4.2/5
★★★★☆
based on 39296 reviews published

Latest customer reviews

5 /5
★★★★★

Awful customer service. Purchased item only to be told a week later they didn�t have it. Said they would get me a date for arrival and never did. Waited almost a month only to get a refund. (Had it not been for someone else as a gift I wouldn't be so mad) I will never do business with them again. If I could give 0 stars I would. Waste of time and money! Update- this is to the reply of the company. That�s an absolute lie. Please do not use this company they are truly a waste of time!

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Verified Buyer
purchased on 28/03/2018
5 /5
★★★★★

Fast and correct. Thanks

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Verified Buyer
purchased on 28/03/2018
5 /5
★★★★★

Fast and correct Fast and correct. Thanks

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Verified Buyer
purchased on 28/03/2018
5 /5
★★★★★

PRODUCT GOOD AND WELL PROTECTED BUT THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE TOOK OVER A WEEK TO ARRIVE!

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Verified Buyer
purchased on 27/03/2018
2 /5
★★☆☆☆

Items came well packed arrived in a reasonable time from the EU price was great

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Verified Buyer
purchased on 27/03/2018
5 /5
★★★★★

Fast service nothing to say everything is o

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Everything is perfect, especially the color suggestions and availability. I recommend...

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Acheteur Vérifié
purchased on 27/03/2018
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4 /5
★★★★☆

Items came well packed items came well packed, arrived in a reasonable time from the EU, price was great

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Acheteur Vérifié
purchased on 27/03/2018
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4 /5
★★★★☆

Satisfied. fast delivery and correct items

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Perfectrapid.

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Even if there are small glitches, everything is settled politely and efficiently and I will be your customer without hesitation. Good day Patrick Alfred H

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Acheteur Vérifié
purchased on 27/03/2018
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3 /5
★★★☆☆

Wide range of products, but order processing time far too long. Please note that you are competing with Amazon.... For some items I preferred to go through Amazon simply because of the delay.

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Fast! very good follow-up

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Fast, accurate delivery

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Acheteur Vérifié
purchased on 27/03/2018
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5 /5
★★★★★

Very serious

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Acheteur Vérifié
purchased on 27/03/2018
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3 /5
★★★☆☆

PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!

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Acheteur Vérifié
purchased on 27/03/2018
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Answer from 1001hobbies
Dear customer, Thank you for your feedback, we will look into the Hermes shipping delay and try our best to reduce it. Best regards, The 1001Modelkits Team
3 /5
★★★☆☆

PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!

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Verified Buyer
purchased on 27/03/2018
Answer from 1001hobbies
Dear customer, Thank you for your feedback, we will look into the Hermes shipping delay and try our best to reduce it. Best regards, The 1001Modelkits Team
4 /5
★★★★☆

Items came well packed items came well packed, arrived in a reasonable time from the EU, price was great

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Verified Buyer
purchased on 27/03/2018
5 /5
★★★★★

Fast delivery in good condition and in accordance with products viewed and ordered

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Acheteur Vérifié
purchased on 26/03/2018
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1 /5
★☆☆☆☆

I've been waiting months for my refund. Beware of this sales site, they send you an email saying that they have refunded your money, only the money never arrives in your account. STILL NO REFUND ON MY ACCOUNT...

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Acheteur Vérifié
purchased on 26/03/2018
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5 /5
★★★★★

Good products and fast delivery

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Acheteur Vérifié
purchased on 26/03/2018
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5 /5
★★★★★

Nothing to complain about. Excellent response to my last comma

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Acheteur Vérifié
purchased on 26/03/2018
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5 /5
★★★★★

1001 Maquettes nothing to complain about it's perfect

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Acheteur Vérifié
purchased on 26/03/2018
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5 /5
★★★★★

All arrived in good condition packaging was fine cheers

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Verified Buyer
purchased on 25/03/2018
4 /5
★★★★☆

So far completely satisfied despite some problems with the last order. Apparently the internal processes should be optimized - otherwise everything is great, especially the offer!

