/5
★★★★☆
based on 36914 reviews published
★★★★☆
based on 36914 reviews published
Latest customer reviews
5
/5
★★★★★
Fast, efficient service
Acheteur Vérifié
purchased on 13/09/2020
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2
/5
★★☆☆☆
Hello I ordered two models on 270820 under no 221651 and I still haven't received anything. Best regards Pierre poud
Acheteur Vérifié
purchased on 13/09/2020
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5
/5
★★★★★
Very good product. Fair prices and fast delivery.
Acheteur Vérifié
purchased on 13/09/2020
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5
/5
★★★★★
Material as per catalog fast delivery very good
Acheteur Vérifié
purchased on 13/09/2020
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5
/5
★★★★★
HIGH REACTIVITY.
Acheteur Vérifié
purchased on 13/09/2020
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5
/5
★★★★★
Very good and fast delivery
Acheteur Vérifié
purchased on 13/09/2020
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5
/5
★★★★★
Very happy with the product, but the package is a little too large for a mailbox, especially given the volume of the boxes ordered.
Acheteur Vérifié
purchased on 13/09/2020
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5
/5
★★★★★
Excellent well-stocked online store!
Acquirente Verificato
purchased on 13/09/2020
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5
/5
★★★★★
On the first order they lacked the itemwell they went out of their way to accommodate me...exceptionalonest and sincere.
Acquirente Verificato
purchased on 13/09/2020
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5
/5
★★★★★
Item ok fast shipping
Acquirente Verificato
purchased on 13/09/2020
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5
/5
★★★★★
It was my first time using this store. I was looking for a nice model for a special child. I was also afraid that it would not arrive in time. Yesterday was the birthday and I wrote an email to the store and everything went smoothly. The gift was here on Friday
Comprador Verificado
purchased on 13/09/2020
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1
/5
★☆☆☆☆
I would have given them no stars if I... I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I've asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I'm still waiting on this, they have ignored my last two emails For an update on the refund. Still haven't had a reply not impressed with their customer service, wouldn't recommend them to anyone.
Acheteur Vérifié
purchased on 13/09/2020
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Answer from 1001hobbies
Dear Mr. Third , The missing part will be sent by our supplement on the 4th of September. That's why, as we explain on our email, we could refund the order. We apologize for this inconvenience and apologize for the inconvenience. Best regards Customer care.
5
/5
★★★★★
Customer service was exceptional Customer service was exceptional, they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!
Acheteur Vérifié
purchased on 13/09/2020
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Answer from 1001hobbies
Dear Mr. Scott Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
4
/5
★★★★☆
Last time I gave them two stars and thought I was being generous. I can totally understand delays during the pandemic and, if they can finally, four months on, deliver something I thought impossible to find (which they did), I must say a thankyou. They get so many five stars, but too many one stars, suggesting a huge variation in perception. I would bet that an easy order, of readily available products, gets through in no time. Any problem though and the issue then becomes communication or the lack of. How often is that case anywhere? Even the standardised repeated replies, here on line, to the most favourable reviews, suggest a simple failure to communicate with customers. On this occasion though I got constant messages about delivery progress, for a product I had assumed impossible to find. Complete contrast to my previous experience. I will not judge them too harshly now, they have had problems with moving site I do know and there is some suggestion of a worldwide virus problem of some kind. Good luck folks.
Verified Buyer
purchased on 13/09/2020
4
/5
★★★★☆
I received the goods, but because it was an international delivery, it took longer than I expected. I have been unable to open the product for health reasons, butI trustit will be Ok
Verified Buyer
purchased on 13/09/2020
5
/5
★★★★★
Had been looking for a good 3d metal puzzle everywhere (that wasnt shipped drom the USA) and only found it here! Fantastic product, a gift for my architect colleagues, and arrived really quickly despite covid delays. Highly recommend.
Verified Buyer
purchased on 13/09/2020
5
/5
★★★★★
Second order from 1001 Models and enjoyed the same excellent service.....3 days from placing order to delivery to my door.
