighted that our team was able to meet your expectations and that you are satisfied with our services. We appreciate your loyalty and will continue to do our best to satisfy you. See you soon for new orders!
5
/5
★★★★★
Perfect
Janine M.
purchased on 10/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted that everything went well. See you soon for new orders!
5
/5
★★★★★
It was very good, fast as I like.
Laurence D.
purchased on 17/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that the speed of delivery lived up to your expectations. See you soon for your next orders!
5
/5
★★★★★
Accurate, fast and reliable
Roberta B.
purchased on 17/12/2024
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5
/5
★★★★★
Delivered in one go, as requested, and as per my order.
Daniel M.
purchased on 01/12/2024
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Answer from 1001hobbies
Thank you for your positive feedback! We are pleased that the delivery met your expectations. See you soon for new orders!
1
/5
★☆☆☆☆
They took more than a month to send me the order and on top of that they first send me a part of it and I still haven't received the other part.
Juan Carlos R.
purchased on 13/11/2024
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Answer from 1001hobbies
We sincerely regret the delay in delivery and the status of your order. It is possible that logistical problems may have affected the shipment of your package. We encourage you to contact our customer service at [email protected] so that we can check the status of the second part of your order and find a quick solution for you. Thank you for your understanding.
5
/5
★★★★★
Items delivered within the time announced when ordering
Antoine J.
purchased on 19/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted that the delivery times were respected. See you soon for your next orders!
5
/5
★★★★★
I was a bee skeptical about 1001 hobbies since I had read the reviews But I received my order very quickly In other words just toppppp also well packaged Will definitely order something again Thanks
Rob S.
purchased on 17/12/2024
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5
/5
★★★★★
Great online store, reasonably prompt delivery.
Leander B.
purchased on 10/12/2024
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4
/5
★★★★☆
Overall good. The order has not yet reached me Todó as it has been decided in two
Jorge H.
purchased on 24/11/2024
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Answer from 1001hobbies
Thank you for your comments. We understand the situation and apologize for the inconvenience. It appears that your order was shipped in multiple packages. We advise you to check the tracking information to follow the progress of your order. If you need further assistance, please feel free to contact us at [email protected].
4
/5
★★★★☆
Untidy parcel
Maurice L.
purchased on 30/11/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that the packaging of your parcel was not up to your expectations. We will pass on your comment to our logistics team to improve this point. Thank you for your understanding and see you soon!
5
/5
★★★★★
Very good and serious site
Manuel B.
purchased on 15/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with our site. See you soon for your next orders!
4
/5
★★★★☆
Very very light packaging, unsuitable cardboard goods visible to the naked eye
Clarisse V.
purchased on 18/12/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that the packaging was not up to your expectations. The safety of our products during transport is a priority, and we will pass on your comment to improve our packaging. Thank you for your understanding and see you soon!