/5
★★★★☆
based on 37461 reviews published
★★★★☆
based on 37461 reviews published
Latest customer reviews
5
/5
★★★★★
Everything ok I was delivered everything requested in the order the packaging I would say more than perfect they updated me via email on the status of the order optimally delivery quite fast considering I made the request just before the holiday season very good products. Definitely to be kept in mind for future purchases as well.
Acquirente Verificato
purchased on 07/01/2021
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5
/5
★★★★★
Arrived everything on time and all in order now can start my son(actually he wants help and I am happy about that)to build the model you bought and hopefully he will get into it Massimo
Acquirente Verificato
purchased on 07/01/2021
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2
/5
★★☆☆☆
Parcel not received Stuck in customs because you didn't enclose a facsimile
Acheteur Vérifié
purchased on 07/01/2021
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1
/5
★☆☆☆☆
Misrepresentation of Shipping Speed, Poor Experience Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.
Acheteur Vérifié
purchased on 07/01/2021
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Answer from 1001hobbies
Madam, Sir, Thank you for your feedback. We apologize for this incident and the delay in processing your order. We understand this dissatisfaction but you will understand that due to Covid-19, and increases in parcel volumes, the carrier Delivengo and the local carrier are having great difficulty maintaining reasonable delivery times. We ask for your patience. + kind send you an email to try to make things move forward We apologise for the delay. Happy New Year 2021. CUSTOMER SERVICE 1001HOBBIES
5
/5
★★★★★
Very nice model and very good service. Happy New Year 2
Acheteur Vérifié
purchased on 07/01/2021
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1
/5
★☆☆☆☆
I can't recommend this company at all. I placed an order before Christmas with guaranteed delivery before Christmas. They gave me a Hermes tracking number which showed that it hadn't been collected until the 7th of January. I contacted 1001 Maquettes and Hermes several times up until that date. Hermes confirmed they'd never received a parcel and 1001 Marquettes blamed Hermes for delaying it. I was even told to go check at the port of arrival because it's probably there being held up by customs because of Brexit Christmas etc... Surprise surprise the day after I threaten to chargeback my credit card Hermes receive it. The expected delivery date? 12th of January. I can confirm that it does not take 5 days to get from Dover or Calais to London. Dodgy company lying staff. Will just send it all back and buy it elsewhere. Shame as I spend hundreds of pounds on modelling kit per month.
Acheteur Vérifié
purchased on 07/01/2021
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5
/5
★★★★★
Very good material
Acheteur Vérifié
purchased on 07/01/2021
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5
/5
★★★★★
Complies with my order and was received on time.
Acheteur Vérifié
purchased on 07/01/2021
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5
/5
★★★★★
Took 2 months to get the product Took 2 months to get the product. Product was great once we received it.
Verified Buyer
purchased on 07/01/2021
Answer from 1001hobbies
Dear Mr BREINHOLT, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
5
/5
★★★★★
Compliant product delivered on time
Acheteur Vérifié
purchased on 07/01/2021
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5
/5
★★★★★
Hello Just to tell you that I'm really very satisfied with the way you manage your orders, especially as regards tracking them. In this period of Christmas and pseudo confinement we know that it is not easy and I was constantly informed. Equipment well received and in perfect condition. C
Acheteur Vérifié
purchased on 07/01/2021
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5
/5
★★★★★
Very satisfied with the preparation and dispatch times just a shame the post office redirected my parcel in another direction... but in no way the fault of 1001 maquettes. thank you. i recommend fo
Acheteur Vérifié
purchased on 07/01/2021
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4
/5
★★★★☆
Too bad shipping is so expensive otherwise nothing to say puzzle received in perfect condition
Acheteur Vérifié
purchased on 07/01/2021
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5
/5
★★★★★
No complaints
Acheteur Vérifié
purchased on 07/01/2021
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5
/5
★★★★★
All was OK
Acheteur Vérifié
purchased on 07/01/2021
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1
/5
★☆☆☆☆
Misrepresentation of Shipping Speed, Poor Experience Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link, had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item, which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.
