/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest customer reviews
5
/5
★★★★★
Fast and efficient delivery.
Enrique M.
purchased on 22/11/2024
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Answer from 1001hobbies
Thank you very much for your feedback. We are delighted that the delivery was fast and efficient, see you soon for your next orders!
4
/5
★★★★☆
.....riguardo to shipping times, sometimes you have to be......encouraged.... when asked when you would ship the Nakajima Kate in 1/48 from Hasegawa, I was told that the kit was very difficult to find and that it would take time and patience....Then after 36 h scarce, it turned out..... 2 explanations: either it was a lie and you had forgotten about the Kate and there and then no other valid excuse was found or given the Christmas holiday period, a.......miracle had happened....????..... To me the doubt remained..... Always my respects.....
Marco C.
purchased on 25/11/2024
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5
/5
★★★★★
Order received on time and as requested
Patrice G.
purchased on 25/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that your order was received on time and to your expectations. See you soon for new orders!
5
/5
★★★★★
Pop up berserk statue L Max Factory, the statue arrived in very good condition, also the box perfect, once assembled it is very beautiful and I am happy with the purchase, recommended product
Tommaso F.
purchased on 15/11/2024
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5
/5
★★★★★
Very satisfied with the products.
Alain S.
purchased on 13/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted that you are satisfied with our products. See you soon for new orders!
4
/5
★★★★☆
It has been satisfactory, although it took a while to receive some of the units requested from the origin.
Adolfo M.
purchased on 23/11/2024
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Answer from 1001hobbies
Thank you for sharing your experience! We are pleased to hear that, although there was a small delay in the origin of some units, the transportation logistics were smooth. We are constantly working to improve and provide the best possible service, and we hope your next orders will be even faster and more satisfactory!
5
/5
★★★★★
Very good
Manuel J.
purchased on 27/11/2024
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Answer from 1001hobbies
Thank you very much! We are delighted that you are satisfied. See you soon for new orders!
5
/5
★★★★★
Everything was good and as expected.
Ferreira P.
purchased on 09/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
3
/5
★★★☆☆
Neatly packaged and smooth delivery.
Bert V.
purchased on 20/11/2024
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3
/5
★★★☆☆
Product was complete, but the package had been opened when I took it out of the box
Youri V.
purchased on 05/12/2024
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1
/5
★☆☆☆☆
Stock not updated on the site. I order a product in stock and oh! it's not available, the item has to be ordered from the supplier... in Japan...! The most disappointing thing is that, despite my notification, the item is still available on their site. What a shame. I hope they'll sort it out, because it looks like a serious company.
Morad N.
purchased on 02/12/2024
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Answer from 1001hobbies
Here is a corrected and reworded version: Hello, We regret this error and apologize for the delay. We would like to remind you that the product you ordered is shipped within a week, as indicated on the product sheet. We would also like to point out that the delivery times of this supplier (who is located in Germany, not Japan!) are usually respected. However, you will understand that the current period is not ideal for fast deliveries, as our logistics depot is overloaded, as are the carriers. We apologize once again. Sincerely, 1001hobbies
5
/5
★★★★★
I was warned by email that the parcel was late, but the order met my expectations. I recommend this site. Thank you.
Herve G.
purchased on 05/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are pleased that the order was as you expected, and we appreciate your patience with the delay. Thank you also for your recommendation! See you soon for new orders!
5
/5
★★★★★
Order quickly received and fully compliant
Marie Hélène B.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted that your order was received quickly and to your expectations. See you soon for new orders!
5
/5
★★★★★
Good selection, precise overview of when the items will arrive with parcel tracking. A second order was placed immediately.
Jakob S.
purchased on 02/12/2024
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Answer from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
5
/5
★★★★★
Confome to article ordered
Jean-eric R.
purchased on 29/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted that your order met your expectations. See you soon for new orders!
2
/5
★★☆☆☆
2 models of the commane missing and no explanation ????
