/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest customer reviews
5
/5
★★★★★
Very serious site. Order shipped quickly and received in 3 days. Thank you for your professionalism.
Béatrice C.
purchased on 14/12/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to hear that you are satisfied with the speed of shipment and receipt of your order. Your confidence and encouragement are much appreciated. See you soon for new orders!
4
/5
★★★★☆
Not very fast, too bad
Philippe M.
purchased on 10/12/2024
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Answer from 1001hobbies
We are sorry that the delivery time did not meet your expectations. We are working with our carriers to improve the speed of shipments. If you have any questions or require assistance, please do not hesitate to contact us at [email protected]. Thank you for your understanding.
1
/5
★☆☆☆☆
24/48h delivery arrives after 2 weeks. Product supposedly in stock, but out of stock just after ordering. Impossible to contact the soap by phone, email or chat.
Jacques D.
purchased on 05/12/2024
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Answer from 1001hobbies
Hello, We regret your feedback and apologize for this incident. We fully understand your frustration regarding the 24/48 hour delivery, which ended up taking two weeks. In addition, we would like to inform you that although the product is listed as available on our website, we order it directly from our supplier, which is why it is listed as shipped within 1-2 weeks. We recognize that, during these busy periods, it may be difficult to meet the delivery times we put online. Please accept our apologies for the delay and any inconvenience caused. We assure you that our customer service remains available for any further assistance. We hope that this situation will not tarnish your experience with us and remain at your disposal should you have any questions or require assistance. Yours faithfully
5
/5
★★★★★
Totally satisfied with correct follow-up times
Bruno F.
purchased on 01/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We are happy to hear that everything went well. See you soon for new orders!
4
/5
★★★★☆
Always perfect...
Rene M.
purchased on 01/12/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted to know that you are satisfied. See you soon for your next orders!
4
/5
★★★★☆
Very nice figure unfortunately box arrive damaged
Eva D.
purchased on 29/11/2024
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Answer from 1001hobbies
We're sorry to hear that your box has arrived damaged. For this kind of situation, please contact us directly at [email protected] so that we can find a solution. Thank you for your understanding and see you soon!
5
/5
★★★★★
Products arrived quickly
Massimo B.
purchased on 12/12/2024
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4
/5
★★★★☆
Perfect goods even though delivered after several weeks
Francesco D.
purchased on 22/11/2024
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5
/5
★★★★★
All ok
Steven S.
purchased on 22/11/2024
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5
/5
★★★★★
Very satisfied top thanks
Milan C.
purchased on 16/11/2024
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5
/5
★★★★★
Very fast and excellent site
Thierry B.
purchased on 07/12/2024
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Answer from 1001hobbies
Thank you for your review! We're delighted you enjoyed our service. We hope to see you soon!
5
/5
★★★★★
Fast shipping. Item well packaged. I recommend
Christine C.
purchased on 23/11/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We're glad you enjoyed your experience. See you soon on our website!
4
/5
★★★★☆
Neat delivery.
J. B.
purchased on 19/11/2024
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5
/5
★★★★★
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Dylan C.
purchased on 16/11/2024
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5
/5
★★★★★
Very good service + large selection of items.
Olivier C.
purchased on 30/11/2024
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Answer from 1001hobbies
Thank you for your comment! We're delighted you enjoyed our service and selection of products. We hope to see you soon!
5
/5
★★★★★
Nice easy to navigate website. Shipping was very fast and easy to track. Thanks!
Timothy N.
purchased on 24/11/2024
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
5
/5
★★★★★
Beautiful models, and perfect shipping.
Haegelin L.
purchased on 02/12/2024
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Answer from 1001hobbies
Thank you for your positive feedback! We're glad you're happy with the quality of the models and the shipping. See you soon for more orders!