Verified Buyer
purchased on 13/09/2020
1
/5
★☆☆☆☆
I would have given them no stars if I… I would have given them no stars if I could, bought a model from them which I received back in July with missing parts, which I still have not received. I’ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week, I’m still waiting on this, they have ignored my last two emails For a update on the refund. Still haven’t had a reply not impressed with their customer service, wouldn’t recommend them to anyone.
Verified Buyer
purchased on 13/09/2020
Answer from 1001hobbies
Dear Mr. Third , The missing part will be sent by our supplement on the 4th of September. That's why, as we explain on our email, we could refund the order. We apologize for this inconvenience and apologize for the inconvenience. Best regards Customer care.
5
/5
★★★★★
Customer service was exceptional Customer service was exceptional, they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!
Verified Buyer
purchased on 13/09/2020
Answer from 1001hobbies
Dear Mr. Scott Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
3
/5
★★★☆☆
Customer service was exceptional they kept me informed throughout packaging my order and any problems they encountered. Shipping was expensive but I received my order much earlier than I expected under the current circumstances. Will definitely be buying from 1001Hobbies again!!
Verified Buyer
purchased on 13/09/2020
1
/5
★☆☆☆☆
I would have given them no stars if I could bought a model from them which I received back in July with missing parts which I still have not received. I�ve asked for a refund which they agreed On the 5th September and would be done at the beginning of the week I�m still waiting on this they have ignored my last two emails For a update on the refund. Still haven�t had a reply not impressed with their customer service wouldn�t recommend them to anyone.
Verified Buyer
purchased on 13/09/2020
5
/5
★★★★★
Super nothing to say
Acheteur Vérifié
purchased on 12/09/2020
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5
/5
★★★★★
Product quickly sent and conforms to my wishes
Acheteur Vérifié
purchased on 12/09/2020
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5
/5
★★★★★
Only downside: the packaging leaves something to be desired. I received the delivery wrapped in bubble wrap, the box was crushed and fortunately the contents were intact. It would therefore be advisable to systematically provide cardboard packaging, which would be more practical.
Acheteur Vérifié
purchased on 12/09/2020
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5
/5
★★★★★
Super stock always available (not like some) fast delivery with good tracking bravo and thank you continue as Ã
Acheteur Vérifié
purchased on 12/09/2020
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1
/5
★☆☆☆☆
Very disappointed! Product code MT72010. 172nd Mini Art Housits. 4 plates. Two brown and two gray. The grey ones had small parts to assemble. Impossible to do so as the plastic was very brittle. The other plates oozed and left red marks on fingers and worktop. (The product was intended for a child...) All from a very rough mold. (lots of burrs) I suppose the product must have been stored in a place ill-suited to this type of material and suffered as a result. Really very disappointed and m
Acheteur Vérifié
purchased on 12/09/2020
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5
/5
★★★★★
As described and fast shipping, no worries.
Acheteur Vérifié
purchased on 12/09/2020
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5
/5
★★★★★
Purchase and delivery as expected by a customer. Very good
Acheteur Vérifié
purchased on 12/09/2020
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1
/5
★☆☆☆☆
This model arrived missing a major part... This model arrived missing a major part looked like the box had been tampered with but I didn't realize the part was missing until after I started the build. To bad I was hoping to find a good trustworthy overseas supplier. I'll keep looking.
Acheteur Vérifié
purchased on 12/09/2020
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Answer from 1001hobbies
Sir Ziegler, We thank you for your comment. We invite you to look at your email and send us the requested documents so that we can forward this request to our supplier and obtain the missing piece. Thank you for your reply. Have a nice day Customer care 1001hobbies
5
/5
★★★★★
The model kit arrived safely The model kit arrived safely, in very good condition and in a timely way.
Acheteur Vérifié
purchased on 12/09/2020
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Answer from 1001hobbies
Dear Mr. Ciapalo Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website