4.2/5
★★★★☆
based on 37923 reviews published

Latest customer reviews

5 /5
★★★★★

IT IS VERY EASY TO NAVIGATE THROUGH THEIR SITE AND MAKE A PURCHASE. THEIR DELIVERY SERVICE IS ALSO GOOD.

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Comprador Verificado
purchased on 31/03/2018
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3 /5
★★★☆☆

I recently ordered the items French Napoleonic Horse Line Artillery HAT8039 and French Heavy Ambulance HAT8104. Neither of these items comes with a leaflet recommending the colors to be applied. How to rem

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Acheteur Vérifié
purchased on 31/03/2018
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5 /5
★★★★★

Everything was perfect.

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Acheteur Vérifié
purchased on 31/03/2018
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2 /5
★★☆☆☆

I am very disappointed with the responsiveness of the parcel delivery service. A parcel was supposed to arrive within 4 days, but I've been waiting 14 days to receive it. I was able to contact customer service by phone, but the person I spoke to just told me that the parcel was blocked by mondial relay, without offering any solution or even contacting me since. I'm still grateful for the wide choice offered by the site, but this big problem has changed my mind.

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Acheteur Vérifié
purchased on 31/03/2018
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5 /5
★★★★★

Package received on time

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Acheteur Vérifié
purchased on 31/03/2018
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3 /5
★★★☆☆

DELAY BETWEEN ORDER AND DELIVERY TOO LONG

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Acheteur Vérifié
purchased on 31/03/2018
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1 /5
★☆☆☆☆

I've been waiting over 8 days for an order that was shipped on 3/23/18. I probably won't be ordering anything from there again.

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Verifizierter Käufer
purchased on 31/03/2018
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1 /5
★☆☆☆☆

Ideal product. The tracking mechanism once notification received that the item had been shipped did not seem to work.

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Verified Buyer
purchased on 30/03/2018
4 /5
★★★★☆

Good transaction, order processed without problems, information on tracking, shipping and delivery. Would recommend

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Acheteur Vérifié
purchased on 30/03/2018
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5 /5
★★★★★

Fast and accurate

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Acheteur Vérifié
purchased on 30/03/2018
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4 /5
★★★★☆

Ideal product. Ideal product. The tracking mechanism once notification received that the item had been shipped, did not seem to work.

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Acheteur Vérifié
purchased on 30/03/2018
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5 /5
★★★★★

Impeccable serious fast that+++.

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Acheteur Vérifié
purchased on 30/03/2018
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4 /5
★★★★☆

Ideal product. Ideal product. The tracking mechanism once notification received that the item had been shipped, did not seem to work.

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Verified Buyer
purchased on 30/03/2018
5 /5
★★★★★

The model was very good and arrived quickly.

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Comprador Verificado
purchased on 29/03/2018
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2 /5
★★☆☆☆

Very satisfied.

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Verified Buyer
purchased on 29/03/2018
5 /5
★★★★★

Very satisfied. Very satisfied.

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Acheteur Vérifié
purchased on 29/03/2018
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5 /5
★★★★★

Very satisfied. Very satisfied.

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Verified Buyer
purchased on 29/03/2018
1 /5
★☆☆☆☆

Awful customer service/company. Awful customer service. Purchased item only to be told a week later they didn't have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That's an absolute lie. Please do not use this company, they are truly a waste of time!

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Acheteur Vérifié
purchased on 28/03/2018
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Answer from 1001hobbies
Mrs Miller, We informed you the item was unavailable the day following your order, not a week later as you claim. We tried our best to resupply the item in a reasonable delay but, as it could not be done, we refunded your full order yesterday, 10 days after you made the order, not a month as you claim. We apologize for the inconvenince. Best regards, The 1001Modelkits Team
5 /5
★★★★★

Awful customer service. Purchased item only to be told a week later they didn�t have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That�s an absolute lie. Please do not use this company they are truly a waste of time!

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Verified Buyer
purchased on 28/03/2018
5 /5
★★★★★

Fast and correct. Thanks

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Verified Buyer
purchased on 28/03/2018
5 /5
★★★★★

Very fast delivery and compliant product. 1st order makes you want to place more.

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Acheteur Vérifié
purchased on 28/03/2018
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5 /5
★★★★★

Very good very fast

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Acheteur Vérifié
purchased on 28/03/2018
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5 /5
★★★★★

Very good product. Fast delivery. Excellent service.

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Acheteur Vérifié
purchased on 28/03/2018
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5 /5
★★★★★

Fast and correct Fast and correct. Thanks

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Acheteur Vérifié
purchased on 28/03/2018
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5 /5
★★★★★

Everything is perfect order and shipping

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Acheteur Vérifié
purchased on 28/03/2018
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5 /5
★★★★★

A team of model-building professionals

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Acheteur Vérifié
purchased on 28/03/2018
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3 /5
★★★☆☆

Delivery time too long. products marked as being in stock but for which I waited more than 2 weeks to receive them

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Acheteur Vérifié
purchased on 28/03/2018
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4 /5
★★★★☆

Perfect quality of service fast reliable time respected traceability ... thank you! I recommend

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Acheteur Vérifié
purchased on 28/03/2018
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1 /5
★☆☆☆☆

Awful customer service/company. Awful customer service. Purchased item only to be told a week later they didn’t have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That’s an absolute lie. Please do not use this company, they are truly a waste of time!

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Verified Buyer
purchased on 28/03/2018
Answer from 1001hobbies
Mrs Miller, We informed you the item was unavailable the day following your order, not a week later as you claim. We tried our best to resupply the item in a reasonable delay but, as it could not be done, we refunded your full order yesterday, 10 days after you made the order, not a month as you claim. We apologize for the inconvenince. Best regards, The 1001Modelkits Team
5 /5
★★★★★

Fast and correct Fast and correct. Thanks

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Verified Buyer
purchased on 28/03/2018
5 /5
★★★★★

Fast service nothing to say everything is o

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Everything is perfect, especially the color suggestions and availability. I recommend...

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Acheteur Vérifié
purchased on 27/03/2018
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4 /5
★★★★☆

Items came well packed items came well packed, arrived in a reasonable time from the EU, price was great

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Acheteur Vérifié
purchased on 27/03/2018
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4 /5
★★★★☆

Satisfied. fast delivery and correct items

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Perfectrapid.

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Even if there are small glitches, everything is settled politely and efficiently and I will be your customer without hesitation. Good day Patrick Alfred H

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Acheteur Vérifié
purchased on 27/03/2018
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3 /5
★★★☆☆

Wide range of products, but order processing time far too long. Please note that you are competing with Amazon.... For some items I preferred to go through Amazon simply because of the delay.

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Fast! very good follow-up

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Fast, accurate delivery

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Acheteur Vérifié
purchased on 27/03/2018
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3 /5
★★★☆☆

PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!

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Acheteur Vérifié
purchased on 27/03/2018
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Answer from 1001hobbies
Dear customer, Thank you for your feedback, we will look into the Hermes shipping delay and try our best to reduce it. Best regards, The 1001Modelkits Team