4.2/5
★★★★☆
based on 37909 reviews published

Latest customer reviews

1 /5
★☆☆☆☆

Refusal to take back faulty product

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Patrick M.
purchased on 17/12/2024
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Answer from 1001hobbies
Hello Mr Mougenot, We sincerely regret your opinion and apologize for this incident. We would like to point out that you contacted our customer service department on January 6 at 1:58 pm to express your dissatisfaction with the missing part (the wood glue) and the difficulty in understanding the instructions. As soon as we received your message, we offered to return the model. However, you informed us that you had already started assembling it. Under these conditions, and in accordance with our general terms of sale, we are unfortunately unable to accept the return of a model that has already been opened. We remain available for any other request. Best regards, 1001hobbies
2 /5
★★☆☆☆

I ordered 2 products and I only received one, I sent them an email and they did not answer me.

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Cristina O.
purchased on 06/12/2024
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5 /5
★★★★★

Product delivery was during a busy time. Delivery time was therefore not as first indicated. I had been informed that it was delivered faster. Fortunately, it all worked out because a friend was able to pick up the destination.

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Margje V.
purchased on 09/12/2024
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1 /5
★☆☆☆☆

Poor packaging, 2 models broken, soap not used.

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Philippe B.
purchased on 01/12/2024
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Answer from 1001hobbies
Hello, We apologize for this incident. We invite you to reply to the e-mail sent on 23/12/2024, which we have also resent today. You can send photos of this model to [email protected]. Sincerely, 1001hobbies
5 /5
★★★★★

Excellent site, quality products, well protected order

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Christelle N.
purchased on 28/11/2024
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5 /5
★★★★★

Super satisfied

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Jocelyne D.
purchased on 08/12/2024
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5 /5
★★★★★

On time shipment and excellent delivery

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Alessandro D.
purchased on 01/12/2024
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3 /5
★★★☆☆

The article itself is very good. The shipping is not so good. I ordered on 12/27 and it said that it would be shipped the same day and I would receive it between January 2 and 3 but it didn't arrive until the 8th and it was a gift for Christmas....

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Sara B.
purchased on 27/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
5 /5
★★★★★

Miniatures with excellent detail, shipped on time as expected. Thank you

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Andrea M.
purchased on 09/12/2024
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1 /5
★☆☆☆☆

2 mails were sent without any response except to tell me that my file is pending. I never received my package knowing that the relay point gave it to someone else and nobody seems to care about the problem. So my first and last order with you.

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Shanone M.
purchased on 14/12/2024
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Answer from 1001hobbies
Hello, Customer Service will contact you today. Best regards, 1001HOBBIES
5 /5
★★★★★

Fine

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Jean Paul N.
purchased on 20/12/2024
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5 /5
★★★★★

Everything is perfect. From placing the order through the page, tracking it and delivery in perfect condition. Very professional.

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Miguel M.
purchased on 06/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
2 /5
★★☆☆☆

I paid premium shipping. I checked with UPS and it turned out that they were contracted for standard shipping. The package arrived on the 7th and could not be put on the tree as a Epiphany gift.

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Margarita L.
purchased on 01/01/2025
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3 /5
★★★☆☆

Overall pretty good but prices a bit high and delivery too many days.

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José Luis B.
purchased on 01/01/2025
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
5 /5
★★★★★

Product as described and received promptly thank you!

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Elisabeth E.
purchased on 29/12/2024
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5 /5
★★★★★

Top reliable and fast!

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Andreas R.
purchased on 11/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
4 /5
★★★★☆

The model is very detailed, but it is all plastic and weighs nothing.

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Alberto Z.
purchased on 20/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
5 /5
★★★★★

Everything perfect!!!!

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Susanne F.
purchased on 25/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
4 /5
★★★★☆

Fast delivery . On the other hand, the book was poorly protected compared to other brands and has traces of black on one of the edges.

