Reviews 1001hobbies

Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don�t care about their customers. Avoid them at all costs.

Great customer service. Ordered from the US during the Christmas holidays. Decals arrived in very durable packaging to prevent damage. Email response was prompt and positive. If you are ordering from the US you will not be disappointed. I will certainly order from them again.

Accidentally created an order tried calling no response on either USA number. Sent an email got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure sounds great. Except that I got a notification from the delivery company saying that my package is still arriving and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW their website changed the price from $20 on like 4 payment screens to $140 on the very last payment screen for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least it doesn't feel like their customer service works very hard to make things right.

Fast delivery, good price on items, all together a great shopping experience, will use again in future. Recommend.

Shop somewhere else, they’re terrible. Horrible customer service. I paid for an order with expedited shipping for items they had listed as in stock. After two weeks of no order updates or delivery, I sent an email. They told me that the in-stock items I paid for had to be ordered from elsewhere and would be arriving in another week or so. I asked for a refund for the expedited shipping. I had to contact them again for them to notify me that my package had been shipped. Still no refund for shipping difference. This company sucks. Customer service is atrocious. They don’t care about their customers. Avoid them at all costs.

Great customer service Great customer service. Ordered from the US during the Christmas holidays. Decals arrived in very durable packaging to prevent damage. Email response was prompt and positive. If you are ordering from the US, you will not be disappointed. I will certainly order from them again.

Accidentally created an order Accidentally created an order, tried calling, no response on either USA number. Sent an email, got a very professional reply saying that they would cancel the order and I would get a refund within 14 days. Sure, sounds great. Except that I got a notification from the delivery company saying that my package is still arriving, and 1001 Model Kits has not responded since regarding the package or refund status. The package is now waiting at the delivery company's office and I have yet to hear back from them. BTW, their website changed the price from $20 on like 4 payment screens, to $140 on the very last payment screen, for a $14 item (that weighs about 1oz). (it seriously says $125 charged for shipping on the email I received). I'm assuming it's a software bug and they dont intentionally swindle people... but the fact that they shipped my item, despite telling me they would cancel my order within 24 hours of placing the order makes me think that they're running a scam. At the very least, it doesn't feel like their customer service works very hard to make things right.

Very good service thank you again

Delivery time sometimes a bit long because product not really in stock

Good transaction and fast delivery. Satisfied with order.

But I'm a bit puzzled by the additional fees charged when paying with PayP

As usual good service. this time a little slower but still good communication.

Fast delivery and product as described

Order placed on 2301 it is now 3001 and still being processed!!!! When will it be delivered? Apparently I'm not the only one!

Rapidly understandable in terms of control

Order the 19122019 received the order on 24012020 disappointed for the delivery after 1 month more i had to phone several times very disappointed not normal to wait so long

The model is very good but it lacks the walls of the angar otherwise it would be very empty.

Always very good and very good quality and fast super prati

Fast and good packaging this time

Parcel received today in good condition. nickel !!!! I'll be back!

Very good service and responsiveness to questions. Very large selection and reasonable prices including shipping. Site to be reviewed

Piece much too small to handle. Breaks easily. Result after 3 days... to the recyc

To improve the waiting time for L arrival of orders for the rest ok.

Without reproach!

Great item and fast shipping

Very satisfied

Delivery on time and well packaged. Impeccable

Serious efficiency

The amount of the order was debited on 2001, whereas as of today, 2801, it is still being processed with no scheduled delivery date. It's not very commercial to deduct the total amount of the order when it hasn't yet been fully processed and delivered.

Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it�s probably best sticking to eBay/Amazon.. Lol! Ok So it�s my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for �5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time how about u send me my original order first.

Not only did you make a mistake in sending me the stickers but after I sent them to you immediately I still have not received a refund albeit a small amount and it has already been 20 days with various excuses. I will definitely not do business with you again.

Waiting for my second order, satisfied with the first.

Never any problems!!! and fast delivery (I'm in the Paris area).

Clear except for your efficiency .Merc

Too expensive.... much too expensive In comparison with other French sites I find the motorcycle models even ref 40€ More expensive at 1001 hobbis example on the Yama

Nothing to report everything is ok

No Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it's probably best sticking to eBay/Amazon.. Lol! Ok So it's my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.

Order fulfilled as expected with the requested scale model kits supplied even though the wait on the delivery was a bit long Payment method by Credit Card was a nice option as other web stores dealt with do not have this

Very happy with my puzzle and delivery was quick.

No Shame! Oh dear..beginning to regret my order after reading site reviews. Ordered 6 days ago and no update on order status still showing processing? Sadly For a quick and reliable service it’s probably best sticking to eBay/Amazon.. Lol! Ok So it’s my fault. I should have known. No change here..still regretting ordering from these people. BF United Kingdom These people have no shame! Sending offers for £5 off my next order Lol! What makes you clowns think I would be foolish enough to order another thing from you! My original order was placed on the 21st Jan.. One thing at a time, how about u send me my original order first.