/5
★★★★☆
based on 37018 reviews published
★★★★☆
based on 37018 reviews published
Latest customer reviews
2
/5
★★☆☆☆
Although the product I ordered was listed as in stock on the website, I had to wait more than a month to receive it. And actually, I only found out about the delay after my first call, as I received no notification about it. I was told then that there were delivery issues and that the product would arrive the following week. When I called again two weeks later, I heard the same thing. It was only after I sent a message to customer service stating that I was holding them accountable and wanted my money back that I shortly received a message saying my order was on its way. I have been very satisfied with my previous orders. But this was such an unpleasant, energy-draining experience... I don't want that anymore...!
Alexander M.
purchased on 06/04/2025
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Answer from 1001hobbies
Good day,
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
Thank you very much for your message. First of all, we sincerely apologize for this disappointing experience, which does not align with the quality standards we strive for.
Although the product was displayed as available, the delay you experienced is largely due to a major logistical relocation currently taking place in our warehouse. This change, intended to improve our processing times in the long term, has unfortunately led to temporary disruptions, particularly with certain shipments.
We deeply regret that you were only informed after your first phone call and that you received unclear answers during your subsequent contacts. This lack of clarity in following up on your order is unacceptable, and your comments have been forwarded to our teams to prevent recurrence in the future.
However, we thank you for your loyalty and deeply regret that this order has undermined the trust you had in us. You can rest assured that we are doing everything possible to restore smooth and transparent service.
Please do not hesitate to contact us if we can assist you further.
Best regards,
The 1001 Hobbies team
5
/5
★★★★★
Order as expected. Deadline respected. Well packaged.
Thierry O.
purchased on 07/04/2025
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5
/5
★★★★★
A little patience was necessary, but in the end everything went smoothly as usual. Impeccable packaging, flawless tracking of the package, etc. :=)
André M.
purchased on 18/02/2025
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1
/5
★☆☆☆☆
Order delay too long, almost a month, while the stock was available on the site. And no other information from the site to explain this delay, nor to avoid shipping costs... Next time I will go directly through the supplier.
Eric C.
purchased on 19/04/2025
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Answer from 1001hobbies
Hello,
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
Thank you for your feedback.
We are sincerely sorry for the significant delay you experienced, despite the stock being displayed as available. This delay is related to an ongoing logistical relocation, which has temporarily impacted our ability to process certain orders within the usual timeframes.
We completely understand your frustration, especially since you were not proactively informed, and no compensation for shipping costs was offered to you. This does not reflect the level of service we wish to provide.
Please be assured that this transition is exceptional and aims to improve our efficiency in the long term. Your comment has been forwarded to our teams to ensure that this type of situation does not happen again.
If you wish, our customer service remains at your disposal to discuss a goodwill gesture.
Best regards,
The 1001 Hobbies team
4
/5
★★★★☆
I am satisfied with my order, despite the waiting time for an item; because it comes from Ukraine. However, I took away one star because I do not understand why some items are indicated with a delivery time of 2 to 4 weeks; while they are also indicated as having a certain quantity available.
Raymond P.
purchased on 12/04/2025
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5
/5
★★★★★
Product conforms to my order. Delivery without problems. Perfect.
Alain T.
purchased on 02/05/2025
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3
/5
★★★☆☆
Too long to receive the order. Failure to meet the promised date announced at the time of the order.
Olivier D.
purchased on 11/04/2025
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1
/5
★☆☆☆☆
The products marked as available on the site are not actually available. After 2 weeks of waiting, I had to remove products from my order for it to finally be shipped. And I have not been refunded for the products that were removed from my initial order.
Delphine L.
purchased on 17/04/2025
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Answer from 1001hobbies
Hello Madam,
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
We regret your feedback and apologize for this delay.
However, we would like to draw your attention to the fact that your order contained the product RAFALE M (exterior and interior) (designed to be used with Revell kits), whose product sheet mentions a shipping delay of 2 to 4 weeks.
In accordance with our policy, we only ship orders when they are complete, which has resulted in an extended delay.
You placed your order on April 17 and received your order on May 9, 2025.
We remain at your disposal for any further questions.
Best regards,
The 1001Hobbies team
5
/5
★★★★★
Efficient & fast
Kevin G.
purchased on 08/05/2025
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5
/5
★★★★★
First order at 1001 hobbies and successful experience: product received very quickly and perfectly protected
Christophe T.
purchased on 06/05/2025
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4
/5
★★★★☆
Good offer, a bit slow in shipping.
Javier M.
purchased on 11/04/2025
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5
/5
★★★★★
Compliance, security, and transparency.
Jose Luis G.
purchased on 06/04/2025
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3
/5
★★★☆☆
Package received well but more than a month after the order. It's a shame that when the site says in stock, it actually means to order.
