/5
★★★★☆
based on 37026 reviews published
★★★★☆
based on 37026 reviews published
Latest customer reviews
3
/5
★★★☆☆
Delivery times a little long .
Acheteur Vérifié
purchased on 05/05/2021
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5
/5
★★★★★
Super
Acheteur Vérifié
purchased on 05/06/2021
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5
/5
★★★★★
Well done site, dynamic team and orderly delivery. No complaints.
Acheteur Vérifié
purchased on 30/05/2021
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4
/5
★★★★☆
The packaging is good just the delivery took quite a long time about 3 or so weeks
Geverifieerde Koper
purchased on 21/05/2021
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5
/5
★★★★★
Super-fast delivery
Acheteur Vérifié
purchased on 07/06/2021
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5
/5
★★★★★
I was kept informed throughout the shipping process. The package arrived well padded and contents were safe
Verified Buyer
purchased on 07/05/2021
3
/5
★★★☆☆
Paid too much... Items were cheaper elsewhere... unfortunately seen too late.
Verifizierter Käufer
purchased on 21/05/2021
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4
/5
★★★★☆
Very complete page. Correos de España very punctual in the delivery. Very good traceability. Total delivery time a little long...
Comprador Verificado
purchased on 24/05/2021
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1
/5
★☆☆☆☆
Particularly poor communication. Unreachable by phone. Via e-mail was communicated that not everything was in stock, after three weeks I received a box containing everything. Finally received a response via e-mail, but to a question I did not ask. Guess they only give some standard responses and nothing else. For me the last time. At verspaget.nl it is in the mail the next day.
Geverifieerde Koper
purchased on 21/05/2021
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Answer from 1001hobbies
Mr. Thank you for your feedback and for your understanding. Please note that you ordered products on our website with a delivery time of 6-10 business days. We regret that you did not see this information on the product sheet. We regret this situation and apologize for this incident.
Sincerely, 1001hobbeis customer service.
Sincerely, 1001hobbeis customer service.
4
/5
★★★★☆
Impeccable delivery but it takes a long time to receive the parcels
Acheteur Vérifié
purchased on 29/03/2021
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1
/5
★☆☆☆☆
They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.
Verified Buyer
purchased on 24/05/2021
Answer from 1001hobbies
Dear Madam ,
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
5
/5
★★★★★
Great kit that was sent to me from France with great packong.
Verified Buyer
purchased on 01/06/2021
5
/5
★★★★★
Super site
Acheteur Vérifié
purchased on 14/05/2021
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5
/5
★★★★★
Great price Quick shipping Well packaged with tracking
Verified Buyer
purchased on 22/04/2021
4
/5
★★★★☆
I know the products for more or less the same prices as in the maket stores.
Acheteur Vérifié
purchased on 17/05/2021
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1
/5
★☆☆☆☆
Non-compliant item, delivery time not respected and no reply to my email requesting repairs. However, my payment was cashed. Since then, radio silence.
Acheteur Vérifié
purchased on 16/05/2021
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Answer from 1001hobbies
Thank you for your feedback. We regret this incident and apologize to you. We regret to inform you that we do not have an e-mail concerning the faulty order on your part. However, our customer service team has left you a voicemail to help you understand what happened.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
4
/5
★★★★☆
Unfortunately one item was out of stock for some time
Verifizierter Käufer
purchased on 22/03/2021
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5
/5
★★★★★
Very well
Acquirente Verificato
purchased on 27/04/2021
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5
/5
★★★★★
Fantastic assortment of products, very fast both order preparation and shipping. Very professional! Highly recommended!!!
Acquirente Verificato
purchased on 04/06/2021
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5
/5
★★★★★
Order and delivery as it should be. Thank you:
Acheteur Vérifié
purchased on 23/05/2021
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1
/5
★☆☆☆☆
I ordered a set with accessories at the beginning of March. I was sent an email to say it had been dispatched with tracking number. 4 weeks of tracking and nothing. I emailed customer service to find out the problem, no reply for 2 weeks. When they did reply they said they’d look into it and get back to me. I had to chase them after 2 weeks. Said it had been lost (I could have told them that!) and they’d send another. Sent lots of emails to customer services to find out where it was as I hadn’t received an email to say it had been sent with very little response. I finally received my order this week (8th June). So 3 months for an order when they said around 2 weeks is bloody poor, communication is also non existent so safe to say I will not purchase again from them.
Verified Buyer
purchased on 25/05/2021
Answer from 1001hobbies
Mr Eagle,
Thank you for your comment. First of all, we would like to apologize for this incident, and please believe that it is very unpleasant for us. As explained, your order encountered a bug that unfortunately did not make it into our logistics system. As a result, we needed the intervention of our IT colleagues.
We thank you for your understanding,
Sincerely,
1001 hobbies customer service.
Thank you for your comment. First of all, we would like to apologize for this incident, and please believe that it is very unpleasant for us. As explained, your order encountered a bug that unfortunately did not make it into our logistics system. As a result, we needed the intervention of our IT colleagues.
We thank you for your understanding,
Sincerely,
1001 hobbies customer service.
5
/5
★★★★★
Items to order and prompt delivery
Acheteur Vérifié
purchased on 27/05/2021
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5
/5
★★★★★
Reasonable delivery time, given the problems between the UK and the EU at the moment. Parcel arrived in perfect condition, well wrapped in bubble-wrap and sellotape. Will order again from this supplier and will recommend 1001hobbies to others.
Verified Buyer
purchased on 22/05/2021
5
/5
★★★★★
Excellent service second time I've used them and won't be the last thanks
Verified Buyer
purchased on 31/05/2021
5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 22/04/2021
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4
/5
★★★★☆
Efficient delivery, well packaged, serious work
Acheteur Vérifié
purchased on 10/05/2021
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5
/5
★★★★★
Goods were as described. Fast delivery. Everything went great. Many thanks.
Verifizierter Käufer
purchased on 03/06/2021
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5
/5
★★★★★
Hubby loves them. Just buying more kits
Verified Buyer
purchased on 20/04/2021
5
/5
★★★★★
Fast and efficient! Bravo !
Acheteur Vérifié
purchased on 01/06/2021
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1
/5
★☆☆☆☆
Very poor customer service.
Verified Buyer
purchased on 20/03/2021
Answer from 1001hobbies
Hello,
Thank you for your feedback.
We are waiting for your package to arrive before refunding you.
We are waiting for your parcel to be refunded to you, and if you have any other problems that we can help you with, please let us know.
We are waiting for your parcel to be refunded,
Customer care 1001 hobbies
Thank you for your feedback.
We are waiting for your package to arrive before refunding you.
We are waiting for your parcel to be refunded to you, and if you have any other problems that we can help you with, please let us know.
We are waiting for your parcel to be refunded,
Customer care 1001 hobbies