/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest customer reviews
5
/5
★★★★★
Very professional site. Fast customer service.
Franck D.
purchased on 08/12/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted that our professionalism and the responsiveness of our customer service have satisfied you. We look forward to hearing from you again soon!
5
/5
★★★★★
Very good, I also made an exchange when I placed my order and they shipped everything correctly
Maurizio G.
purchased on 07/12/2024
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5
/5
★★★★★
Product conforms and price contained
Francis G.
purchased on 01/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that the product meets your expectations and that you're happy with our prices. See you soon for new orders!
4
/5
★★★★☆
Good choice , good prices . Packaging of the package a little limited (poorly taped), I guess it's because of the Christmas period?
Philippe C.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted you like our selection and prices. Regarding the packaging, you're probably right - the Christmas period is particularly busy. We'll pass on your comment to our logistics team to avoid this kind of inconvenience in future. Thank you for your understanding and see you soon!
2
/5
★★☆☆☆
Product arrived broken in package
David E.
purchased on 07/12/2024
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Answer from 1001hobbies
Dear Sir, We regret this negative feedback and apologize for this incident. We would like to inform you that our customer service is awaiting photos from you so that we can help you resolve this problem related to the delivery of this damaged product. We remain at your disposal for any further assistance and thank you for your understanding.
2
/5
★★☆☆☆
Article delivered not corresponding to the order. Impossible to contact by phone to rectify the error. Complaint made by mail without response Delivery times long.
Gregory V.
purchased on 29/11/2024
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Answer from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident, which is also very unpleasant for us. We received your e-mail of Friday December 20 and replied to it yesterday. We are sorry that you did not receive this reply. Our customer service team strives to respond as quickly as possible, but as you will understand, this is a particularly busy time of year. We receive up to 250 e-mails a day from a team of three, which can sometimes cause delays. After checking, it appears that a human error has occurred in the preparation of your order. We apologize for any confusion. We have just sent you a returns slip which you can use to return the incorrect product. Upon receipt, we will ship you the correct product as soon as possible. We thank you for your understanding and remain at your disposal should you have any questions. Sincerely, The 1001hobbies team
5
/5
★★★★★
Wide choice on the site. On time delivery.
Jean Michel B.
purchased on 08/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that our wide range of products and on-time delivery met your expectations. See you soon!
5
/5
★★★★★
Neat parcel, fast delivery. Perfect, thank you!
Franck T.
purchased on 09/12/2024
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Answer from 1001hobbies
Thank you very much for your enthusiastic feedback! We're delighted that everything went perfectly, from packaging to delivery. See you soon for your next orders!
5
/5
★★★★★
Very well stocked great prices
Marco B.
purchased on 14/12/2024
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5
/5
★★★★★
Super site, easy communication because the information and details are clear, precise, serious site;
Daniel & Nelly L.
purchased on 07/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that you appreciate the clarity and accuracy of the information on our site. Your trust and encouragement motivate us to keep improving. See you soon for new orders!
5
/5
★★★★★
The delivery was flawless. There was quite a long time between ordering and delivery but I understand that as a store you can't have everything in stock and will have to order first. There was useful info about the progress of the order on the website.I highly recommend this store!
Ad V.
purchased on 27/11/2024
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5
/5
★★★★★
Product absolutely in accordance with the description. Very fast delivery time considering also the period.Cunsigliatissimo!
Andrea S.
purchased on 13/12/2024
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5
/5
★★★★★
The paintings and models correspond very well to my order. I find the delivery a little long. Thank you very much.
Pascal F.
purchased on 02/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are pleased that the paintings and models correspond to your order. We understand that delivery may seem a little long and apologize for the delay. We do our utmost to improve the speed of our shipments. Thank you for your patience and see you soon!
4
/5
★★★★☆
Good but delivery late
Claude C.
purchased on 03/12/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that the delivery took longer than expected. We do our best to meet deadlines and improve our service. Thank you for your understanding and see you soon for new orders!
5
/5
★★★★★
-
Juan R.
purchased on 19/11/2024
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5
/5
★★★★★
-
Juan R.
purchased on 19/11/2024
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5
/5
★★★★★
Delivered on time and great price.
James S.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We're glad to hear that your order arrived on time and that you're happy with the price. We look forward to serving you again!
5
/5
★★★★★
Ordered items not available in the UK. Arrived two weeks later all correct and well packaged. Ordered and then read some poor reviews but for my order excellent. Happily order again.
Ian F.
purchased on 02/12/2024
Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
3
/5
★★★☆☆
The item was in stock at the time of the order and the arrival expectation was about 7 working GG, after the purchase it was unavailable but coming from the supplier .... I tried calling 2 or 3 times at different times customer service and never got to talk to anyone, worried because it was the first order I tried to contact them via form and also via verified reviews, after this happened and after 3 weeks of waiting then the package was packed and shipped.... Arrived after a month of waiting was compliant.....I recommend the site to review the information provided on availability, shipping and 'arrival of products, if I had been informed about the long waiting period I would not have worried, I recommend the site to improve customer service. I advise customers to take for time if it is a gift, in the end everything arrived as promised but it took a while.
Francesca S.
purchased on 06/11/2024
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5
/5
★★★★★
Everything is great
Karol L.
purchased on 10/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
Very satisfied thank you Nothing to add
Francoise B.
purchased on 06/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied. See you soon for new orders!
5
/5
★★★★★
Good site for acquiring models. No problems with service or delivery period. Highly recommended
William H.
purchased on 23/11/2024
Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
5
/5
★★★★★
Fast delivery
Annelies P.
purchased on 26/11/2024
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5
/5
★★★★★
Another good transaction, always kept updated of any delays, not 1001 Hobbies fault. My go to place for all my modelling needs.
Christopher B.
purchased on 01/12/2024
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Answer from 1001hobbies
Thank you so much for your kind words! We're glad to hear that you were kept updated and that everything went smoothly despite the delays. We truly appreciate your trust and loyalty. It's always a pleasure to serve you for all your modeling needs. Looking forward to your next visit!
5
/5
★★★★★
Great delivery as usual.
Thierry D.
purchased on 24/11/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that the delivery met your expectations, as always. See you soon for new orders!
5
/5
★★★★★
All ok, slightly long delivery time.
Massimiliano M.
purchased on 27/11/2024
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4
/5
★★★★☆
Lots of items on the site, fast delivery.
Benjamin B.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted that you appreciate the diversity of our offer and the speed of delivery. See you soon for new orders!
4
/5
★★★★☆
Good availability and delivery
Jérémie A.
purchased on 15/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're glad you're happy with the availability and delivery. See you soon for new orders!
4
/5
★★★★☆
Shipment with deadline met, outer packaging partially damaged but product intact
Claudio Giuseppe C.
purchased on 12/12/2024
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5
/5
★★★★★
Perfect.
Haegelin L.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you! I'm glad you're satisfied. Feel free to reach out anytime!