Reviews 1001hobbies

VERY GOOD CUSTOMER SERVICE

All correct

My disastrous experience began on July 3, 2019 almost a month ago from this review. I placed a 70€ order with the free shipping offered for purchases over xx € on the website. After having exceeded the deadline that was given in the tracking of the order I contacted them and they told me that if after three weeks I had not received it I should contact them again. According to what they told me on the web they warned me that this could be the maximum shipping time (I didn't see any warning at the time but I don't rule out that this is the case). After three weeks I contacted them again and they said they would investigate the problem. That was the last I heard from them. I have been trying for 5 days to get an explanation from them but they do not answer my emails. I guess now I will have to file a complaint with the consumer office. I strongly advise against buying from this store. UPDATE 190819: after acknowledging to me last August 7 that the carrier pediel I ask them to refund the amount paid. They answer me that until the carrier does not return the package they can not return the money (I do not know how they are going to return it if it is lost). A month and a half after the order I still haven't seen the package or my money. UPDATE 070919: and it's been more than two months and I still haven't heard anything. I have already filed a complaint with the European consumer office.

Courier a little slow.

Good price, arrived in a timely fashion and well packed

Excellent selection and price Excellent selection and price, great service what more do you want. Spot on.

Excellent selection and price Excellent selection and price, great service what more do you want. Spot on.

Very satisfied. I recommend this site for its wide choice of models.

Very effective

I recommend a wide range of products and fast delivery.

Excellent selection and price great service what more do you want. Spot on.

Good service always informed about shipment status gladly again. Highly recommended.

Slow shipping, but great price. The items took a while to arrive, but they did have to cross an ocean to get here :p

Small package containing three small pots of paint, barely taped and therefore half stale. Frankly lousy

Impeccable. Merci pour l'envo

The scale models I bought from you are helping me to make other scale 1 wooden models.

Impeccable, fast and efficient

Slow shipping, but great price. The items took a while to arrive, but they did have to cross an ocean to get here :p

Very very good service

Everything was fine Merc

A delivery that didn't take place on the day indicated, despite several announcements confirming delivery by Saturday at the latest.

The items took a while to arrive but they did have to cross an ocean to get here :p

Delivery takes too long

Fast stocking and perfect customer service

Hello Very disappointed with the date of receipt of the package. To pay 7.99 euros to have it after 5 days. I find that a bit steep. Other free parcels arrive in 48h Cordiale

Simple and efficient

Efficient !

When the customer is satisfied, what more can you say?

Only +++ delivery

Fast, efficient service

Very disappointing Delivery times too long And in the end I receive a box in with half a manual in English or Japanese The other half non-existent Then a plane where parts are missing And the Pompon when we call they answer @faites an email that we transmit to our supplier " I do not know if they have transmitted but after 1 week no response In short they sell items they do not have and worse they do not know and do not know how to advise A

Good service delivery on time beautifully executed miniatures arrived in good condition thank you

What I ordered arrived when I expected… what I ordered arrived when I expected in good order

On several occasions we have requested information and it is provided late and incompletely.

Complete thing

I made a large order (several boxes of figurines, pots of paint, glue, decals for airplanes) and after a week I received the package, everything was there! So well done and thank you. Bon boul

Bonjour a tous une équipe très sérieuse . à recomma

Good material delivered on time with good sui

What I ordered arrived when I expected... what I ordered arrived when I expected in good order

What I ordered arrived when I expected in good order