/5
★★★★☆
based on 37424 reviews published
★★★★☆
based on 37424 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Dear Sir or Madam, my opinion is totally unsatisfactory because as of today I have NOT received my order. Regards
Comprador Verificado
purchased on 02/06/2020
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5
/5
★★★★★
Everything was correct and on time and the packaging was very secure. Thank you.
Comprador Verificado
purchased on 02/06/2020
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3
/5
★★★☆☆
Very long delivery time, everything else ok.
Verified Buyer
purchased on 02/06/2020
5
/5
★★★★★
Great service, although delivery a little later than promised, maybe sue to COVID! Had the model available when others didn���t! Will us
Verified Buyer
purchased on 02/06/2020
5
/5
★★★★★
Fast delivery and quality products. Parfa
Acheteur Vérifié
purchased on 02/06/2020
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4
/5
★★★★☆
Delay for certain materials a little long (but this may not be your fault)
Acheteur Vérifié
purchased on 02/06/2020
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4
/5
★★★★☆
I can't answer that fully. I haven't put it together yet. I put 4 because the package came even earlier than expected and in good condition. For the assembly. I'll let you know when I've finished assembling it.
Acheteur Vérifié
purchased on 02/06/2020
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4
/5
★★★★☆
I appreciated the order tracking information and the fact that the packages arrived in good condition. About the site: Well done site. Plenty of choice. The searches to find the products are efficient. One regret: the prices are high compared with others.
Acheteur Vérifié
purchased on 02/06/2020
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5
/5
★★★★★
Modelists and modellers from all over the world keep on having fun and creating.
Acheteur Vérifié
purchased on 02/06/2020
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4
/5
★★★★☆
Excellent order tracking despite delivery problems during the confinement period. On the other hand, the price of certain items is higher than at other distributors, such as the Friulmodelli tracks or the Tamiya 135th tank models. These price differences can't be justified by delivery costs, which are included in the price.
Acheteur Vérifié
purchased on 02/06/2020
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5
/5
★★★★★
No problem except delivery time but covid19 obliges....
Acheteur Vérifié
purchased on 02/06/2020
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5
/5
★★★★★
Large selection of items fast delivery
Acheteur Vérifié
purchased on 02/06/2020
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5
/5
★★★★★
Posting a little slow of confinement obliges
Acheteur Vérifié
purchased on 02/06/2020
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5
/5
★★★★★
Hard to find kit they had at a reasonable price with decent shipping window. Will use them again.
Verified Buyer
purchased on 02/06/2020
4
/5
★★★★☆
Italeri C130J Herc Model 1/48 Hard to find kit they had at a reasonable price with decent shipping window. Will use them again.
Acheteur Vérifié
purchased on 02/06/2020
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4
/5
★★★★☆
Italeri C130J Herc Model 1/48 Hard to find kit they had at a reasonable price with decent shipping window. Will use them again.
Verified Buyer
purchased on 02/06/2020
4
/5
★★★★☆
A site that offers a wide range of products, efficient delivery and great sorting criteria for searching for a type of product on the site page. No worries about delivery. The only downside is that prices are sometimes higher than with other retailers.
Acheteur Vérifié
purchased on 01/06/2020
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4
/5
★★★★☆
Overall satisfied except for navigation on the site where a few bugs exist. I have an unconfirmed order that I had a lot of trouble deleting. Otherwise, there's a lot of choice in both models and manufacturers. It's pretty well organized when it works.
Acheteur Vérifié
purchased on 01/06/2020
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5
/5
★★★★★
High quality
Acheteur Vérifié
purchased on 01/06/2020
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5
/5
★★★★★
Always good service and on time
Acheteur Vérifié
purchased on 01/06/2020
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5
/5
★★★★★
Super fast and competent
Acheteur Vérifié
purchased on 01/06/2020
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5
/5
★★★★★
Serious and fast delivery
Acheteur Vérifié
purchased on 01/06/2020
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1
/5
★☆☆☆☆
Embarrassing Email Tennis Customer Service I saw an item via a Google search, a £280 Gaming Heads statue that is difficult to get hold of, I ordered the item from 1001 Models nearly 3 weeks ago now. The item was shown to be in stock and payment was processed though PayPal. There was the added cost of paying with PayPal, which later on checking the order details reads as shipping and handling cost, though shipping was free due to the purchase amount. So I was a happy man as I had tracked the item down after months of searching. Next day I log into the account and see that the Statue is marked as unavailable, weird it was shown as available when I purchased it, payment had been processed and taken via PayPal. Here begins the fun part (not) I sent 3 emails to clarify the situation, I received 2 back 3 days later in French, La demande # Order Query a été close et fusionnée dans cette demande. Last comment in request # For those of you not fluent in French (Myself included, thank you Google translate) All it said was they had 'closed and merged into this request'. I would not hear back from them until the next day luckily in English to say that they would receive the item within 10 days. Happy days, or so I thought. The following days (now weeks) of email tennis I received an email 'we just received your products, and the refund will be available next week. Would you like tyour product .' Yes, I would like my product, hence why I initially ordered it. Bizarrely they reply 'We inform you that the refund of your order # was requested on May 26th from our accounting department. This refund will be made through the payment channel as stipulated by French law. We would like to inform you that a refund can be deferred by one month if you are in deferred payment. We insist that this refund will be made within 14 working days.' So you are not sending it out to me then? How does PayPal instant payment require 14 days to refund? Why do I need to abide by French law when I am a UK customer paying with PayPal? So nearly 3 weeks on and waiting for either a refund or item, I'm confused as to which one.
Acheteur Vérifié
purchased on 01/06/2020
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4
/5
★★★★☆
Not bad but would have been better with paint and glue
Acheteur Vérifié
purchased on 01/06/2020
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5
/5
★★★★★
Great all round
Acheteur Vérifié
purchased on 01/06/2020
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4
/5
★★★★☆
I am very satisfied with my order, both in terms of quality and delivery time.
Acheteur Vérifié
purchased on 01/06/2020
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5
/5
★★★★★
RAS compliant product received on time
Acheteur Vérifié
purchased on 01/06/2020
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5
/5
★★★★★
Efficient search site with lots of choice
Acheteur Vérifié
purchased on 01/06/2020
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5
/5
★★★★★
Conforms to order
Acheteur Vérifié
purchased on 01/06/2020
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5
/5
★★★★★
Very good service
Acheteur Vérifié
purchased on 01/06/2020
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