/5
★★★★☆
based on 36981 reviews published
★★★★☆
based on 36981 reviews published
Latest customer reviews
4
/5
★★★★☆
Excellent products high level of detail
Acquirente Verificato
purchased on 24/12/2020
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2
/5
★★☆☆☆
On the plus side, the breadth of the catalog means you can find almost everything in your store. Negative points: site ergonomics to be improvedprices too highlook at the competitionyou're too expensiveshipping rates are prohibitiveespecially with the much too long time you take to ship orders (I keep my invoices and delivery times available...).impossible to consult the privacy statement and manage cookiescf Rgpd.Amazon is the big bad wolfbut what is the key to its success...à bon ent
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Received battery that was disassembled or manufacturing defect
Acheteur Vérifié
purchased on 24/12/2020
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5
/5
★★★★★
Super fast and reliable delivery. Impeccable!!!
Acheteur Vérifié
purchased on 24/12/2020
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2
/5
★★☆☆☆
Order supposed to be shipped on 0812... And as of today 2412... Nothing... I'm told that as soon as the package is picked up by the carrier I'll be notified.... But when??! I don't know... I thought I'd receive my parcel for Christmas... Not a chance.
Acheteur Vérifié
purchased on 24/12/2020
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5
/5
★★★★★
I would buy other models and floats to build because my husband loves to do that. have a good holiday and see you soon.
Acheteur Vérifié
purchased on 24/12/2020
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1
/5
★☆☆☆☆
Further to my order of 412 I have just had a message this morning of 2412 informing me that my parcel had just been dispatched. It will be delivered perhaps on 2912??? So thank you 1001 Hobbies because I don't have my Christmas presents !!!!! And yet when I ordered, you told me that my order would be delivered on 912. I am very very disappointed and scandalized by your lack of seriousness and responsiveness. In this story, the most penalized are my children, but it's not your problem, it's mine.
Acheteur Vérifié
purchased on 24/12/2020
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5
/5
★★★★★
Very good...The gift wrapped gift paper delivered in a few days... Nothing to say
Acheteur Vérifié
purchased on 24/12/2020
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5
/5
★★★★★
Many thanks for the high quality of the models.
Acheteur Vérifié
purchased on 24/12/2020
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4
/5
★★★★☆
The company met the delivery time by updating the various stages of shipment
Acquirente Verificato
purchased on 23/12/2020
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4
/5
★★★★☆
The first purchase all finethe second shipment came to me these days and we will see.Thank you and happy holidays
Acquirente Verificato
purchased on 23/12/2020
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4
/5
★★★★☆
Everything was done correctly using website. The only complaints if you want to call them that is that the phone support was only in English (and so to avoid mistakes I did it myself using the site) and secondly the whole COBI catalog was not available (the selection was wide anyway) and some things I was looking for were not there... we will try again maybe later. Best regards
Acquirente Verificato
purchased on 23/12/2020
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5
/5
★★★★★
Communication is hard no question. But after my first experience, all I can say is that they delivered to the T's and dots. Yes I will use 1001 hobbies again
Verified Buyer
purchased on 23/12/2020
5
/5
★★★★★
I particularly liked the intensive support regarding the progress of receipt of payment, dispatch and arrival of the shipment, and the unusual friendliness and courtesy shown. Better than anywhere else! Great praise! God's blessings, good luck, success and keep up the good work, and in Corona times, of course, health above all else. Merry Christmas and a Happy New Year I recommend you to others and will be happy to shop with you again Markus Frieder Wanderer-Pillukat
Verifizierter Käufer
purchased on 23/12/2020
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5
/5
★★★★★
Great service all arrived on time
Verified Buyer
purchased on 23/12/2020
1
/5
★☆☆☆☆
Ordered products and didn���t get a confirmation email just an email taking my payment. Researched website and it came up as a scam site, so sent an email cancelling my order and informing them that payment had been stopped. The next day received endless emails telling me couldn���t cancel my order etc etc. I did however receive delivery of the items however the boxes were damaged and looked like they had been opened and indeed sent out and returned before! All of the models had been removed from their spines and were just rolling around in the packaging. Not impressed and would never use these people again and would advise people to stay away from them. Especially as they are not the cheapest peo
Verified Buyer
purchased on 23/12/2020
3
/5
★★★☆☆
Bad shipping time Bad shipping time , cost of delivery represents specail courier rate , but actual shipping time is longer than air post parcel.