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Verifizierter Käufer
purchased on 25/03/2018
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5 /5
★★★★★

Order was handled very well Information on tracking via email excellent

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Verifizierter Käufer
purchased on 25/03/2018
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5 /5
★★★★★

Very good I recommend very series

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Acheteur Vérifié
purchased on 25/03/2018
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1 /5
★☆☆☆☆

Delivery in two instalments after two phone calls but still a month's waiting time worldwide designer relay point 25 kms away when there is one at

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Acheteur Vérifié
purchased on 25/03/2018
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5 /5
★★★★★

All arrived in good condition All arrived in good condition, packaging was fine, cheers

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Acheteur Vérifié
purchased on 25/03/2018
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5 /5
★★★★★

All arrived in good condition All arrived in good condition, packaging was fine, cheers

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Verified Buyer
purchased on 25/03/2018
5 /5
★★★★★

Placed my order payed my money and did not Receive my items. Emailed them the reply was so sorry we will sort out the problem and get back to you since then I�ve never received my items or a refund. In my view this is a internet seller that�s happy to ripe you of and have the audacity to ask you for positive feedback. So if you like paying for something your never receive then buy from them.

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Verified Buyer
purchased on 24/03/2018
2 /5
★★☆☆☆

The update set was delivered in a package that was too small. The goods arrived severely bent. Otherwise the delivery times were not as stated I had to wait a week longer. The phone number I called seemed to be a call center, the lady hardly spoke or understood German.

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Verifizierter Käufer
purchased on 24/03/2018
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5 /5
★★★★★

Satisfied.everything as I expected.

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Acheteur Vérifié
purchased on 24/03/2018
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4 /5
★★★★☆

Could you at least give us the part number of the paints I need to get started, or order them from your site as this is my first model and I have no stock m

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Acheteur Vérifié
purchased on 24/03/2018
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1 /5
★☆☆☆☆

Placed my order paid my money and did... Placed my order paid my money and did not Receive my items. Emailed them the reply was so sorry we will sort out the problem and get back to you since then I've never received my items or a refund. In my view this is a internet seller that's happy to ripe you of and have the audacity to ask you for positive feedback. So if you like paying for something your never receive then buy from them.

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Acheteur Vérifié
purchased on 24/03/2018
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Answer from 1001hobbies
Dear customer, Unfortunately it appears the package was lost during the shipment. We will refund your order as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
1 /5
★☆☆☆☆

Placed my order payed my money and did… Placed my order payed my money and did not Receive my items. Emailed them the reply was so sorry we will sort out the problem and get back to you since then I’ve never received my items or a refund. In my view this is a internet seller that’s happy to ripe you of and have the audacity to ask you for positive feedback. So if you like paying for something your never receive then buy from them.

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Verified Buyer
purchased on 24/03/2018
Answer from 1001hobbies
Dear customer, Unfortunately it appears the package was lost during the shipment. We will refund your order as soon as possible. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
5 /5
★★★★★

A very well-designed site with many models and accessories

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Acheteur Vérifié
purchased on 23/03/2018
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1 /5
★☆☆☆☆

See the message recently sent to customer service. I see that switching between computers is not up to scratch. A computer is just a silly machine.

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Acheteur Vérifié
purchased on 23/03/2018
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5 /5
★★★★★

Very good price and fast delivery

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Acheteur Vérifié
purchased on 23/03/2018
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3 /5
★★★☆☆

Following the loss of a parcel from the post office, 1001 maquettes undertook to replace the order within a timeframe that was a little long for my taste, as was the processing of the order, which was also a little long, taking 8 to 10 days despite the availability of items + the shipping time, which is a shame for items that are available. Apparently it's not the first time that parcels don't arrive at their destination. isn't it better, with the deplorable and catastrophic service and the repeated thefts from the post office, to ask for a delivery against signature on receipt? or better to change the method of shipment. the 2nd delivery was made by parcel relay to avoid a 2nd loss or theft from the post office. The cost of the operation, 6.90 for the shipping charges added to the 7.90 (postage) for the 1st shipment for an order of €26 ...., is a bit expensive for a parcel to be delivered 7 weeks after the order has been placed. Management of this crisis acceptable, but delivery times

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Acheteur Vérifié
purchased on 23/03/2018
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