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Ludwig P.
purchased on 03/01/2025
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5 /5
★★★★★

Serious box, delivery Chronopost registered, Private parcel to avoid the deliverymen this gets rid in other buildings, I know what I'm talking about, I'm a building janitor

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Claude G.
purchased on 05/01/2025
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4 /5
★★★★☆

Delivery a bit long for once, I'm afraid I won't have it for Christmas.

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Patrick B.
purchased on 02/12/2024
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1 /5
★☆☆☆☆

Interminable delivery time (almost a month) even though delivery is charged for. Very little visibility on the fate of the parcel.

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'sabrina' J.
purchased on 23/12/2024
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Answer from 1001hobbies
Hello, Your order was shipped on Friday, as we were waiting for the WOLF IN NATURE puzzle. However, we were unable to send you this puzzle as it was not received from our supplier. As a result, a refund for this puzzle is being processed. Please do not hesitate to contact us should you have any questions or require clarification. Yours faithfully
5 /5
★★★★★

Fast, in good condition, efficient

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Christophe L.
purchased on 04/01/2025
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5 /5
★★★★★

Fast delivery and figurine arrived in mint condition. Thank you.

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Carlo M.
purchased on 07/01/2025
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5 /5
★★★★★

Fast Very good

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Olivier G.
purchased on 06/01/2025
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1 /5
★☆☆☆☆

Three week wait on an order of a dozen items for 2 missing products. Totally unacceptable. Order shipped only after phone call. 2 unanswered emails ....

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Olivier L.
purchased on 13/12/2024
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Answer from 1001hobbies
Hello, We apologize for the inconvenience. We would like to inform you that two of the products ordered (EVOCO N°000 - Available and AG4030 COLORO N°00 - Available) were ordered from our supplier based in England, which explains the additional delay. For greater clarity, here are the terms used on our site: Available products: These items require an order from our suppliers before shipment. Products available - dispatched immediately: These items are in stock in our logistics warehouse and can be dispatched immediately. We have also noticed that the two e-mails you sent were addressed to [email protected]..., which is not the customer service address. As a result, we were unable to receive or respond to them. Please do not hesitate to contact us directly if you have any questions or require further information. Sincerely, The 1001hobbies team
5 /5
★★★★★

Promise kept!

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Adrien S.
purchased on 04/01/2025
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5 /5
★★★★★

Perfect sleeve order for card game, arrived on time and undamaged.

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Florian G.
purchased on 04/01/2025
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5 /5
★★★★★

Correct delivery and very well packaged items

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David D.
purchased on 01/01/2025
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5 /5
★★★★★

Very satisfied

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Thierry B.
purchased on 09/12/2024
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4 /5
★★★★☆

The delivery of the order, considering the dates, has taken much longer than on other websites.

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Victor C.
purchased on 01/12/2024
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Answer from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
3 /5
★★★☆☆

KOHORT PAY takes advantage of your file to solicit by mail and Whatsapp! even though we asked on your site not to be on the commercial links.

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Jean-marie G.
purchased on 15/12/2024
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5 /5
★★★★★

Well received thank you

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Christian R.
purchased on 18/10/2024
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2 /5
★★☆☆☆

The shipping conditions even after availing the membership is not true. have already complained but no resolution. it is like a partial scam imo.

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Corneleus C.
purchased on 23/12/2024
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5 /5
★★★★★

Perfect

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Jean-françois R.
purchased on 12/12/2024
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5 /5
★★★★★

Excellent service! I recommend

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Nadine P.
purchased on 11/12/2024
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4 /5
★★★★☆

Continue

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Michel C.
purchased on 13/12/2024
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5 /5
★★★★★

Perfect

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Chresten B.
purchased on 09/12/2024
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5 /5
★★★★★

Great service, safely shipped. Exactly as described. Recommended!

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Michael F.
purchased on 24/12/2024
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
5 /5
★★★★★

Parcel arrived undamaged

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Luis K.
purchased on 08/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service