Verified Buyer
purchased on 23/12/2020
Answer from 1001hobbies
Dear Mr Chenne, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
4
/5
★★★★☆
I'm afraid that you choice of couriers… I'm afraid that you choice of couriers has prevented you from getting 5 stars. My experience of them is that they don't communicate very well and fail to deliver on the scheduled date when they do communicate.
Verified Buyer
purchased on 23/12/2020
Answer from 1001hobbies
Geachte heer Mackintosh, Bedankt voor je feedback. We staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn daarom essentieel voor ons en we zijn er erg in geïnteresseerd! Tot ziens op onze website 1001 hobby's
5
/5
★★★★★
Good Service Good Service! Arrived well packaged and fast! Buyer from the UK
Verified Buyer
purchased on 23/12/2020
Answer from 1001hobbies
Dear Mr Chau, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
4
/5
★★★★☆
Bad shipping time cost of delivery represents specail courier rate but actual shipping time is longer than air post parcel.
Verified Buyer
purchased on 23/12/2020
3
/5
★★★☆☆
I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can�t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over �50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it�s now two weeks ago since I reported the issue and I am not confident my money will be refunded.
Verified Buyer
purchased on 23/12/2020
5
/5
★★★★★
Good Service! Arrived well packaged and fast! Buyer from the UK
Verified Buyer
purchased on 23/12/2020
5
/5
★★★★★
I'm afraid that you choice of couriers has prevented you from getting 5 stars. My experience of them is that they don't communicate very well and fail to deliver on the scheduled date when they do communicate.
Verified Buyer
purchased on 23/12/2020
1
/5
★☆☆☆☆
Order not received I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can’t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it’s now two weeks ago since I reported the issue and I am not confident my money will be refunded.
Verified Buyer
purchased on 23/12/2020
Answer from 1001hobbies
Mr. Sury, Thank you for your comments. We insist that customer satisfaction is our priority. Our customer service will contact you as soon as possible. See you soon on our website 1001 hobbies
5
/5
★★★★★
Correct handling! Extremely carefully and securely packed so no damage can occur Top!
Geverifieerde Koper
purchased on 23/12/2020
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4
/5
★★★★☆
On the service I have nothing to say payment online without problems Confirmation mail was well received as well as the shipment The only thing was that the box (article) was a little damaged around the edges it seemed as if it had been squeezed between other boxes If it had been open this would have been a reason for return since this is intended as a gift Greetings Amelie
Geverifieerde Koper
purchased on 23/12/2020
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4
/5
★★★★☆
I bought Umbum cardboard models Beautiful products Delivery took about one week Unfortunately, there was insufficient stock of some models so I could only order one copy while some cardboard wagons I had actually ordered two
Geverifieerde Koper
purchased on 23/12/2020
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1
/5
★☆☆☆☆
I placed an order on 31220 On 41220 the money was already withdrawn from my account Today on 231220 I still have not received my order I have already sent about 4 mails and still get the answer that the package is being sent I do not know how long I have to wait for the Christmas present for my grandson! What I do know is that I will never order anything from 1001hobbies again.
Geverifieerde Koper
purchased on 23/12/2020
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4
/5
★★★★☆
The goods are great. The delivery was also in the green zone.
Verifizierter Käufer
purchased on 23/12/2020
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5
/5
★★★★★
Everything was exemplary. Many thanks to the 1001 team - keep up the good work! Merry Christmas from Bernd Rieg
Verifizierter Käufer
purchased on 23/12/2020
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