/5
★★★★☆
based on 36899 reviews published
★★★★☆
based on 36899 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Order processed after two weeks following a complaint. I was given a €10 voucher (which did not appear on my account) but I had to make a claim! Three weeks after my first claim, I still had nothing and realized that everything was out of stock, even though this was not the case at the time of my order. In short, I've just asked for a refund. Not
Acheteur Vérifié
purchased on 06/07/2020
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5
/5
★★★★★
Great customer relations and super fast... Great customer relations and super fast delivery , highly recommended, thank you
Acheteur Vérifié
purchased on 06/07/2020
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Answer from 1001hobbies
Dear John, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day 🙂 Customer service 1001 hobbies.
1
/5
★☆☆☆☆
I placed an order on January 31, 2020 the order has not arrived and we are on the 4th of July 60 € thrown are a scammer
Comprador Verificado
purchased on 05/07/2020
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5
/5
★★★★★
I found 1001 modelkits to be a fast reliable and helpful service who I would not hesitate to recommend to any fellow modellers, I will be using the again in future most definitely.
Verified Buyer
purchased on 04/07/2020
1
/5
★☆☆☆☆
Order made on May 21 payment 8€ for fast delivery 8-10 days (I order because according to the page I get it for 3 June date of a birthday) we are 4 July and I'm still waiting. They put you q have the product in stock and it turns out that I receive mailsa day today that they are waiting for the supplier to send the productomenudo deception. I also have to say that at the time I put the complaint they sent me an email asking me what I wanted to do I asked for a refund and within 14 days they tell you it was returned to me.
Comprador Verificado
purchased on 04/07/2020
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5
/5
★★★★★
You are always well served and on time
Acheteur Vérifié
purchased on 04/07/2020
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1
/5
★☆☆☆☆
An order placed on 0106... Still hasn't arrived! And not even a reply to the two emails sent!!! Too bad, all I wanted was to know the delivery time. For the second order in my basket, no worries, there are reminder emails to finalize the order! Vitereprenez vous vous avez déménagé pour mieux servir votre
Acheteur Vérifié
purchased on 04/07/2020
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2
/5
★★☆☆☆
They should really add the sizes of the models in the description
Geverifieerde Koper
purchased on 03/07/2020
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1
/5
★☆☆☆☆
Item not in stock despite saying it was, slower than expected delivery, no communication. Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn’t even in stock (it looked it was when I made the order), and they hadn’t told me. Apparently it’s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.
Verified Buyer
purchased on 03/07/2020
5
/5
★★★★★
Very satisfied with my purchase""Mini-Z"" and with the site. They were very reactive to my e-mail concerning the delay in delivery compared to what I could read as opinion. No more than 2 days after my complaint I received my order and very well.
Acheteur Vérifié
purchased on 03/07/2020
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1
/5
★☆☆☆☆
Item not in stock despite saying it was, slower than expected delivery, no communication. Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came, with no package appearing, I called up to check what had happened only to hear that the item I ordered wasn't even in stock (it looked it was when I made the order), and they hadn't told me. Apparently it's in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.
Acheteur Vérifié
purchased on 03/07/2020
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5
/5
★★★★★
Very satisfied with the DUNKERQUE.....beautiful complete model plus photoetch included...fun to make beautiful molding...easy real pleasure to assemble and paint ..with aging and patina hyper realistic...I recommend it to to
Acheteur Vérifié
purchased on 03/07/2020
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1
/5
★☆☆☆☆
Initial projection of a delivery date almost 3 weeks away from the order was disappointing. When the delivery date came with no package appearing I called up to check what had happened only to hear that the item I ordered wasn�t even in stock (it looked it was when I made the order) and they hadn�t told me. Apparently it�s in stock next week so will now be delivered the week after that for an overall FIVE week wait. Not happy. This should have at least been communicated. Should have ordered elsewhere.
Verified Buyer
purchased on 03/07/2020
5
/5
★★★★★
Excellent everything perfectcompliments
Acquirente Verificato
purchased on 03/07/2020
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5
/5
★★★★★
Well-made and reliable models
Acquirente Verificato
purchased on 03/07/2020
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1
/5
★☆☆☆☆
Disappointed as it took over five weeks… Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.
