/5
★★★★☆
based on 37458 reviews published
★★★★☆
based on 37458 reviews published
Latest customer reviews
2
/5
★★☆☆☆
I was not informed that my order for £291 was not being sent from the uk warehouse, but it was coming from franc , which then cost me £ 63 in inport tax and handling
charges on top of my £291 if I had known I would not have made the purchase
Verified Buyer
purchased on 29/03/2021
Answer from 1001hobbies
Sir,
We are sorry for the inconvenience, but this information is indicated in large red letters on the confirmation basket.
We regret that you did not see this information,
Sincerely,
1001hobbies customer service
We are sorry for the inconvenience, but this information is indicated in large red letters on the confirmation basket.
We regret that you did not see this information,
Sincerely,
1001hobbies customer service
5
/5
★★★★★
The site, very good and the delivery, time and packaging perfect
Acheteur Vérifié
purchased on 05/04/2021
Translated review
5
/5
★★★★★
Deliveries a little long but very good after-sales service.
Acheteur Vérifié
purchased on 09/02/2021
Translated review
5
/5
★★★★★
The internet site is very good easy to navigate. The delivery was on time I was contacted every step of the. way and the kit was brilliant. I would not hesitate to use this company again.
Verified Buyer
purchased on 31/03/2021
5
/5
★★★★★
.tres bien
Acheteur Vérifié
purchased on 02/04/2021
Translated review
5
/5
★★★★★
Perfect.
Acquirente Verificato
purchased on 16/03/2021
Translated review
3
/5
★★★☆☆
The order was delivered quickly but due to a problem with the item ordered (an important part of the model was missing) I was unable to contact customer service online. No reply to my e-mail....
Acheteur Vérifié
purchased on 26/03/2021
Translated review
5
/5
★★★★★
1001hobbie.fr services are very good, the company is serious, the delivery is fast and the products are well packed and protected to avoid any damage during shipping. Perfect My opinion is the models purchased are very different. Mastercraft Hobby kit produces the most horrible models I've seen since I started building airplane kits. The old Airfix and Frog kits from the early '60s were splendid next to these three sketchy representations of the Tiger. Lousy engraving, no detail at all, decals fit for the garbage can. Only the box is good enough not to crush. Don't waste your money on this. Wait until the end of the year to buy the Revell kit, which will be released again, but will probably not offer the Spanish and Australian versions. I'm sorry to be so negative, but to offer such quality in 2021 is frankly making a mockery of model makers. Buying on the net is great for choice, but exposes the buyer to similar disillusionment because seeing it before buying can only make you give up on such a purchase.
1001hobbies is of course not responsible for this. Kind regards.
Acheteur Vérifié
purchased on 21/03/2021
Translated review
1
/5
★☆☆☆☆
After my first order, the aforementioned complaint is still not completed satisfactorily. This is mainly because it is almost impossible to get in touch with them. Today they finally responded with a short message saying they had not received anything and do not know what it is about. At the bottom of this message were all my email messages that I am responding to their initial offer. It is therefore incomprehensible that they would not know what the complaint is about; they themselves responded via email to my previous review via "real reviews". No doubt they must have all the details therefore (and moreover, it is even in the message I received from them today. Still this complaint has not been resolved. By phone they are also unreachable.
Geverifieerde Koper
purchased on 02/03/2021
Translated review
3
/5
★★★☆☆
The shipping was a little slow and the product after comparing was quite expensive.
Comprador Verificado
purchased on 29/03/2021
Translated review
5
/5
★★★★★
Fast and accurate delivery. The products are great!
Acheteur Vérifié
purchased on 05/04/2021
Translated review
5
/5
★★★★★
Received quickly, well packaged, nothing to complain about, thank you P.
Acheteur Vérifié
purchased on 28/03/2021
Translated review
5
/5
★★★★★
All perfect!!! THANK YOU
Acquirente Verificato
purchased on 29/03/2021
Translated review
5
/5
★★★★★
Great variety of products , prices are not the best but it compensates for what I look for I find it on these websites .
I would improve delivery times and fine tune the prices.
Otherwise perfect.
Comprador Verificado
purchased on 25/03/2021
Translated review
5
/5
★★★★★
Pleasant site and perfect delivery
Acheteur Vérifié
purchased on 14/03/2021
Translated review
4
/5
★★★★☆
Satisfied with the service
Acquirente Verificato
purchased on 01/03/2021
Translated review
5
/5
★★★★★
Quick and efficient. Excellent experience with this store.
Verified Buyer
purchased on 02/03/2021
2
/5
★★☆☆☆
Delivery time much longer than advertised, even though I paid extra. No reply by e-mail when I tried to cancel my order seeing that it was taking so long.
Acheteur Vérifié
purchased on 28/03/2021
Translated review
Answer from 1001hobbies
Hello Mr Haffar, Thank you for your comment. We are sorry, but after checking, we did not receive your e-mail. We regret this situation, and apologize for the delay in processing your product.
Sincerely, 1001hobbies Customer Service
Sincerely, 1001hobbies Customer Service
5
/5
★★★★★
Wide range of products
Acheteur Vérifié
purchased on 09/03/2021
Translated review
5
/5
★★★★★
Management of the order and delivery in due time and form. Everything went well.
Comprador Verificado
purchased on 26/03/2021
Translated review
5
/5
★★★★★
Shipped quickly.
Verified Buyer
purchased on 24/03/2021
3
/5
★★★☆☆
Good value for money. Pity that unavailable products are displayed in search results. Order was over 1 1/2 weeks in transit, which I really find too long, tried to contact, no options except email (which was not responded to) and do not hide behind "that's because corona" because my order via another puzzle website, which was also delivered by postnl.nl did arrive after 1 day ... So moderately enthusiastic...
Geverifieerde Koper
purchased on 30/03/2021
Translated review
5
/5
★★★★★
Fast and careful delivery. Game is in perfect condition
Acheteur Vérifié
purchased on 21/03/2021
Translated review
5
/5
★★★★★
All very well.
Comprador Verificado
purchased on 19/03/2021
Translated review
4
/5
★★★★☆
Everything is fine. No problems.
Comprador Verificado
purchased on 17/03/2021
Translated review
4
/5
★★★★☆
Not bad
Verifizierter Käufer
purchased on 02/03/2021
Translated review
5
/5
★★★★★
It is great that my order arrived on time. I am very pleased with your information and interest.
Verified Buyer
purchased on 12/03/2021
1
/5
★☆☆☆☆
My review so Okay you ask for it Tis the third time I've ordered something Tis the third time it says the item is in stock Tis the third time that item was not in stock And so I had to wait nicely Till the supplier delivered it to you And then sent it on to me So kind regards
Geverifieerde Koper
purchased on 06/03/2021
Translated review
Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Delivery taking longer than expected
Geverifieerde Koper
purchased on 21/03/2021
Translated review
5
/5
★★★★★
Always perfect
Acheteur Vérifié
purchased on 30/03/2021
Translated review