Customer reviews of 1001hobbies

very good site and fast shipping

Terrible aftercare service, I placed an order for an expensive model kit that arrived damaged, fair enough shipping is not their fault, however the box had been previously opened and repacked wrong, All three of there contact numbers do not work, sent multiple emails and when I finally got a reply they offered a 10% credit note, which won���t even cover the cost to repair or cover up the damage, since that email to which I replied to they have had no further contact with me nor given me the credit note. Unfortunate as the price was decent, and looking at other reviews I���m n

Hello The ad indicated a SD.KFZ. 25110 Ausf.C (beige and green color) and I received a SD.KFZ 2519 Ausf.C (gray color). I'm disappointed because on the invoice it says 25110. I think the seller lacks seriousness in his ad and could warn me, it's the least polite thing to do.

Colissimo delivery times are far too long

Very well delivered and packaged despite the confine

perfect packaging perfect italeri products

I paid for an express shipment to arrive in 3-4 days and it took 3 weeks and they offered me a refund of the shipping costs once after I requested them and they have neither refunded them nor replied to my request.

Very bad ! I have been waiting for more than a month for a package and they don't tell me anything they just send me automatic messages and nobody takes charge I paid in advance and I don't know if I will receive my order unfortunately.

I have not received the model for more than 1 month since I bought it and there is no telephone number or e-mail address where I can complain.

Today I am very unhappy with the service because it has been more than a month since I ordered some paints and they have not arrived yet. The customer service does not offer me any help, they only say that it has already been sent and they do not answer the phone. I just hope that my order arrives and at least the product is ok. Of course I will not buy from them again.

I liked

I placed an order on May 5. The order was paid for. When I saw that the order did not arrive, I phoned. An English-speaking operator because I found out that the head office is in Paris. I wrote an email asking and they sent me the tracking number of the shipment. The status of the shipment is always the same...and Celeris, who is the carrier, told me that they can't tell me anything. I have sent two more e-mails with no response. Today is June 2nd. And according to an automatic email the order was shipped on May 11th. My opinion is a shame.

This website works with the worst delivery company out there. Before making a purchase through this website check the reviews on the internet about Zeleris which is the delivery company they work with.

Lovely kits well packaged . It was asame that it fell during COVID-19 i will reorder with 1001 in the near future. be safe Mr D Read

Impressed with the quality of this Trumpeter A6M2 kit, first one I���ve had from this manufacturer. Delivery a bit slower than expected but there is a pandem

No complaints very quick delivery and delevered safely will definitely be shopping with 1001 again

Excellent service. Thank you

Terrible experience... the scaletrix came with a french plug (I ordered from a British website, I.e. a .co.uk and had it delivered to an English address so it should���ve come with an English plug). There are no phone numbers that actually work !!! And i have looked all over the internet for contact phone numbers. I had to spend ��25 to return the scaletrix as it���s broken (and I had to buy a french to Uk plug adapter). When I do get a reply to my questions (sent via the website) my question is rarely answered correctly!!! And I am still chasing them up for my refund and also for them to reimburse me for the postage for me to return the broken scaletrix set

Very good as usual.

parcel arrived quickly in very good condition

Good communication and delivery tracking. A small downside for the extra charge for a Pay payment.

Very good products, it's a pity that the model description doesn't give the paint references to order them at the same time.

Nothing to say about the delivery and the quality of the material. Just one detail, I'm a big dummy and I thought the airbrush branch was too big for the compressor outlet...Pfff!!!! In fact, this enlarged spur is an adapter that can be sup

fast and compliant

perfect serious delivery

Ordered a body Ordered a body, wrong one was sent at first but customer support was fantastic, got another one sent and rectified the problem in a reasonable amount of time. Shipping was fast to Canada even with covid 19. Will order again 5*****!

Too many products out of stock

Very satisfied with the models I received. I appreciate the choice and variety of models on the site and the quality of the tracking of the package (especially during the current dif

Hello in this delicate period good job congratulations to all your team

Perfect and compliant

received quickly and in good condition

Good performance

Delivery respected very good product I recommend

They're really clever - they don't reply to e-mails and what's more, they don't answer the phone under the pretext of containment, even today, June 3, despite the deconfinement. I'm PERSISTENT and I'm far from giving up my reminders because it's been LAMENTABLE since the beginning of the year.

Ordered four kits on 13th Maydelivered 3rd June Excellent service.

Ordered a body wrong one was sent at first but customer support was fantastic got another one sent and rectified the problem in a reasonable amount of time. Shipping was fast to Canada even with covid 19. Will order again 5*****!!

Ordered a body Ordered a body, wrong one was sent at first but customer support was fantastic, got another one sent and rectified the problem in a reasonable amount of time. Shipping was fast to Canada even with covid 19. Will order again 5*****!!

Ordered four kits on 13th May,delivered… Ordered four kits on 13th May,delivered 3rd June Excellent service.

I placed an order of almost 200 euros on the 17th of March still has not arrived we are at the 3rd of June I wrote several emails but with answers they vague and I also asked to be refunded but they keep saying that the parcel will arrive.The traking of the French post office keeps saying that the parcel has not even been entrusted pessimi.Now I will move accordingly because after three months it is not possible that nothing has arrived yet

Very bad delivery even considering the epidemic situation. Very bad monitoring of the delivery. The product also is poorly conce pted