/5
★★★★☆
based on 36899 reviews published
★★★★☆
based on 36899 reviews published
Latest customer reviews
5
/5
★★★★★
Good service, communication and choice, has now become my first option to find what i,am looking for.
Verified Buyer
purchased on 29/07/2020
5
/5
★★★★★
Great service with quick delivery, will be back.
Verified Buyer
purchased on 29/07/2020
5
/5
★★★★★
After a slight miss hap with the order my son received his tank and was just delighted with it after taking the time to put it together. I would recommend 1001 hobbies.
Verified Buyer
purchased on 29/07/2020
5
/5
★★★★★
Excellent and well packaged
Geverifieerde Koper
purchased on 29/07/2020
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1
/5
★☆☆☆☆
Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference? thank you for your response, 1001Hobbies' customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
Acheteur Vérifié
purchased on 29/07/2020
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Answer from 1001hobbies
Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies
5
/5
★★★★★
Arrived on time and promptly Arrived on time and promptly. Everything was present in the package.
Acheteur Vérifié
purchased on 29/07/2020
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Answer from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
4
/5
★★★★☆
Received what I ordered in a reasonable… Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
Verified Buyer
purchased on 29/07/2020
Answer from 1001hobbies
Mr Dedig, We thank you for your feedback and thank you for your trust. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Have a nice day customer service's 1001hobbies
2
/5
★★☆☆☆
I ordered an item on July 7 and have… I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Verified Buyer
purchased on 29/07/2020
Answer from 1001hobbies
Rick, Thank you for your comment. We would like to point out that our general terms and conditions state that : :In stock : dispatch within 48 working hours. These are physically in stock in the company's warehouse. Available : shipment within X to X days. These are not currently in stock in the company's warehouse and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered for the moment. We insist that customer satisfaction is our priority - your comments are therefore essential and we are very interested in hearing from you! Regards, Customer care 1001hobbies
1
/5
★☆☆☆☆
Wow you reply really fast when you want ..... Dear customer, Can you please give us your order reference ? thank you for your response, 1001Hobbies'customer care so after making me wait for 28 days for my refund, and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
Verified Buyer
purchased on 29/07/2020
Answer from 1001hobbies
Mr. Bisbey, Thank you for your email. We ask our accounting department to make this refund today as a matter of urgency. We would like to apologize for this incident and ask you to believe that this type of incident is very unpleasant for us. We truly deplore this situation. We would like to inform you that customer satisfaction is our priority and that we are aware of the damage caused. Thank you for your understanding. The customer care 1001hobbies
5
/5
★★★★★
Arrived on time and promptly Arrived on time and promptly. Everything was present in the package.
Verified Buyer
purchased on 29/07/2020
Answer from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
5
/5
★★★★★
They have a very wide variety of products. Things you don't get in other stores. The customer service is good.
Comprador Verificado
purchased on 29/07/2020
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3
/5
★★★☆☆
Serious and professional
Comprador Verificado
purchased on 29/07/2020
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5
/5
★★★★★
I received my order correctly. I am satisfied. They solved an incident with my order satisfactorily.
Comprador Verificado
purchased on 29/07/2020
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5
/5
★★★★★
Simply reliable top
Verifizierter Käufer
purchased on 29/07/2020
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5
/5
★★★★★
Everything is great. A good partner for such orders.
Verifizierter Käufer
purchased on 29/07/2020
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5
/5
★★★★★
Everything works great
Verifizierter Käufer
purchased on 29/07/2020
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5
/5
★★★★★
Great prices
Acquirente Verificato
purchased on 29/07/2020
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5
/5
★★★★★
Dear customer Can you please give us your order reference ? thank you for your response 1001Hobbies'customer care so after making me wait for 28 days for my refund and now you am saying l have to wait upto another 30 days becouse you didnt even start my refund when you said you would ..... no you can deal with my bank as l have opened a fraud case against you.
Verified Buyer
purchased on 29/07/2020
5
/5
★★★★★
Received what I ordered in a reasonable timeframe. However postage was a bit high for small bottles of Paint
Verified Buyer
purchased on 29/07/2020
5
/5
★★★★★
I ordered an item on July 7 and have not received it as of July 28 (three weeks later)
Verified Buyer
purchased on 29/07/2020
5
/5
★★★★★
Arrived on time and promptly. Everything was present in the package.
Verified Buyer
purchased on 29/07/2020
4
/5
★★★★☆
Delivery on time and parcel compliant. But I am still waiting for the delivery of my previous order placed 15 days ago. SOUBEYRAND GÃ
Acheteur Vérifié
purchased on 29/07/2020
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5
/5
★★★★★
Fast delivery product corresponding to our expectation
Acheteur Vérifié
purchased on 29/07/2020
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5
/5
★★★★★
Very good transaction. Merc
Acheteur Vérifié
purchased on 29/07/2020
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4
/5
★★★★☆
Package arrived in a timely manner Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
Verified Buyer
purchased on 28/07/2020
Answer from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
5
/5
★★★★★
Excellent Item and Fast Shipping Excellent Item and Fast Shipping! AAA+++... Service!
Verified Buyer
purchased on 28/07/2020
Answer from 1001hobbies
Mevrouw, meneer, Wij danken u voor uw opmerking en verontschuldigen ons voor dit incident. Wij staan erop dat klanttevredenheid onze prioriteit is. Uw opmerkingen zijn dus essentieel voor ons en we hebben er veel belangstelling voor! 1001hobby's klantenservice
1
/5
★☆☆☆☆
I still haven't received the order I still haven't received the order. Here's what's on the post office website: No.LD081194255FR Wednesday, July 22 The Post Office is ready to take care of your mail. As soon as it is entrusted to us, you will be able to follow his path. Wednesday, July 8 Your mail was delivered to the Post Office by the sender. Tuesday, July 7 Your mail was delivered to the Post Office by the sender.
Verified Buyer
purchased on 28/07/2020
Answer from 1001hobbies
Sir, We thank you for your email and your comments. We would like to inform you that we are opening an inquiry with the carrier today. Do not hesitate to contact us for any information you may need. We will come back to you very soon. 1001hobbies customer service.
1
/5
★☆☆☆☆
1001 is ridiculous 6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23, l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27, and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However, they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
Verified Buyer
purchased on 28/07/2020
5
/5
★★★★★
6 days ago l wrote a review under the title of ""1001 sucks."" On 7/23 l received an email advising me that my items had shipped and l would receive them in a few days. Well its now 7/27 and l have received nothing. I checked their sometimes working tracking site and it's difficult to understand because its all in French. I guess they don't understand that not everybody speaks French. As of today the tracking icon that shows you where the item is indicates that it is nowhere near being delivered. I don't even think it's reached the U.S. It seems they sent it via a raft. I don't expect it for at least another week. I noticed that while looking at other reviews the company only responds to positive reviews and publicly thanks those reviewers. However they don't respond to negative reviews. I guess it's against their policies to publicly acknowledge and apologize for their mistakes. After my experience with this company l will never order from them again. I recommend you don't either. If you do it's at your own risk. You've been warned.
Verified Buyer
purchased on 28/07/2020
1
/5
★☆☆☆☆
Package arrived in a timely manner. The only issue was a couple of bayonets and one sword end was broken. Nothing much. I appreciate your wide inventory.
Verified Buyer
purchased on 28/07/2020