/5
★★★★☆
based on 36985 reviews published
★★★★☆
based on 36985 reviews published
Latest customer reviews
5
/5
★★★★★
Very good online store: adequate prices great variety of products clear and functional site timely and fast shipping.
Acquirente Verificato
purchased on 05/01/2021
Translated review
4
/5
★★★★☆
Might be good if you explain which… Might be good if you explain which country you are actually operating and sourcing from. It isn't too clear from the site.
Verified Buyer
purchased on 05/01/2021
Answer from 1001hobbies
Dear Mr Pollard, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
1
/5
★☆☆☆☆
Very disappointed in product Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.
Verified Buyer
purchased on 05/01/2021
Answer from 1001hobbies
Madam, Sir, Thank you for your feedback. We would like to point out that due to the Covid-19, Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable deadlines. We make a point of sending an email to accelerate the taking in charge of the parcel. We ask for a little patience. Moreover, if you do not like the model you received, you can return it to us. We apologize for the delay. Happy new year 2021. Customer Care 1001hobbies
5
/5
★★★★★
The kit arrived safe and intact The kit arrived safe and intact. It was properly packed for long-distance travel this shows me the importance 1001 Hobbies puts into their products.
Verified Buyer
purchased on 05/01/2021
Answer from 1001hobbies
Dear Mr weiler, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
5
/5
★★★★★
Good price fast shipping good price fast shipping
Verified Buyer
purchased on 05/01/2021
Answer from 1001hobbies
Dear Mr Mouton , Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
1
/5
★☆☆☆☆
Dear Sir or Madam I placed an order with you on 13.12. because the situation was presented in such a way that the desired products were immediately available (= in stock). On 14.12. I received a confirmation of this order. It was not until 23.12. that I was informed that delivery would be delayed because 2 of the 3 products were not in stock and could not be ordered. There is no contact address on the homepage. At the same time, the possibility of telephone advice is advertised. Nobody can be reached via the number, which is also almost impossible to find. I would like to cancel the entire order but I can't reach anyone. I have never experienced so little customer service. As I paid with Paypal, this will be the next step. I will wait another day to see if there is a response this way. A. Büttner It has now been six days and still no money has been refunded!!!
Verifizierter Käufer
purchased on 05/01/2021
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1
/5
★☆☆☆☆
Still waiting for a delivery promised 23 Dec Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer, cant get an email to send. Didn't realise that I was dealing with a company in France!!
Verified Buyer
purchased on 05/01/2021
Answer from 1001hobbies
Madam Morey Thank you for your feedback. We would like to inform you that your parcel was flashed by our depot and delivered to Hermès on 23/12/2020 16:33:52. Unfortunately, due to the Covid-19, the Brexit, and the increases in parcels, this carrier has a lot of trouble keeping reasonable delays. We make a point of sending an email to accelerate the taking in charge of the parcel. We apologize for this delay. Happy new year 2021. Customer care 1001hobbies.
1
/5
★☆☆☆☆
Very disappointed in product. Thought I was getting a larger airplane. The airplane I got was about 1 1/2 Inches big. Shipping was very long. Did not know this company was in Europe or I would not have bought it.
Verified Buyer
purchased on 05/01/2021
5
/5
★★★★★
Still waiting for a delivery promised for 23rd Dec. All paid for! Now cant get in touch with anyone. Phone doesn't answer cant get an email to send. Didn't realise that I was dealing with a company in France!!
Verified Buyer
purchased on 05/01/2021
5
/5
★★★★★
Good price fast shipping
Verified Buyer
purchased on 05/01/2021
1
/5
★☆☆☆☆
Might be good if you explain which country you are actually operating and sourcing from. It isn't too clear from the site.
Verified Buyer
purchased on 05/01/2021
3
/5
★★★☆☆
The kit arrived safe and intact. It was properly packed for long-distance travel this shows me the importance 1001 Hobbies puts into their products.
