/5
★★★★☆
based on 36985 reviews published
★★★★☆
based on 36985 reviews published
Latest customer reviews
4
/5
★★★★☆
My order came a view Davy's after i... My order came a view Davy's after i ordered. Its a good company. The only comment i have is that the mail telling me that my order was underway was in french. It would be better if it is in english because most people know english better then french.
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mr. Van Der Plas, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Good service good service
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mr. Standen, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
3
/5
★★★☆☆
Slow and cumbersome fulfillment The attraction is the huge range of products. They are not discounted and I have never been asked for a Paypal fee before. Two items shown as in stock turned out not to be, this was irritating and delayed processing of my order. You are not told the supplier is in France which will obviously impact delivery time and cost. All in all three weeks to deliver. Only useful if you cannot find the products elsewhere.
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mr. Riley, Thank you for your feedback. We apologize for the incident. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Considering this company is in France...Excellent Service Considering this company is in France the service was excellent and delivery very quick. They messaged me regularly updating me with how my order was progressing. It took less time for my order to travel from France to the UK than from Heathrow to Warrington. Will use this company again.
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mr. Thomas, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Swift delivery Swift delivery. Excellent information about the package's dispatch and delivery Perfect present
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mrs. Swainsbury, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Shopping experience was a delight Shopping experience was a delight. Easy to use web page. Most of the items I required were in stock. I was a bit worried about ordering from abroad but did not encounter any problems. I was kept informed by e-mail about every step in the delivery process and my package arrived very promptly. Well impressed. Will definitely order again.
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mr. Anstey, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Fast delivery Fast delivery
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mr. Pal, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
3
/5
★★★☆☆
At the moment I ordered two times and both came within relative short time after the orders were placed. In the past there were a few minor difficulties but they were rectified. I'm confident enough to know that if I were to place a new order, that the company will send it in a short amount of time. The only thing I find a bit dissapointing about the shop, is their price range for model kits. I mean the prices never stay the same. For example, when I buy a model kit at a price of € 24.99 9without shipping costs, the next week this price is suddenly € 37,99, for the same model kit. So prices never stay exactly as they are. If a model kit is on sale, then it's understandable. But if they have a certain positive inventory, they should keep the prices the same. Weither it's € 37,99 or less.
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mr. Visser, Thank you for your feedback. Our prices depend on the law of supply and demand of our suppliers. Our service often updates the product data sheet. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Excellent service Excellent service, prompt turnaround. Great communication. Faultless purchase, thank you.
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mrs. Dowling, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
1
/5
★☆☆☆☆
Despite having received a confirmation... Despite having received a confirmation that my item was delivered, I still have not received my item. I've reached out via email and am awaiting a response.
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
5
/5
★★★★★
Models arrived as ordered / notified Models arrived as ordered / notified no VAT / Duty. Keep up the good work!
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mr. Riley, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
4
/5
★★★★☆
Shipment was pretty quick (Within a... Shipment was pretty quick (Within a week), but all emails were in French. Hard to understand being Dutch, yet doable. Recommend to do this in English. Packing was solid.
Acheteur Vérifié
purchased on 01/02/2021
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Answer from 1001hobbies
Dear Mr. Raaphorst, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
1
/5
★☆☆☆☆
I place an order I pay and after a few days they tell me it is no longer available. They don't refund me but pretend to give me a shopping voucher that I honestly don't need. I try to use the voucher to not lose the money but it doesn't work. I ask customer service for explanation with several emails but no response. Very cleverly they stole my money. Avoid writing me now that I will be contacted by customer service with an automated message because no one believes it.
Acquirente Verificato
purchased on 31/01/2021
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5
/5
★★★★★
Great experience Great experience
Verified Buyer
purchased on 30/01/2021
Answer from 1001hobbies
Dear Mr. Grothe, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Great experience Great experience
Acheteur Vérifié
purchased on 30/01/2021
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Answer from 1001hobbies
Dear Mr. Grothe, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Great experience
Verified Buyer
purchased on 30/01/2021
1
/5
★☆☆☆☆
Order placed on 04122020...and still nothing received... And no news!!! Initial order misplaced during delivery. The store sent me the order again on 2412.... After several reminders I'm told it will be shipped the week of 2701.... And silence... Nothing. Doubts about tracking.... My son has been waiting 2 months for his Christmas present.
Acheteur Vérifié
purchased on 29/01/2021
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1
/5
★☆☆☆☆
Six weeks and waiting... Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
Acheteur Vérifié
purchased on 28/01/2021
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Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
1
/5
★☆☆☆☆
Six weeks and waiting... Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
Verified Buyer
purchased on 28/01/2021
Answer from 1001hobbies
Dear Sir, Thank you for your feedback. We deplore this situation. We inform you that our customer service will contact you as soon as possible. cordially, customer care 1001hobbies.
4
/5
★★★★☆
Great product the shipping could be better.
Acquirente Verificato
purchased on 28/01/2021
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1
/5
★☆☆☆☆
I placed an order for a Christmas present for our son. After one use the product doesn't work anymore. No way to contact 1001 Maquettes even after sending 3 emails to the contact address mentioned on the site. I am very disappointed as there is no way to return the product. After sales service
Acheteur Vérifié
purchased on 28/01/2021
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5
/5
★★★★★
Ordered a model for Christmas - It's nearly February and nothing. The Hermes tracking number says 'awaiting dispatch' and the 1001 website says 'on its way'. Have twice tried to cancel the order but nothing so have raised a disputed transaction with my Bank - regretting getting sucked in by their low price and should have realised when the payment went to an overseas company. I would advise extreme caution dealing with this company.
Verified Buyer
purchased on 28/01/2021
1
/5
★☆☆☆☆
They have taken two weeks to prepare two items they had in stock. They ship a day later than the estimated delivery date they gave me when I selected the freight rate.
Comprador Verificado
purchased on 27/01/2021
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5
/5
★★★★★
Great products!
Acheteur Vérifié
purchased on 27/01/2021
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3
/5
★★★☆☆
Disappointed by the product, which was a birthday present! Two pieces of the puzzle ordered are damaged the paper covering the pieces is
Acheteur Vérifié
purchased on 27/01/2021
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5
/5
★★★★★
Great communication throughout the... Great communication throughout the processing of the order. Fair prices. Highly recommended.
Acheteur Vérifié
purchased on 26/01/2021
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Answer from 1001hobbies
Dear Mr. Madsen, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Great communication throughout the… Great communication throughout the processing of the order. Fair prices. Highly recommended.
Verified Buyer
purchased on 26/01/2021
Answer from 1001hobbies
Dear Mr. Madsen, Thank you for your feedback. We apologize for this inconvenience. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you on our website 1001 hobbies
5
/5
★★★★★
Great communication throughout the processing of the order. Fair prices. Highly recommended.
Verified Buyer
purchased on 26/01/2021
5
/5
★★★★★
Excellent service and description
Verified Buyer
purchased on 25/01/2021
4
/5
★★★★☆
For a first experience, it's easy to build the model. I recommend
Acheteur Vérifié
purchased on 25/01/2021
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