5
/5
★★★★★
Fast delivery, product conforms Thank you 🤩
Magali R.
purchased on 10/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that you were satisfied with your order. See you soon for new shopping experiences with us! 🤩
5
/5
★★★★★
Fully satisfied
Manuel J C.
purchased on 24/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We are glad to hear that you are completely satisfied, we hope to see you again soon!
3
/5
★★★☆☆
I am missing a car my tamiya porshe GT3 you should have sent as agreed all 3 at the same time I will think before ordering from you . thank you
René P.
purchased on 02/12/2024
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Answer from 1001hobbies
We apologize for this inconvenience. If you have not yet received the missing item, we invite you to contact our customer service department at [email protected] to quickly resolve this situation. We understand your disappointment and will do our best to rectify the situation. Thank you for your understanding.
5
/5
★★★★★
Everything was perfect, from the choice on the site to the delivery.
Pascal C.
purchased on 22/11/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We're delighted that everything lived up to your expectations, from navigating the site to receiving your order. See you soon for new orders!
3
/5
★★★☆☆
In terms of the site, the information and the order, it's good. However, I wouldn't say the same for the delivery: the parcel arrived at the relay point open, and the packaging for the battery ordered as an extra was also open. You send items of a certain value that travel hundreds of kilometers and pass through several hands and depots during their transport, and despite this, the packaging is treated very lightly. Packages aren't sufficiently secure, and that's a real shame......I really think this is a serious area for improvement if you want to build customer loyalty! It's a pity because your site is particularly pleasant and complete. Best regards.
Joël B.
purchased on 03/12/2024
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Answer from 1001hobbies
Thank you for your detailed feedback. We're glad you enjoyed our site, but we're sorry to hear that the delivery didn't meet your expectations. We have taken note of your comment concerning the packaging and security of the parcels, and we will pass on this information to improve our services. Please contact us at [email protected] if you would like to discuss this matter further. Your satisfaction is important to us and we hope that this situation will not affect your future experience with us. Thank you again for your suggestions and constructive feedback.
5
/5
★★★★★
The item I ordered (Gundam L'Frith) is very hard to get elsewhere, 1001Hobbies had plenty in stock, delivered very quickly (earlier than advertised) and the goods are in pristine condition. Great service, will order again!
Alexander M.
purchased on 10/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
4
/5
★★★★☆
Good service, inefficient in issuing credit notes
Luigi R.
purchased on 11/11/2024
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5
/5
★★★★★
My package took quite a while to arrive. I contacted customer service and was helped in a very pleasant way. A few days later I received my package.
Evy V.
purchased on 21/11/2024
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1
/5
★☆☆☆☆
2 weeks to receive 6 cans of paint the excuse of the seller when it is in stock is that of the supplier never seen that in my life in short 1 stars can not put less and this is the 1st and last time I order from them
Titou B.
purchased on 01/12/2024
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Answer from 1001hobbies
Hello Sir, We regret this review. When you placed your order, it was clearly indicated on our site that this product would be ordered from our supplier and that it would be shipped within 1 to 2 weeks. You'll understand that, with over 200,000 items available on our site, we can't stock everything due to storage space and costs. Therefore, some products are ordered directly from our suppliers. This product, from Germany, arrived on 13/12/2024 and was shipped on 13/12/2024. You received it on December 16. Thank you for your understanding. Yours faithfully
5
/5
★★★★★
Everything is fine.
Fast shipping and very well protected packaging.
Kai M.
purchased on 08/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
No worries from order to delivery. everything is in order.
Laurent S.
purchased on 01/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that everything went smoothly, from order to delivery. See you soon for new orders!
1
/5
★☆☆☆☆
More than a month after 'order and payment I received a partial shipment. My request for explanation was answered by the auto responder with the usual ridiculous phrases. Even today I have not heard from the 4 missing pieces. Bad mo service and bad customer care., the money, however they took it right away,!!!
Ambra B.
purchased on 11/11/2024
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4
/5
★★★★☆
All okay
Aldo P.
purchased on 05/12/2024
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