Jean Marc G.
purchased on 24/11/2024
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Answer from 1001hobbies
Hello Sir, We regret this error and apologize for the inconvenience. However, in order to ensure that your order reaches you as quickly as possible, we have taken the decision to split your order. The products currently in stock will be dispatched immediately. The other two products, Jeep SAS with crew figures - Limited Edition and Chevrolet C60L General Service, will be shipped as soon as they become available. Your order should arrive by the end of the week. Should you have any further questions, please do not hesitate to contact us. 1001hobbies
5
/5
★★★★★
Reliable, fast
Philippe L.
purchased on 07/12/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with our service. See you soon for new orders!
4
/5
★★★★☆
Given the busy end-of-year period, I had to wait 7 days for my package, but t was ok
Nick C.
purchased on 02/12/2024
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1
/5
★☆☆☆☆
Ignored my request to cancel the order.
Patrick �.
purchased on 02/12/2024
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Answer from 1001hobbies
Hello Mr. Schulz, We regret this message and would like to apologize to you for this incident. We would like to remind you that we received your request to cancel on December 10, 2024. Unfortunately, however, it was no longer possible to process this cancellation as your order had already been dispatched from our logistics warehouse on December 7, 2024. As explained above, it is not possible for us to cancel an order once it has been shipped. However, we have provided you with the return address so that you can return the product to us if you wish. Once we have received and inspected the return, we will arrange your refund. If you have any further questions or need assistance, please do not hesitate to contact us. With kind regards, 1001hobbies
4
/5
★★★★☆
Functional site, easy checkout, fast delivery but package arrived broken.
Paul R.
purchased on 10/12/2024
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Answer from 1001hobbies
We are sorry to hear that your parcel has arrived damaged. We make every effort to ensure that our deliveries are in good condition. To resolve this problem, please contact our customer service department at [email protected]. We will help you find the best solution. Thank you for your understanding.
5
/5
★★★★★
All perfect thank you.
Francesco V.
purchased on 17/10/2024
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3
/5
★★★☆☆
It seemed to me that I'd ordered a model to be built and not one already made. A little disappointed, I must admit.
Gilbert G.
purchased on 22/11/2024
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Answer from 1001hobbies
We are sorry to hear that your order did not meet your expectations. If you have any questions about your product or would like to discuss this situation, please do not hesitate to contact us at [email protected]. We're here to help and provide you with the best possible solution.
5
/5
★★★★★
Everything went correctly
Rik D.
purchased on 18/11/2024
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2
/5
★★☆☆☆
Upon opening 1 of the boxes that were sealed, 1 part was missing from the sprue, also loose in the box it did not appear to be present. This means I cannot build this model because it is crucial in this model/
John V.
purchased on 01/12/2024
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5
/5
★★★★★
Fast, efficient, conforms to order, and very professional shipment tracking. Would recommend.
Nathalie D.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We're delighted that everything went as quickly and smoothly as you expected. See you soon for new orders, and thank you for your recommendation!
5
/5
★★★★★
Excellent
Andrea D.
purchased on 28/11/2024
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5
/5
★★★★★
I've been a customer for several years now, and I've never found myself in a complicated situation... on the contrary, the service has been meticulous. Bravo
Laurent L.
purchased on 09/12/2024
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Answer from 1001hobbies
Thank you very much for your loyalty and your excellent feedback! We're delighted to be able to offer you a service that lives up to your expectations. See you soon for new orders, and thank you again for your confidence!
5
/5
★★★★★
Fast correct shipping.
Mieke B.
purchased on 19/11/2024
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5
/5
★★★★★
Nothing to complain about, parcel arrived in good condition and on time. Merry Christmas!
Bernard D.
purchased on 11/12/2024
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Answer from 1001hobbies
Thank you so much for your feedback and good wishes! We are delighted that everything went well. Merry Christmas to you too and see you soon for new orders!
5
/5
★★★★★
Quick delivery, accurate service
Gabriele B.
purchased on 02/12/2024
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