/5
★★★★☆
based on 36982 reviews published
★★★★☆
based on 36982 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Order Shipping/Delivery time too long to the US I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas, I inquired as to the status of the order. I got, ""Thank you for your patience"", but no other information except my order is in process. It was obviously not coming in by Christmas, so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were, again, Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France, I would not have ordered it. And, I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies, my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.
Verified Buyer
purchased on 28/12/2020
Answer from 1001hobbies
Hello, We regret your comment, but you sent your first email on 22 Dec. 21:33, but that day your order was in preparation and we couldn't stop your order because it was ready to be shipped. We regret this lack of information and apologise. Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
I have not yet received my package… I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.
Verified Buyer
purchased on 28/12/2020
Answer from 1001hobbies
Mr. Kozarovitsky Thank you for your feedback. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
2
/5
★★☆☆☆
Still haven't received package Not your fault. USPS still hasn't delivered my package. It's been almost an entire month since I ordered it and it was supposed to be delivered on December 18th.
Verified Buyer
purchased on 28/12/2020
Answer from 1001hobbies
Mr. Kozarovitsky Thank you for your comment. We would like to inform you that we have launched a survey with the carrier. Merry Christmas Customer service 1001hobbies
1
/5
★☆☆☆☆
Ordered on 4/12/20 still has not… Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst , if not the worst courier companies in the world - China is better!!
Verified Buyer
purchased on 28/12/2020
Answer from 1001hobbies
Mr. Chatterton, We would like to inform you that we have forwarded your comment to the carrier, who confirms that they wish to deliver to you as soon as possible. See you soon on our website 1001hobbies
5
/5
★★★★★
Item purchased was just as shown… Item purchased was just as shown online, arrived on time.
Verified Buyer
purchased on 28/12/2020
Answer from 1001hobbies
Dear Mr Burkett, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
4
/5
★★★★☆
Not your fault. USPS still hasn't delivered my package. It's been almost an entire month since I ordered it and it was supposed to be delivered on December 18th.
Verified Buyer
purchased on 28/12/2020
1
/5
★☆☆☆☆
Ordered on 4/12/20 still has not appeared when other orders from the continent have arrived - Hermes are one of the worst if not the worst courier companies in the world - China is better!!
Verified Buyer
purchased on 28/12/2020
1
/5
★☆☆☆☆
I placed an order in late November for a Christmas present. I received no updates as to my order status. About a week and a half out from Christmas I inquired as to the status of the order. I got ""Thank you for your patience"" but no other information except my order is in process. It was obviously not coming in by Christmas so I ordered something else from someone else. I sent 3 requests to cancel my order since it was still in ""process"" and hadn't shipped yet. The communications I received were again Thank you for your patience with NO acknowledgment of any of my cancellation requests! We are in the states and had I know this was coming from France I would not have ordered it. And I will never order from 1001 Hobbies again. The travel/ship time is too long and the order progress communication is non-existent. After ignoring all my requests to cancel and not wanting to refund any monies my order came in Dec 29. I did receive some communications as to the delivery on Dec 27. Do not order form 1001 Hobbies from the US unless you have a 2-3 month delivery window.
Verified Buyer
purchased on 28/12/2020
5
/5
★★★★★
Item purchased was just as shown online arrived on time.
Verified Buyer
purchased on 28/12/2020
4
/5
★★★★☆
I have not yet received my package ordered on December 5th. It is now December 28th. I cannot get ahold of anybody in customer service. The phone number in Boston just rings and rings.
Verified Buyer
purchased on 28/12/2020
5
/5
★★★★★
Super service
Verifizierter Käufer
purchased on 28/12/2020
Translated review
5
/5
★★★★★
Fine no comment
Geverifieerde Koper
purchased on 28/12/2020
Translated review
2
/5
★★☆☆☆
Far too long delivery time It said 5 days and we had to wait a month Christmas gift was just in time The article was available if you do not have the article and can not ensure that it can be sent on time then you better not put it on your site
Geverifieerde Koper
purchased on 28/12/2020
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5
/5
★★★★★
Great service Fast delivery
Geverifieerde Koper
purchased on 28/12/2020
Translated review
5
/5
★★★★★
Satisfied with the time of deliverya packing more than perfect taken by the care of all the teamuntil now I am not disappointed with their service always in time of deadline never exceededI advise you highly this site for me it is the best.
Acheteur Vérifié
purchased on 28/12/2020
Translated review
1
/5
★☆☆☆☆
Hello I must not be on the same site as the one in the comments I'm waiting for my order since December 15 it was for a gift impossible to reach them on the phone forced to go via Messenger but again an automatic message but nobody bothered to answer I'm really angry I can imagine the overload but the customer is warned both on the site and via the
Acheteur Vérifié
purchased on 28/12/2020
Translated review
5
/5
★★★★★
SERIOUS FAST ....EN DONE VERY PRO...!!!!
Acheteur Vérifié
purchased on 28/12/2020
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4
/5
★★★★☆
Excellent value for money
Comprador Verificado
purchased on 28/12/2020
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5
/5
★★★★★
Product quality and delivery times
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Not at all satisfied Backhoe received broken I expect a refund considering the price It's h
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
I placed an order but the product turned out to be faulty. I then asked to send it back for a refund. To this day, the parcel I sent back is still defective and I still haven't seen the color of my money. This has been going on for weeks. In short, the after-sales service is catastrophic.
Acheteur Vérifié
purchased on 28/12/2020
Translated review
5
/5
★★★★★
Even though I was a bit scared, I received the model packed in time for Christmas. My partner is very happy with his c
Acheteur Vérifié
purchased on 28/12/2020
Translated review
1
/5
★☆☆☆☆
Invoice no.: CH241675 order no. 5QSTZDVPS ordered on 12-12-2020 : Since no news !!! ( no news good news ? ) In addition you ask me to evaluate you. Jean-Pierre BOO
Acheteur Vérifié
purchased on 28/12/2020
Translated review
4
/5
★★★★☆
A slight delay in delivery due to the website address format not being compatible with chronopost's address format.
Acheteur Vérifié
purchased on 28/12/2020
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5
/5
★★★★★
Very fast delivery compliant product excellent value for money
Acheteur Vérifié
purchased on 28/12/2020
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1
/5
★☆☆☆☆
Goods not yet arrived (today 27.12.20) Re.v. 09.12.20 (over 18 days). Parcel arrived on 28.12. with wrong goods!!!
Verifizierter Käufer
purchased on 27/12/2020
Translated review
3
/5
★★★☆☆
I only put 3 stars because I placed an order on December 10 all the models in stock I received my order after Christmas so I paid shipping costs to receive quickly but the preparation was so long that we g
Acheteur Vérifié
purchased on 27/12/2020
Translated review
2
/5
★★☆☆☆
Supposedly, it was to be delivered on December 24 if ordered before the 17th, so the package was indicated as being ready on the 23rd, 6 days later, and I haven't heard anything since. In short, I placed 1 order with 1001 hobbies and this will probably be the last.
Acheteur Vérifié
purchased on 27/12/2020
Translated review
4
/5
★★★★☆
A little long to receive the order
Acheteur Vérifié
purchased on 27/12/2020
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2
/5
★★☆☆☆
I made 2 orders and both times the deliveries were long.
Acheteur Vérifié
purchased on 27/12/2020
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