/5
★★★★☆
based on 37056 reviews published
★★★★☆
based on 37056 reviews published
Latest customer reviews
5
/5
★★★★★
Received everything in good condition and fast too. I am very happy with the items sent and am already looking at what the next order will be.
Stefan Z.
purchased on 23/10/2024
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Answer from 1001hobbies
How nice to hear that everything arrived in good condition and quickly! We are glad you are happy with your order and look forward to your next order!
5
/5
★★★★★
Fast and efficient.
Nicolas C.
purchased on 07/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We're delighted to have met your expectations. See you soon for another quick and efficient order!
1
/5
★☆☆☆☆
My order arrived incomplete after an eternally extended delivery time of over a month. I still haven't received any feedback from customer service regarding this order and the lack of a product.
Aurore V.
purchased on 12/10/2024
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Answer from 1001hobbies
We are sorry to hear that your order has been so delayed and has arrived incomplete. We understand that the long wait and lack of follow-up is frustrating. Please be assured that we are taking your situation into account and will immediately contact our customer service department for priority follow-up. We thank you for your patience and apologize for the inconvenience. We remain available for any further questions and to ensure that you receive your complete order as quickly as possible.
5
/5
★★★★★
Interesting models with good prices+shipping costs
Maximo M.
purchased on 07/10/2024
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Answer from 1001hobbies
Thank you for your comment! We are glad you find our models and competitive prices interesting. We are here to offer the best experience, we hope to see you again soon!
5
/5
★★★★★
Everything perfect and in very short time
Mauro T.
purchased on 10/10/2024
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Answer from 1001hobbies
Thank you so much for your feedback! We are happy that everything went perfectly and on time. See you soon for another positive experience!
1
/5
★☆☆☆☆
Order placed on Tuesday and expected to be delivered on Thursday. Delay reported immediately. Half of order received 10 days later. Other half cancelled and PROMISE of refund (pending).
Blatant lack of professionalism. Take a leaf out of AMAZON's book (for the better). I will not order again. I hope to be reimbursed for half my order soon. A site to forget.
Robert F.
purchased on 23/10/2024
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Answer from 1001hobbies
We sincerely apologize for this disappointing experience and fully understand your frustration. This delay and partial cancellation of your order does not reflect the level of service we strive to maintain. Please be assured that your refund is on its way and that we are doing our utmost to speed up the process. We thank you for your patience and your feedback, which will help us to improve our services. Please do not hesitate to contact us again for any necessary follow-up.
3
/5
★★★☆☆
Hello, delivery as ordered except ... The delay. Expected to be in stock and shipped within 1 week. Result: more than 3 weeks to be delivered. I did not want to cancel but the Corsair was finished with other decals and varnish super dry upon receipt! Please manage your delivery times better. Sincerely
Claude S.
purchased on 05/10/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that the delivery time was longer than expected and that the condition of the product did not meet your expectations. We understand your frustration and apologize for the inconvenience. Please be assured that we will take your comments into account to improve the management of our lead times and the quality of our products. Should you encounter any other problems with the product you received, please do not hesitate to contact us so that we can find a solution.
5
/5
★★★★★
Very complete site with many references. Deliveries are fast and conform to orders.
Lionel P.
purchased on 29/10/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted that you are satisfied with the diversity of our references and the speed of our deliveries. It's a pleasure to count you among our customers! Please do not hesitate to contact us again if you have any questions or special requirements. See you soon!
4
/5
★★★★☆
The scales of the models are not always marked, but there is great diversity.
André L.
purchased on 17/09/2024
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Answer from 1001hobbies
Thank you for your feedback! We've taken careful note of your comment about the lack of clear indication of scales on certain models. This is an important point, and we'll be working on improving it to offer even greater transparency. In the meantime, we're delighted that you like the diversity of our offer! If you have any other suggestions or questions, please let us know. We hope to see you soon!
2
/5
★★☆☆☆
The order arrived incomplete, I contacted you and you did not give me an immediate solution.
Antonio Q.
purchased on 30/10/2024
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Answer from 1001hobbies
We are sorry to hear that your order arrived incomplete and understand your frustration with the lack of a quick resolution. We are reviewing your case to resolve it as soon as possible. Our team will follow up with you to ensure an immediate response, thank you for your patience!
3
/5
★★★☆☆
From payment to shipping, I find the processing very long.
Torsten G.
purchased on 14/10/2024
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Answer from 1001hobbies
Thank you for your feedback! We are sorry that the processing took longer than expected. We are constantly working to improve our processes to provide you with a faster delivery. We hope you have a faster experience next time!
4
/5
★★★★☆
Great! Some parts are quite fragile and can't be twisted ad infinitum: you have to get the hang of it pretty quickly. Also, the coloured coatings flake off easily if you make a wrong move, which adds a little challenge.
Very fun to make and easy-to-follow instructions!
Loane L.
purchased on 05/11/2024
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Answer from 1001hobbies
Thank you for your detailed feedback! We're delighted that you enjoyed the experience, despite the minor challenges encountered with some parts. It's true that some models can require a little care, but that's also part of the charm of the assembly! ️ Don't hesitate to let us know about your next creations, and see you soon for new adventures!
