/5
★★★★☆
based on 37018 reviews published
★★★★☆
based on 37018 reviews published
Latest customer reviews
5
/5
★★★★★
Kind responses, fast delivery
Hyun L.
purchased on 15/04/2025
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1
/5
★☆☆☆☆
Products all good, odering process easy. Does take more time coming from UK, so allow for that.
George M.
purchased on 08/04/2025
Answer from 1001hobbies
Hello,
Thank you very much for your feedback!
We're delighted that you like the products and found the ordering process straightforward. You're right to point out the delay associated with shipping from the UK - we do our best to limit this time while maintaining quality of service.
Thank you for your understanding and trust!
Best regards,
1001hobbies
Thank you very much for your feedback!
We're delighted that you like the products and found the ordering process straightforward. You're right to point out the delay associated with shipping from the UK - we do our best to limit this time while maintaining quality of service.
Thank you for your understanding and trust!
Best regards,
1001hobbies
5
/5
★★★★★
Great service! It took a while for the shipping, but they were hard-to-find items at a great price!
Matteo R.
purchased on 15/02/2025
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5
/5
★★★★★
Unbeatable
Manuel J C.
purchased on 30/03/2025
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1
/5
★☆☆☆☆
Bad experience with pre-orders, this is the first time I have had such a bad experience. No communication about the status of orders and the accumulating delays, on models that are already released and available elsewhere. I regret my trust.
Guillaume M.
purchased on 18/06/2024
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Answer from 1001hobbies
Hello, We are sincerely sorry to hear that your experience with our pre-orders did not meet your expectations, and we fully understand your frustration. We acknowledge that a lack of communication may have heightened your disappointment, particularly regarding the delays. Some models that have already been released by other distributors may indeed arrive later with us, depending on our suppliers and their logistics chain. We regret that this has affected your trust and take your feedback very seriously. Improvements are underway to enhance our customer follow-up and transparency regarding the status of orders. We remain at your disposal to discuss your order, if you wish. Best regards, 1001hobbies
1
/5
★☆☆☆☆
Hello, I placed my order on December 29 and after many twists and turns, I received the balance of my order in early April, with a refund for a box that was not delivered (well monitored, it's a shame). I was expecting a commercial gesture since I usually order every month, but nothing. I don't know if I will reorder.
David B.
purchased on 13/01/2025
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Answer from 1001hobbies
Hello, Thank you for your message and we are sincerely sorry for the inconveniences encountered with your December order. We fully understand your disappointment regarding the extended delays, as well as the absence of the missing product, and we regret that this has affected the quality of your experience. We are also aware that, in such a context, a commercial gesture would have been appreciated — especially from a loyal customer like you, whom we thank for their past trust. Your feedback has been forwarded to our customer service for careful consideration. Please feel free to contact us directly so we can discuss this more specifically. We hope to have the opportunity to fully satisfy you in the future. Best regards, 1001hobbies
4
/5
★★★★☆
Delivery time a bit long.
Fabrice G.
purchased on 16/04/2025
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5
/5
★★★★★
Exactly as promised, safely shipped!
Michael F.
purchased on 28/03/2025
5
/5
★★★★★
¡
Jose M. A.
purchased on 01/04/2025
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5
/5
★★★★★
I was satisfied with my order, even though it was delayed.
Nicolas G.
purchased on 09/04/2025
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Answer from 1001hobbies
Hello, Thank you for your feedback and we apologize for this incident. We are sincerely sorry for the processing delay of your order. This delay is related to a change in logistics provider, which temporarily disrupted our organization and shipping times. However, we are pleased to learn that, despite this setback, you were satisfied with your order. Rest assured that we are doing everything necessary to restore optimal service as soon as possible. Thank you for your understanding, 1001hobbies
1
/5
★☆☆☆☆
Delivery time much longer than announced
Pierre B.
purchased on 04/04/2025
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Answer from 1001hobbies
Hello, We regret your feedback and apologize for this incident. First of all, we would like to inform you that this product is usually shipped within 7 days. However, due to the logistical change at our warehouse, we have indeed encountered delays in shipping. We understand your disappointment and are doing everything we can to restore normal shipping times as soon as possible. Thank you for your understanding, 1001hobbies
1
/5
★☆☆☆☆
Products are quite expensive and the lead time is extremely long.
Thierry L.
purchased on 11/04/2025
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Answer from 1001hobbies
Dear customer,
We regret this incident and apologize for the processing delay.
We would like to remind you that, as stated in your order confirmation, the products are specially ordered for you from our supplier based in the UK. As such, a lead time of 2 to 4 weeks is generally required for receipt.
In your case, the order was placed on 11/04/2025 and you received your products on 26/04/2025, which is within the announced timeframe.
