/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest customer reviews
4
/5
★★★★☆
Order very good Delivery a little long
Acheteur Vérifié
purchased on 24/04/2021
Translated review
3
/5
★★★☆☆
The stuff I ordered was ok But the delivery time was slow even allowing for the current problems. I had not realised that it was coming from France.
Verified Buyer
purchased on 04/04/2021
4
/5
★★★★☆
I had trouble finding the books in the site menus. fortunately, the search function is there. the books arrived in a sturdy package.
Acheteur Vérifié
purchased on 16/04/2021
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1
/5
★☆☆☆☆
Very unhappy
Acheteur Vérifié
purchased on 04/02/2021
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Answer from 1001hobbies
Mr Lastella, Thank you for your comment. We regret this and apologize for the incident. We invite you to come back to us and explain what happened!
Sincerely, 1001 hobbies Customer Service
Sincerely, 1001 hobbies Customer Service
5
/5
★★★★★
Comprehensive and easy to use.
Verified Buyer
purchased on 27/04/2021
5
/5
★★★★★
Fast delivery, order conforms, very good follow-up
Acheteur Vérifié
purchased on 25/04/2021
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4
/5
★★★★☆
1st delivery went missing but after contacting them they did everything possible to ensure they delivered promptly the second time. Would definitely use them again
Verified Buyer
purchased on 28/02/2021
5
/5
★★★★★
Great selection of products on the site and excellent service. I would highly recommend using 1001 hobbies from my first experience purchasing from them.
Verified Buyer
purchased on 24/04/2021
5
/5
★★★★★
Very professional, great
Acquirente Verificato
purchased on 26/04/2021
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5
/5
★★★★★
Really easy to follow website, found exactly what I was looking for, paying and shipping was brilliant and super fast too, brilliant prices, will definitely use again, thank you.
Verified Buyer
purchased on 30/04/2021
4
/5
★★★★☆
Took a while to tell me they couldn't provide stock to me, although on their website they had it marked as "in stock". Once they did, a refund was very quickly provided.
Verified Buyer
purchased on 27/03/2021
1
/5
★☆☆☆☆
Still waiting to recieve order
Verified Buyer
purchased on 08/03/2021
Answer from 1001hobbies
Hello,
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
Thank you for your email. We inform you that the sending of your order is delayed because of the Brexit, indeed, our supplier being in England, the deliveries are really complicated but know that we do everything possible to send your orders as soon as possible.
Thank you for your trust and your understanding,
Best regards
Laure
1
/5
★☆☆☆☆
Ordered a model which was sent back for some reason. I was informed and told it would be on its way but as yet no model and no reply to my emails. Don't mind the delay as long as they keep me informed but lack of communication is very poor. Will be getting bank to recover money if model/communication not forthcoming soon.
Verified Buyer
purchased on 15/04/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
5
/5
★★★★★
In words, excellent.
Verified Buyer
purchased on 03/05/2021
2
/5
★★☆☆☆
Sent me the wrong product and haven’t responded to my email querying the incorrect order.
Verified Buyer
purchased on 05/04/2021
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
5
/5
★★★★★
I recommend this site for your purchases. Very fast shipping, very well packed and good price.
Acheteur Vérifié
purchased on 23/04/2021
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1
/5
★☆☆☆☆
Our order. An expensive two way radio headset was delivered faulty. The main headset was damaged and not functioning properly.
We told them on the customer service contact which was an incorrect email. We are very concerned that we may not get a replacement item or our money back. The fact that the email address is not working gives us cause to believe that we are in trouble with this.
Verified Buyer
purchased on 28/04/2021
Answer from 1001hobbies
Hello ,
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
Thank you for your comment. We will get back to you as soon as possible to understand what is going on?
Thank you for your understanding,
Laure
2
/5
★★☆☆☆
Very poor service.Ordered some little bottles of acrylic paint a month ago and still haven’t received it.If I had known it was out of stock, I would have never ordered it.Building project severely delayed.
Verified Buyer
purchased on 09/04/2021
5
/5
★★★★★
Had issue with payment but I think this was down to PayPal and not 1001 Hobbies. Was resolved and 1001 replied to my e-mail to them. Gave me an ETA for ordered item so no complaints. Happy so far!
Verified Buyer
purchased on 05/05/2021
5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 24/04/2021
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5
/5
★★★★★
Great communication and great service.
Verified Buyer
purchased on 06/05/2021
5
/5
★★★★★
Delivered on time.
Verified Buyer
purchased on 02/04/2021
1
/5
★☆☆☆☆
Since my last review still no refund only ideal promises of customer services contacting me to arrange refund. Maybe they bissy blockading Jersey? Maybe soon I can go direct to there offices in person and cause a fuss and that way I,ll get my refund.
Verified Buyer
purchased on 06/02/2021
Answer from 1001hobbies
Hello,
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
We regret to inform you that we do not have a return of your package by UPS. We send you an email to understand what happened and why your return is not registered
Thank you for your return
Sincerely,
Laure
4
/5
★★★★☆
Satisfied with this transaction , fast , clear , maybe a little high shipping cost
Acquirente Verificato
purchased on 19/04/2021
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5
/5
★★★★★
Always satified with prompt shipping and value pricing. Two thumbs up!
Verified Buyer
purchased on 25/02/2021
5
/5
★★★★★
A first class service with very competitive prices
Verified Buyer
purchased on 20/02/2021
1
/5
★☆☆☆☆
All items I believed were in stock, then I Had no further communication after order confirmed,due to covid i was prepared to wait a little longer for the delivery.
emailed about two later to find out what was happening to then be told all items where out of stock.i was offered a credit or refund but chose the refund.
Just bad communication.
Verified Buyer
purchased on 04/04/2021
Answer from 1001hobbies
Dear customers,
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with http://www.DeepL.com/Translator (free version)
We thank you for your comment. We have on the site 148000 references, and you will understand that we cannot stock 148000 references in our warehouse.
We also inform you that there are 32 notions to take into account on our site:
In stock: shipping within 48 working hours. These are physically in stock in the warehouse of the company in Saint-Quentin-Fallavier.
Available: shipping within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally shipped within X to X days following the user's order, depending on the lead times of the various suppliers.
Not available: these products are currently out of stock and cannot be ordered at this time.
We thank you for your understanding,
Have a nice day
1001hobbies customer service.
Translated with http://www.DeepL.com/Translator (free version)
5
/5
★★★★★
Kept informed all the way through the transaction, only downside was the carrier
Monique was an absolute treasure to deal with
Verified Buyer
purchased on 11/03/2021
4
/5
★★★★☆
Good communication on order and quick delivery
Verified Buyer
purchased on 06/04/2021
5
/5
★★★★★
Perfect !
Verified Buyer
purchased on 25/04/2021