Verified Buyer
purchased on 02/07/2020
Answer from 1001hobbies
Dear Stephen Kolb, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
1
/5
★☆☆☆☆
Update July 22 ""1001modellbau""-Team probably does not understand German Goods were returned and no refund was made. ->Because goods were not returned and another return bill was created. So once on July 2 a return slip and this was used for the return. Arrived on July 15 at 1001ScheißLaden Now on July 21 again a return slip with the request to return the goods. I am speechless !!!!!!!! My tip is not to order here !!!!!!!!! --------------------------------------------------------- After a very long wait, the parts were delivered. I ordered components from Blackbull for an RC car in blue. The parts arrived in black. After complaint no quick solution is focused but the supplier is contacted in this regard and time is lost further. Never again !!!!!!!!!!!!!!!!!!!!!!!! Telephone recalmation not possible. Return bill has arrived let's see when the money will be transferred back. Update Goods were returned arrived there on 15.7. On 17.7 after inquiry came the return message from 1001 the package has not yet arrived. -> Recognition super in wrong delivery and super in very slow processes this has nothing to do with COVID19. Unfortunately, one star has to be awarded here see this as a negative star.
Verifizierter Käufer
purchased on 02/07/2020
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5
/5
★★★★★
Wide choice and competitive prices
Acheteur Vérifié
purchased on 02/07/2020
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5
/5
★★★★★
Beautiful model
Acheteur Vérifié
purchased on 02/07/2020
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2
/5
★★☆☆☆
The order was placed 11 days ago and unfortunately the product has not yet been delivered... The processing of the order was fast and the shipment was done immediately, but the delivery is problematic. As this is a gift for a specific date, this is a problem.
Acheteur Vérifié
purchased on 02/07/2020
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5
/5
★★★★★
Reliable but logistics to be improved ( too long
Acheteur Vérifié
purchased on 02/07/2020
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1
/5
★☆☆☆☆
ORDER PLACED ON 1606 STILL NO NEWS DESPITE SEVERAL EMAILS REF CDE 2JMFJWX6N BY CORRECTION A REPLY WOULD BE GREAT
Acheteur Vérifié
purchased on 02/07/2020
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2
/5
★★☆☆☆
Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.
Verified Buyer
purchased on 02/07/2020
1
/5
★☆☆☆☆
Disappointed as it took over five weeks... Disappointed as it took over five weeks to receive my order and there was very poor communication from vendor. Plus the tracking link on the website did not work. Probably won't use 1001 Modelkits again.
Acheteur Vérifié
purchased on 02/07/2020
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Answer from 1001hobbies
Dear Stephen Kolb, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
5
/5
★★★★★
Excellent product
Acheteur Vérifié
purchased on 01/07/2020
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5
/5
★★★★★
Great Very pleased with my order. Good price, prompt delivery and well-packaged. Thank you!
Acheteur Vérifié
purchased on 01/07/2020
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5
/5
★★★★★
The reliability of 1001 hobbies and the speed of delivery.
Acheteur Vérifié
purchased on 01/07/2020
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1
/5
★☆☆☆☆
Arrived broken and when I tried to... Arrived broken and when I tried to contact you for a replacement you did not respond.
Acheteur Vérifié
purchased on 01/07/2020
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Answer from 1001hobbies
Hello, We invite you to contact us by email in order to find a solution for your product that arrived damaged. Thank you for your understanding. With kind regards, Team 1001 hobbies.
1
/5
★☆☆☆☆
Model was bought with guaranteed three... Model was bought with guaranteed three to five day delivery for which I paid extra. Model arrived ten days later. As they had failed to deliver on time I requested refund on the extra I had paid for the three to five day delivery. They refused stating that they could not refund postage as the model had already been delivered. This company advertises as being UK based but are based in France which is misrepresentation. Poor customer service. Company then offered me 5% discount on my next purchase after reading this review which they can shove where the sun does not shine.
Acheteur Vérifié
purchased on 01/07/2020
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Answer from 1001hobbies
Dear Snowball, Thank you for your opinion. We apologize for the inconvenience. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. Sincerely, Team 1001 hobbies.
5
/5
★★★★★
Excellent Service and great... Excellent Service and great communication
Acheteur Vérifié
purchased on 01/07/2020
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Answer from 1001hobbies
Dear Mark, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day 🙂 Customer service 1001 hobbies.