Dom D.
purchased on 08/04/2025
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5
/5
★★★★★
Super
Sarah L.
purchased on 29/04/2025
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5
/5
★★★★★
Perfect
Jean-francois P.
purchased on 05/05/2025
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5
/5
★★★★★
Fast shipping, what was put on sale corresponds to what was purchased
Alessandro S.
purchased on 04/05/2025
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5
/5
★★★★★
He reached his destination well and the monitoring of shipments was useful.
Abel P.
purchased on 30/04/2025
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2
/5
★★☆☆☆
An order placed on April 16 received on May 9..... After 4 phone calls, fortunately, the staff is friendly and tries to do their best, but I really do not commend the management who does not take the NECESSARY PRECAUTIONS in the face of a move! There is no need to install Charly and Johan; first and foremost, respect the customer. Good luck to the reception team. Good luck to the reception team.
Olivier A.
purchased on 16/04/2025
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Answer from 1001hobbies
Hello,
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
Thank you for your message and for highlighting the kindness of our team, to whom we will not fail to pass on your encouragement.
We fully understand your dissatisfaction regarding the delay in receiving your order, placed on April 16 and delivered on May 9, despite your several calls.
We would like to sincerely apologize for this unusual delay.
As you rightly noted, we are currently going through an important transition phase with the transfer of our logistics from Isère to the Paris region. This complex and large-scale operation has unfortunately generated disruptions that we could not avoid, despite our anticipation efforts.
The installation of our teams on site, including Charly and Johan, aims to improve service quality in the long term, but we acknowledge that this should not have been done to the detriment of our deadlines and customer satisfaction.
Rest assured that management is fully mobilized to stabilize the situation as quickly as possible and to learn all necessary lessons from this transition period.
We thank you for your understanding and remain at your disposal for any additional requests.
Best regards,
The 1001Hobbies team
1
/5
★☆☆☆☆
Order placed on April 19. 3 items mentioned available shipped today and one item mentioned available. Received 1 month later. Not satisfied at all. Stock status misleading. Stocks are scattered across several sites and then regrouped for shipping, so not available, even less shipped on the day of the order.
Igor M.
purchased on 19/04/2025
Translated review
Answer from 1001hobbies
Hello Sir,
We are sorry to read your review and we apologize for the delay encountered.
We would like to inform you that your order included four products, two of which required a specific order from our supplier.
As part of our continuous improvement of service quality, we have recently internalized logistics within our company. This transition, although beneficial in the long term, has unfortunately led to some temporary delays.
Indeed, the transfer of more than 10,000 references from Isère to the Paris region represents a significant logistical challenge that cannot be accomplished in a few days. Our new logistics provider has also faced a heavy workload between receiving stocks – sometimes spread over 4 weeks – and supplier deliveries, which may have temporarily disorganized our processing chain.
We sincerely regret this exceptional delay, which in no way reflects the level of service we strive to provide on a daily basis.
We remain at your disposal for any questions or additional requests.
Best regards,
The 1001Hobbies team
We are sorry to read your review and we apologize for the delay encountered.
We would like to inform you that your order included four products, two of which required a specific order from our supplier.
As part of our continuous improvement of service quality, we have recently internalized logistics within our company. This transition, although beneficial in the long term, has unfortunately led to some temporary delays.
Indeed, the transfer of more than 10,000 references from Isère to the Paris region represents a significant logistical challenge that cannot be accomplished in a few days. Our new logistics provider has also faced a heavy workload between receiving stocks – sometimes spread over 4 weeks – and supplier deliveries, which may have temporarily disorganized our processing chain.
We sincerely regret this exceptional delay, which in no way reflects the level of service we strive to provide on a daily basis.
We remain at your disposal for any questions or additional requests.
Best regards,
The 1001Hobbies team
5
/5
★★★★★
Quality merchandise at reasonable price Fast shipping Great communication Will buy from again
Larry T.
purchased on 09/04/2025
5
/5
★★★★★
Very good
Marc G.
purchased on 28/04/2025
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5
/5
★★★★★
Well packaged and fast delivery. price quality of the car model is excellent.
H. D.
purchased on 14/04/2025
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3
/5
★★★☆☆
I will be completely satisfied if my order WVVNBEWPI is also shipped to the same Pickup Point as this one.
Frédéric L.
purchased on 07/02/2025
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3
/5
★★★☆☆
I have a pending claim for lack of material.
Jesús D.
purchased on 09/04/2025
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5
/5
★★★★★
Superb products, I am delighted to highly recommend, super quality!
Nordinee B.
purchased on 20/04/2025
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5
/5
★★★★★
Nothing to complain about, it was perfect
Yoann J.
purchased on 27/03/2025
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5
/5
★★★★★
Small incom
Gaëtan M.
purchased on 15/04/2025
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5
/5
★★★★★
Fast delivery. The package arrived on the agreed date.
Frank E.
purchased on 10/04/2025
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5
/5
★★★★★
Perfect
Jocelyne B.
purchased on 15/04/2025
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5
/5
★★★★★
Very good
Marc R.
purchased on 15/04/2025
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