/5
★★★★☆
based on 37425 reviews published
★★★★☆
based on 37425 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
I paid for an express shipment to arrive in 3-4 days and it took 3 weeks and they offered me a refund of the shipping costs once after I requested them and they have neither refunded them nor replied to my request.
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
Very bad ! I have been waiting for more than a month for a package and they don't tell me anything they just send me automatic messages and nobody takes charge I paid in advance and I don't know if I will receive my order unfortunately.
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
I have not received the model for more than 1 month since I bought it and there is no telephone number or e-mail address where I can complain.
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
Today I am very unhappy with the service because it has been more than a month since I ordered some paints and they have not arrived yet. The customer service does not offer me any help, they only say that it has already been sent and they do not answer the phone. I just hope that my order arrives and at least the product is ok. Of course I will not buy from them again.
Comprador Verificado
purchased on 03/06/2020
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4
/5
★★★★☆
I liked
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
I placed an order on May 5. The order was paid for. When I saw that the order did not arrive, I phoned. An English-speaking operator because I found out that the head office is in Paris. I wrote an email asking and they sent me the tracking number of the shipment. The status of the shipment is always the same...and Celeris, who is the carrier, told me that they can't tell me anything. I have sent two more e-mails with no response. Today is June 2nd. And according to an automatic email the order was shipped on May 11th. My opinion is a shame.
Comprador Verificado
purchased on 03/06/2020
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1
/5
★☆☆☆☆
This website works with the worst delivery company out there. Before making a purchase through this website check the reviews on the internet about Zeleris which is the delivery company they work with.
Comprador Verificado
purchased on 03/06/2020
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5
/5
★★★★★
Lovely kits well packaged . It was asame that it fell during COVID-19 i will reorder with 1001 in the near future. be safe Mr D Read
Verified Buyer
purchased on 03/06/2020
5
/5
★★★★★
Impressed with the quality of this Trumpeter A6M2 kit, first one I���ve had from this manufacturer. Delivery a bit slower than expected but there is a pandem
Verified Buyer
purchased on 03/06/2020
5
/5
★★★★★
No complaints very quick delivery and delevered safely will definitely be shopping with 1001 again
Verified Buyer
purchased on 03/06/2020
5
/5
★★★★★
Excellent service. Thank you
Verified Buyer
purchased on 03/06/2020
1
/5
★☆☆☆☆
Terrible experience... the scaletrix came with a french plug (I ordered from a British website, I.e. a .co.uk and had it delivered to an English address so it should���ve come with an English plug). There are no phone numbers that actually work !!! And i have looked all over the internet for contact phone numbers. I had to spend ��25 to return the scaletrix as it���s broken (and I had to buy a french to Uk plug adapter). When I do get a reply to my questions (sent via the website) my question is rarely answered correctly!!! And I am still chasing them up for my refund and also for them to reimburse me for the postage for me to return the broken scaletrix set
Verified Buyer
purchased on 03/06/2020
4
/5
★★★★☆
Too many products out of stock
Acheteur Vérifié
purchased on 03/06/2020
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5
/5
★★★★★
Very satisfied with the models I received. I appreciate the choice and variety of models on the site and the quality of the tracking of the package (especially during the current dif
Acheteur Vérifié
purchased on 03/06/2020
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4
/5
★★★★☆
Hello in this delicate period good job congratulations to all your team
Acheteur Vérifié
purchased on 03/06/2020
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5
/5
★★★★★
Perfect and compliant
Acheteur Vérifié
purchased on 03/06/2020
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4
/5
★★★★☆
Received quickly and in good condition
Acheteur Vérifié
purchased on 03/06/2020
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5
/5
★★★★★
Good performance
Acheteur Vérifié
purchased on 03/06/2020
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5
/5
★★★★★
Delivery respected very good product I recommend
Acheteur Vérifié
purchased on 03/06/2020
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1
/5
★☆☆☆☆
They're really clever - they don't reply to e-mails and what's more, they don't answer the phone under the pretext of containment, even today, June 3, despite the deconfinement. I'm PERSISTENT and I'm far from giving up my reminders because it's been LAMENTABLE since the beginning of the year.
Acheteur Vérifié
purchased on 03/06/2020
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1
/5
★☆☆☆☆
Ordered four kits on 13th Maydelivered 3rd June Excellent service.
Verified Buyer
purchased on 03/06/2020
3
/5
★★★☆☆
Ordered a body wrong one was sent at first but customer support was fantastic got another one sent and rectified the problem in a reasonable amount of time. Shipping was fast to Canada even with covid 19. Will order again 5*****!!
Verified Buyer
purchased on 03/06/2020
5
/5
★★★★★
Ordered a body Ordered a body, wrong one was sent at first but customer support was fantastic, got another one sent and rectified the problem in a reasonable amount of time. Shipping was fast to Canada even with covid 19. Will order again 5*****!!
Verified Buyer
purchased on 03/06/2020
5
/5
★★★★★
Ordered four kits on 13th May,delivered… Ordered four kits on 13th May,delivered 3rd June Excellent service.
Verified Buyer
purchased on 03/06/2020
Answer from 1001hobbies
Dear Pratt, Thank you for your opinion. Customer satisfaction is our priority. Your comment is essential and we take great interest in them! In order to keep your trust, we offer you a 5% discount code that will be sent to your email address. Have a very nice day. See you soon on 1001 hobbies site.
1
/5
★☆☆☆☆
I placed an order of almost 200 euros on the 17th of March still has not arrived we are at the 3rd of June I wrote several emails but with answers they vague and I also asked to be refunded but they keep saying that the parcel will arrive.The traking of the French post office keeps saying that the parcel has not even been entrusted pessimi.Now I will move accordingly because after three months it is not possible that nothing has arrived yet
Acquirente Verificato
purchased on 03/06/2020
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1
/5
★☆☆☆☆
Very bad delivery even considering the epidemic situation. Very bad monitoring of the delivery. The product also is poorly conce pted
Acquirente Verificato
purchased on 03/06/2020
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3
/5
★★★☆☆
Last order a bit long because of lack of a product but I was warned.
Acheteur Vérifié
purchased on 02/06/2020
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4
/5
★★★★☆
Lack of information but very good reactivi
Acheteur Vérifié
purchased on 02/06/2020
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5
/5
★★★★★
Order complete and well packaged
Acheteur Vérifié
purchased on 02/06/2020
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4
/5
★★★★☆
The only criticism is the lack of information on the colors to be applied to the figurines.
Acheteur Vérifié
purchased on 02/06/2020
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