/5
★★★★☆
based on 36982 reviews published
★★★★☆
based on 36982 reviews published
Latest customer reviews
5
/5
★★★★★
Great product range and quickly delivered.
Verified Buyer
purchased on 29/12/2020
2
/5
★★☆☆☆
Order placed on 1312. On the 14th they send an email ""your order is ready"" On the 17th they send the same email (but one item is still missing) on the 22nd ""your order will be shipped shortly"" on the 23rd ""it has been shipped"" as of today 2912 the tracking code does not show up in the database. I prefer less information but correct and true.
Acquirente Verificato
purchased on 29/12/2020
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4
/5
★★★★☆
Extensive and explanatory site although shipping costs are not very detailed. Perfect and durable packaging taken care of even in details. Competitive prices and variety in models. I am very satisfied
Acquirente Verificato
purchased on 29/12/2020
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3
/5
★★★☆☆
I paid roughly $50 for a model plane and another $45 to have it expedited shipping to arrive between December 21 - December 24th before Christmas. Also included in the $45 shipping was a tracking number. Unfortunately the tracking company was only in French so so couldn�t understand it. It is December 29th and I still haven�t received the model. My uncle also Ordered the same model and he is experiencing the same thing. All it says on your website is December 21st your package arrived in your country. Nothing else. I am so disappointed. This Was the model planes my uncle and father flew in Vietnam and I was so excited to get it for him. I don�t even know if it�s still coming or if I lost my money. I choose your company because of all the good reviews.
Verified Buyer
purchased on 29/12/2020
1
/5
★☆☆☆☆
I have been waiting for an order--paid in advance of course--since October 15 when I ordered and paid for it. It has NEVER arrived and it seems impossible to contact the store either by email or using the various forms here on the site. I receive no response whatsoever. Very unsatisfactory.
Acquirente Verificato
purchased on 29/12/2020
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5
/5
★★★★★
Everything OK except for long delivery time
Verifizierter Käufer
purchased on 29/12/2020
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4
/5
★★★★☆
So far everything is great. But the delivery time is already very long.
Verifizierter Käufer
purchased on 29/12/2020
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5
/5
★★★★★
Got what i wanted without any issues,delivery fine even though during festive season
Verified Buyer
purchased on 29/12/2020
1
/5
★☆☆☆☆
I haven���t even received it yet and I���m being asked to write a review! Ordered some Jaws notepads weeks ago as an Xmas present and still not turned up. Have since read really bad reviews - wish I���d se
Verified Buyer
purchased on 29/12/2020
1
/5
★☆☆☆☆
I still have not received my order. I have no idea where it is or anything.
Verified Buyer
purchased on 29/12/2020
1
/5
★☆☆☆☆
Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I known this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.
Acheteur Vérifié
purchased on 28/12/2020
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Answer from 1001hobbies
Hello, We regret your comment, but you sent your first email on 22 Dec. 21:33, but that day your order was in preparation and we couldn't stop your order because it was ready to be shipped. We regret this lack of information and apologise. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I have not yet received my package... I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.
Acheteur Vérifié
purchased on 28/12/2020
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Answer from 1001hobbies
Mr. Kozarovitsky Thank you for your feedback. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
2
/5
★★☆☆☆
Still haven't received package Not your fault. USPS still hasn't delivered my package. It's been almost an entire month since I ordered it and it was supposed to be delivered on December 18th.
Acheteur Vérifié
purchased on 28/12/2020
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Answer from 1001hobbies
Mr. Kozarovitsky Thank you for your comment. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
1
/5
★☆☆☆☆
Ordered on 4/12/20 still has not... Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!!
Acheteur Vérifié
purchased on 28/12/2020
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Answer from 1001hobbies
Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies
5
/5
★★★★★
Item purchased was just as shown... Item purchased was just as shown online, arrived on time.
Acheteur Vérifié
purchased on 28/12/2020
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Answer from 1001hobbies
Dear Mr Burkett, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
4
/5
★★★★☆
The delivered product was ok as described. The timing was not very fast but it is still related to the delivery time during the Christmas period this year (2020). So no problem at all. I don't give 5 stars because I had paid an extra 25€ to have a Gift Package with Message. However, not found the message inside the package and also the box was wrapped very roughly. Which forced me to redo the package from scratch.
Acquirente Verificato
purchased on 28/12/2020
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5
/5
★★★★★
Item as per description shipment on time seller recommended
Acquirente Verificato
purchased on 28/12/2020
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1
/5
★☆☆☆☆
I placed an order for a Christmas gift that the site gave me was available with delivery by December 21. The day after payment came an email notifying me that the package was ready for shipment. After 7 days from the purchase i.e. when the product was supposed to be almost on the delivery date I was sent an email informing me that a supplier did not have a piece available to complete my order (nb: I ordered a mug the product is either in stock or it is not) and that they could not tell me when they would be able to ship my purchase. I called the customer number in imbufalance where the line would strangely drop after exactly 2 minutes of waiting. After several attempts and a threatening email, I managed to speak with a French operator who told me that the order would be delivered on the 22nd. In the meantime, they replied to the email without giving me any indication of supposed delivery time but simply asking if I wanted to cancel the order. Since by phone I was guaranteed a package for the 22nd I did not cancel. To date still no package has arrived and I am being asked for an evaluation. Very serious mistake! Here's to never again!
Acquirente Verificato
purchased on 28/12/2020
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5
/5
★★★★★
Rather than making an assessment ......Vi remind you that to date I have not yet received fulfillment of order 237574 placed a month ago that was needed for Christmas ????
Acquirente Verificato
purchased on 28/12/2020
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4
/5
★★★★☆
Great assortment still slightly more expensive than other online stores but excellent quality of the material offered.
Acquirente Verificato
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Delivery too long order December 15 still nothing received
Acheteur Vérifié
purchased on 28/12/2020
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5
/5
★★★★★
Despite a delay in delivery, the parcel arrived before Christmas. Confor backpack
Acheteur Vérifié
purchased on 28/12/2020
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3
/5
★★★☆☆
Order placed on December 8 and still nothing to arrive on December 28!!!! So he missed a gift under the tree. 🙁 Let's hope it arrives before this
Acheteur Vérifié
purchased on 28/12/2020
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5
/5
★★★★★
Perfect transaction
Acheteur Vérifié
purchased on 28/12/2020
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5
/5
★★★★★
Very nice product fast delivery
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Order placed on December 2, everything available on the site. Shipped only on December 14 because of a supplier problem. Since order in the nature we are December 28. Too bad for Christmas! And 1001 hobbies launched an investigation after the deliveryman. 26 days and nothing. No thanks or rec
Acheteur Vérifié
purchased on 28/12/2020
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5
/5
★★★★★
Wide range of products. On-time delivery
Acheteur Vérifié
purchased on 28/12/2020
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4
/5
★★★★☆
Perfect model Delivery time very lo
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Order preparation time too long. Order placed 061220 received 24
Acheteur Vérifié
purchased on 28/12/2020
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5
/5
★★★★★
Ideal transaction fast delivery
Acheteur Vérifié
purchased on 28/12/2020
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