We remain at your disposal for any further questions.
Best regards,
The Customer Service Team
We regret this incident and apologize for the processing delay.
We would like to remind you that, as stated in your order confirmation, the products are specially ordered for you from our supplier based in the UK. As such, a lead time of 2 to 4 weeks is generally required for receipt.
In your case, the order was placed on 11/04/2025 and you received your products on 26/04/2025, which is within the announced timeframe.
We remain at your disposal for any further questions.
Best regards,
The Customer Service Team
5
/5
★★★★★
Excellent purchasing service! However, plan ahead when it comes to ordering. Delivery times are often not respected, especially since shipping costs are very high.
Jayson V.
purchased on 09/04/2025
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5
/5
★★★★★
So happy to have received my kit quickly!
Eric W.
purchased on 28/02/2025
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5
/5
★★★★★
Good purchase, perfect delivery.
Jessica M.
purchased on 07/04/2025
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3
/5
★★★☆☆
The order was delayed a lot in being served, it was first available and then it was not, but the order was already paid for.
Joaquín N.
purchased on 20/03/2025
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Answer from 1001hobbies
Hello,
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
Thank you for your comment.
We understand your frustration with the delivery time and would like to clarify a few points. The product HMS Eskimo 1941 was listed as available, which means it was on our supplier's list, but not necessarily in immediate stock in our warehouses.
In your case, the product had to be specially ordered from the supplier, which required additional time before shipping. We apologize if this was not clear at the time of purchase.
We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.
Sincerely,
1001hobbies
5
/5
★★★★★
After receiving the advice through customer service, I purchased the thinner they recommended, which turned out to be perfect.
Marco S.
purchased on 15/04/2025
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5
/5
★★★★★
Order as described Fast and careful shipping
Nicolas C.
purchased on 17/04/2025
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5
/5
★★★★★
Very good products, fast shipping and excellent tracking.
Laurent C.
purchased on 30/03/2025
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5
/5
★★★★★
Very well packaged and fast
Yves A.
purchased on 09/04/2025
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5
/5
★★★★★
Excellent
Jordi M.
purchased on 01/04/2025
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5
/5
★★★★★
Fast, careful shipping, and in accordance with my order, thank you for your seriousness!
Jean-philippe S.
purchased on 18/04/2025
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4
/5
★★★★☆
Delivery time too long
Lionel D.
purchased on 05/04/2025
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5
/5
★★★★★
Excellent
Luis P.
purchased on 02/04/2025
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5
/5
★★★★★
Thank you what I need color paints for model. 👍
Walter R.
purchased on 03/04/2025
1
/5
★☆☆☆☆
I was looking for a model in 1/72 scale and also found models in 1/76 scale in the overview, but you really have to search well to find that out.
Leonie P.
purchased on 16/04/2025
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Answer from 1001hobbies
Thank you very much for your comment.
We understand your comment and appreciate you sharing it with us. It is true that our catalog contains models in different scales, including 1/72 and 1/76, and it may sometimes be necessary to filter or refine your search to find exactly what you are looking for.
We will pass your feedback on to our team to improve the clarity of the displayed information and make it easier for you to navigate.
Please do not hesitate to contact us if you need help finding a specific model!
All the best,
1001hobbies
We understand your comment and appreciate you sharing it with us. It is true that our catalog contains models in different scales, including 1/72 and 1/76, and it may sometimes be necessary to filter or refine your search to find exactly what you are looking for.
We will pass your feedback on to our team to improve the clarity of the displayed information and make it easier for you to navigate.
Please do not hesitate to contact us if you need help finding a specific model!
All the best,
1001hobbies
5
/5
★★★★★
The item was out of stock and I had to wait about 1 month before it became available, but I was regularly informed and then the delivery was quick.
Céline M.
purchased on 03/04/2025
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1
/5
★☆☆☆☆
More than a month before delivery.
Paul M.
purchased on 09/03/2025
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Answer from 1001hobbies
Hello,
We regret your return and sincerely apologize for this incident.
The delay in your order is due to a supply delay concerning the batch of brushes. We are sorry for this and once again apologize for the inconvenience caused.
Best regards,
1001HOBBIES
We regret your return and sincerely apologize for this incident.
The delay in your order is due to a supply delay concerning the batch of brushes. We are sorry for this and once again apologize for the inconvenience caused.
Best regards,
1001HOBBIES
5
/5
★★★★★
Perfect experience. Thank you. Régis
Régis H.
purchased on 17/04/2025
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5
/5
★★★★★
Quick shipment and nice item. Consider a way to ship cheaper by folding the box and sending it in an envelope.
Bert H.
purchased on 15/04/2025
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