5
/5
★★★★★
Careful packaging Delivery on time
Claude M.
purchased on 01/11/2024
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Answer from 1001hobbies
Thank you very much for your positive feedback! We are delighted that the packaging was handled with care and that delivery times were respected. If you have any further questions or requirements, please do not hesitate to contact us. See you soon!
5
/5
★★★★★
Top service
Rainer M.
purchased on 29/10/2024
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Answer from 1001hobbies
Thank you for the great compliment! We are delighted that you are satisfied with our service. We are always here for you!
2
/5
★★☆☆☆
The delivery was delayed much more than other orders I placed at that time. When it arrived they had sent me the wrong item, the Airfix AO2318V 1/76 instead of the one I had ordered (Airfix 1602318 1/72). I have indicated it and I have no answer.
Miguel C.
purchased on 15/10/2024
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Answer from 1001hobbies
We deeply regret the delay and the error in your order. To solve it, we invite you to write to us at [email protected], where our team will review your case and manage the exchange of the wrong item. We appreciate your patience and understanding, and we will endeavor to resolve this as soon as possible.
4
/5
★★★★☆
1001 has nothing to do with it, but I'm unhappy with the product: for 300 euros, it doesn't come with metal barrels or mats, even though they appear in the assembly photos.
Patrick G.
purchased on 24/10/2024
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Answer from 1001hobbies
Thank you for your feedback and we understand your disappointment. We are sorry that the product did not meet your expectations. Although we are not responsible for any differences between the assembly photos and the final product, we encourage you to contact our customer service department to find a solution. We're always here to help you solve this kind of problem. Thank you for your understanding!
5
/5
★★★★★
On the item I bought unbeatable prices, top delivery, thank you 1001 hobbies.
Olivier W.
purchased on 31/10/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We're delighted that you found your item at a competitive price and that the delivery was up to your expectations. See you soon for your next orders!
5
/5
★★★★★
Everything worked very well, even if the telephone number I gave did not work for me.
Frank N.
purchased on 05/11/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are pleased that everything went well. We apologize for the inconvenience with the phone number and will look into it so that it works better next time.
4
/5
★★★★☆
Neat delivery , nice product at a good price. Delivery took a little longer than expected
Anneke B.
purchased on 27/10/2024
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Answer from 1001hobbies
Thank you so much for your feedback! Glad to hear you're happy with the product and price. We are doing our best to make delivery faster, and we hope the next experience is even smoother!
4
/5
★★★★☆
Despite some delays for the 1st order I think tuot will be fine afterwards.
Christian P.
purchased on 02/10/2024
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Answer from 1001hobbies
Thank you for your feedback! We understand that delays can be frustrating, but we do our best to constantly improve our services. We hope your next orders go smoothly. Please do not hesitate to contact us again if you have any questions or need any assistance. We hope to see you soon!
5
/5
★★★★★
Very good and thank you to laure for her responsiveness and kindness.
Thierry B.
purchased on 07/11/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied! See you soon for new orders.
5
/5
★★★★★
Very good!
Anaïs B.
purchased on 15/08/2024
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Answer from 1001hobbies
Thank you for your feedback! We're glad everything went well. See you soon for new orders!
5
/5
★★★★★
All good as per description and expectation. Contacted customer service about a small delay due to supplier and got immediate feedback and shipping. Thank you
Giovanni C.
purchased on 02/10/2024
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Answer from 1001hobbies
Thank you for your feedback! We are glad that everything was resolved promptly and that your experience was positive. If you need anything else, we are always here to help!
5
/5
★★★★★
It took you a while because the items were not all in stock but everything all perfect!
Marina M.
purchased on 15/10/2024
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Answer from 1001hobbies
Thank you so much for your patience! We are happy that everything was perfect in the end. We hope we can serve you even better in the future!
1
/5
★☆☆☆☆
Slow, incomplete order, slow to answer and poor communication management.
George V.
purchased on 26/10/2024
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Answer from 1001hobbies
We sincerely regret the experience you have had. We are reviewing our response times and order management to improve these points and offer you the service you deserve. We appreciate your patience and take your comments into account to avoid these situations in the future.
5
/5
★★★★★
Excellent site. Fast service.
Franck D.
purchased on 01/11/2024
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Answer from 1001hobbies
Thank you very much for your feedback! We are delighted that you are satisfied with the speed of our service. See you soon for new orders!
5
/5
★★★★★
Order as expected
Marie-christine B.
purchased on 24/10/2024
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Answer from 1001hobbies
Thank you for your feedback! We are pleased that the order met your expectations. Please do not hesitate to come back to us for future purchases. We hope to see you soon!
5
/5
★★★★★
Fast delivery.
Martial P.
purchased on 05/11/2024
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Answer from 1001hobbies
Thank you for your feedback! We are delighted with the speed of delivery. See you soon for your next orders!
5
/5
★★★★★
Faithful reproduction of the models thank you
Jean- Pierre G.
purchased on 22/09/2024
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Answer from 1001hobbies
Thank you for your loyalty! We're delighted that the reproduction of our models meets your expectations. Don't hesitate to come back for future purchases!
4
/5
★★★★☆
AAA+++ ALL OK!
Giorgio P.
purchased on 29/09/2024
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Answer from 1001hobbies
Thank you for the awesome feedback! We're thrilled everything went smoothly. Looking forward to your next order!