Verified Buyer
purchased on 07/01/2021
Answer from 1001hobbies
Madam, Sir, Thank you for your feedback. We apologize for this incident and the delay in processing your order. We understand this dissatisfaction but you will understand that due to Covid-19, and increases in parcel volumes, the carrier Delivengo and the local carrier are having great difficulty maintaining reasonable delivery times. We ask for your patience. + kind send you an email to try to make things move forward We apologise for the delay. Happy New Year 2021. CUSTOMER SERVICE 1001HOBBIES
5
/5
★★★★★
Estimate delivery date was 12/24/20. Ordered was placed on 12/15/20. A SIGNIFICANT upcharge for more rapid shipping was paid. No communication was given regarding shipping until 12/19/20. Item still has not arrived to destination. Tracking information provided had a dead link had to independently find a tracking service which then showed by 1/7/21 the item was no where close to its final destination. I receive frequent emails from this website about reviewing my order and I haven't even received the item which is incredibly obnoxious. This has been a terrible experience and I will never use this website or service for purchases again. Mistake made and lesson learned.
Verified Buyer
purchased on 07/01/2021
5
/5
★★★★★
Took 2 months to get the product. Product was great once we received it.
Verified Buyer
purchased on 07/01/2021
1
/5
★☆☆☆☆
I have not received the order
Verified Buyer
purchased on 07/01/2021
1
/5
★☆☆☆☆
There is no excuse for the poor delivery time of this companies products - tracking an order does not work nor does contacting this company
Verified Buyer
purchased on 07/01/2021
3
/5
★★★☆☆
I am not happy with what I ordered due to lack of information about measurements and specifications of the products and also I am trying to return the product purchased on your site and I can not return it, I would appreciate if you could contact me to return the product.
Comprador Verificado
purchased on 07/01/2021
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1
/5
★☆☆☆☆
Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.
Acheteur Vérifié
purchased on 06/01/2021
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Answer from 1001hobbies
Mr Batiukov, We regret this incident and your comment. We have not received any cancellation requests, neither by email, phone nor chat. We therefore could not know that you wanted your order cancelled and refunded. Please note that we have just cancelled your order. Happy New Year 2021. Customer service 1001hobbies.
5
/5
★★★★★
Thank you for your excellent service.
Acheteur Vérifié
purchased on 06/01/2021
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5
/5
★★★★★
Top top top top top top
Acheteur Vérifié
purchased on 06/01/2021
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4
/5
★★★★☆
Items are always delivered on time and well protected too
Acheteur Vérifié
purchased on 06/01/2021
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5
/5
★★★★★
Order arrived quickly
Acheteur Vérifié
purchased on 06/01/2021
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1
/5
★☆☆☆☆
Order placed on 19122020 for delivery on the 30th. Cancellation requested on the 28th, even though the article had still not been dispatched and I had found a cheaper and faster alternative from a competitor. E-mail from 28122020 accepting the cancellation and refunding my first monthly payment. On 05012021 I receive an e-mail informing me that my item (supposed to be delivered on 30122020) has been shipped, but should never have been shipped. So I have to go to my local parcel shop to refuse the parcel and wait for it to be returned, just to get my refund for my first payment. This is unacceptable. It's the first and last time I'll be committing a fraud.
Acheteur Vérifié
purchased on 06/01/2021
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5
/5
★★★★★
FAST AND COMPLIANT
Acheteur Vérifié
purchased on 06/01/2021
Translated review
1
/5
★☆☆☆☆
Ordered the Escalation Box Ordered the Escalation Box, Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now, as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.
Verified Buyer
purchased on 06/01/2021
Answer from 1001hobbies
Mr Batiukov, We regret this incident and your comment. We have not received any cancellation requests, neither by email, phone nor chat. We therefore could not know that you wanted your order cancelled and refunded. Please note that we have just cancelled your order. Happy New Year 2021. Customer service 1001hobbies.
5
/5
★★★★★
Ordered the Escalation Box Black Fortress. Weeks had passed and I'm still waiting despite it was mention on the web-site there are 4 items in stock. Now as I see that I've ordered the wrong version of the box I can't find a way to cancel the order and get the refund. Highly dissappointing.
Verified Buyer
purchased on 06/01/2021