Verified Buyer
purchased on 05/01/2021
4
/5
★★★★☆
Happy with the product but delivery was late and came post Christmas, Brexit border issues I���d imagine but still frustrati
Verified Buyer
purchased on 05/01/2021
2
/5
★★☆☆☆
I ordered a model on the 21st of December. It still hasn't been delivered. The tracking system says they haven't received yet. Message the company 1001 model kits and they haven't reply either ...
Verified Buyer
purchased on 05/01/2021
5
/5
★★★★★
Very good service Very good service! Of course shipping to the U.S. is expensive, but they have things I can only find there. I will continue to buy from them.
Acheteur Vérifié
purchased on 04/01/2021
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Answer from 1001hobbies
Dear Mrs Boehnlein, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
5
/5
★★★★★
Delivery on time Model conforms to my order
Acheteur Vérifié
purchased on 04/01/2021
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5
/5
★★★★★
Beautiful make-up
Acheteur Vérifié
purchased on 04/01/2021
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1
/5
★☆☆☆☆
Inconsistent customer service following the loss of my parcel ordered on December 12. Terse emails with no explanation of how to replace the order or even refund it. No contact number. Today is 040121I have no news of my €70 which has gone up in smoke. The children are still waiting for their presents.
Acheteur Vérifié
purchased on 04/01/2021
Translated review
1
/5
★☆☆☆☆
Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it's actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.
Acheteur Vérifié
purchased on 04/01/2021
Translated review
1
/5
★☆☆☆☆
I placed an order on December 15 for paints and a paint-tool kit. To date, on January 4, my order has still not been dispatched. They justified this by saying that the kit in question was no longer in stock, even though it was available when I placed my order. What's more, I paid for a more expensive Colissimo delivery, only to receive nothing. So I cancelled my order and am waiting for a refund. Regarding the models, I find it shameful that, given the price of some of them (Titanic 03719 model at over 400 euros), neither paint nor tools are supplied. What's more, the prices on the site are unjustified. The same Titanic model at 340 euros on Amazon with delivery.
Acheteur Vérifié
purchased on 04/01/2021
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5
/5
★★★★★
Perfect from start to finish. Sea
Acheteur Vérifié
purchased on 04/01/2021
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4
/5
★★★★☆
Satisfied with my choice.
Acheteur Vérifié
purchased on 04/01/2021
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3
/5
★★★☆☆
I can confirm the long delivery time already described in the other reviews. Unfortunately, the box of the model I ordered was damaged at the corners (torn and dented) although it was properly packed. It must therefore have been sent off with defects. As a gift, this was quite unattractive. Fortunately, the model itself is fine. For the price and a handling fee of almost 10! euros, I expect the goods to be in perfect condition.
Verifizierter Käufer
purchased on 04/01/2021
Translated review
5
/5
★★★★★
Very good service Very good service! Of course shipping to the U.S. is expensive, but they have things I can only find there. I will continue to buy from them.
Verified Buyer
purchased on 04/01/2021
Answer from 1001hobbies
Dear Mrs Boehnlein, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
1
/5
★☆☆☆☆
Not a US company First of all you passed yourselves as a US based company. My items have yet to arrive since it’s actually coming from France. When you first updated the shipping, you said it would arrive day after Xmas.
Verified Buyer
purchased on 04/01/2021
5
/5
★★★★★
Very good service! Of course shipping to the U.S. is expensive but they have things I can only find there. I will continue to buy from them.
Verified Buyer
purchased on 04/01/2021
1
/5
★☆☆☆☆
First of all you passed yourselves as a US based company. My items have yet to arrive since it�s actually coming from France. When you first updated the shipping you said it would arrive day after Xmas.
Verified Buyer
purchased on 04/01/2021
5
/5
★★★★★
Great Item and arrived in perfect time. Will use again
Verified Buyer
purchased on 04/01/2021
5
/5
★★★★★
Great Service, thank you 1001 Modelkits team
Verified Buyer
purchased on 04/01/2021
2
/5
★★☆☆☆
I have not received any confirmation of my order and have no contact details to be able to track my order or contact anyone
Verified Buyer
purchased on 04/01/2021