/5
★★★★☆
based on 37420 reviews published
★★★★☆
based on 37420 reviews published
Latest customer reviews
5
/5
★★★★★
Claim to be a English company but in fact its based abroad.. I cant stress enough how dodgy that is.. Also you can try ring the uk number but it never gets answer. Pitiful really. I can understand how they are only 3 star.. Stick to proper uk based hobby sellers you wont go far wrong there.
Verified Buyer
purchased on 12/05/2020
5
/5
★★★★★
Understand it is tough at the moment but my order was placed on the 30/04 money debited and i have no idea what is happening. no tracking no. no update from yourselves. I am getting concerned. Order no. 206775 regards
Verified Buyer
purchased on 12/05/2020
5
/5
★★★★★
I have finally received my parcel. Just as I expected. Too bad it took so long because of that damn virus! Super
Acheteur Vérifié
purchased on 12/05/2020
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5
/5
★★★★★
Very good delivery
Acheteur Vérifié
purchased on 12/05/2020
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5
/5
★★★★★
Very good and very fast despite the current circumstances
Acheteur Vérifié
purchased on 12/05/2020
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4
/5
★★★★☆
Slightly chaotic Colissimo deliveries
Acheteur Vérifié
purchased on 12/05/2020
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1
/5
★☆☆☆☆
There's so much to say that I don't even want to fight with this lack of consideration for customers (despite form messages and emails, no call back from them ...). There are other sites that are much better in terms of price, competence (there was no Revell 48 email paint, so I ended up with a 48 acrylic) and delivery times (an order dated April 24 was shipped on the 6th (12 days later!!) and arrived on the 11th. Nothing's good here
Acheteur Vérifié
purchased on 12/05/2020
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5
/5
★★★★★
Despite the special circumstances, product quality monitoring services excel
Acheteur Vérifié
purchased on 12/05/2020
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1
/5
★☆☆☆☆
After your answer.... if I could put less than a star I would because who are we kidding ???? Small example since everything comes supposedly from your suppliers: on the Tamiya-shop the F4U Corsair Bird cage at 132 is sold 11999 euros and on your site it is at 22499........ almost twice the price and I would add that Tamiya I think does not sell at a loss!!! Which is why I firmly maintain that this is theft, pure and simple.
Acheteur Vérifié
purchased on 12/05/2020
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5
/5
★★★★★
Excellent service and fast, accurate shipping
Acheteur Vérifié
purchased on 12/05/2020
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5
/5
★★★★★
I am satisfied with my purchases
Acheteur Vérifié
purchased on 12/05/2020
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4
/5
★★★★☆
My son had a lot of fun. Suitable for a 10 year old, but the paint pots were missing.
Acheteur Vérifié
purchased on 12/05/2020
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5
/5
★★★★★
Everything arrived perfectly in order, despite the exceptional circumstances we are currently experiencing.
Acheteur Vérifié
purchased on 12/05/2020
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1
/5
★☆☆☆☆
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards
Acheteur Vérifié
purchased on 12/05/2020
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5
/5
★★★★★
Figures as described. No worries
Acheteur Vérifié
purchased on 12/05/2020
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1
/5
★☆☆☆☆
Claim to be a English company!!! Claim to be a English company but in fact its based abroad.. I cant stress enough how dodgy that is.. Also you can try ring the uk number but it never gets answer. Pitiful really. I can understand how they are only 3 star.. Stick to proper uk based hobby sellers, you wont go far wrong there.
Verified Buyer
purchased on 12/05/2020
1
/5
★☆☆☆☆
Delivery??? understand it is tough at the moment but my order was placed on the 30/04, money debited and i have no idea what is happening. no tracking no., no update from yourselves. I am getting concerned. Order no. 206775 regards
Verified Buyer
purchased on 12/05/2020
1
/5
★☆☆☆☆
Ze annuleren automatisch de helft van je bestelling die je dan als voucher krijgt en de andere helft komt gewoon niet. Op mails krijg je amper reactie en ze doen er alles aan om je af te houden. Het nummer zijn ze ook niet op te bereiken. BESTEL HIER NIET!!!
Verified Buyer
purchased on 11/05/2020
1
/5
★☆☆☆☆
Oplichters Ze annuleren automatisch de helft van je bestelling die je dan als voucher krijgt en de andere helft komt gewoon niet. Op mails krijg je amper reactie en ze doen er alles aan om je af te houden. Het nummer zijn ze ook niet op te bereiken. BESTEL HIER NIET!!!
Acheteur Vérifié
purchased on 11/05/2020
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1
/5
★☆☆☆☆
I placed an order on 04042020 today is 11052020 and I've only just received news of my order. I was surprised to be told that my item was no longer available, even though it was still in stock when I placed my order. I have also asked several times for explanations, to which there has been no response. I don't recommend this site, which has disappointed me, and I don't intend to return.
Acheteur Vérifié
purchased on 11/05/2020
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1
/5
★☆☆☆☆
Oplichters Ze annuleren automatisch de helft van je bestelling die je dan als voucher krijgt en de andere helft komt gewoon niet. Op mails krijg je amper reactie en ze doen er alles aan om je af te houden. Het nummer zijn ze ook niet op te bereiken. BESTEL HIER NIET!!!
Verified Buyer
purchased on 11/05/2020
1
/5
★☆☆☆☆
Requested order on April 28 with expected delivery date last week as of today (May 11) I do not know anything about my order. It was a gift for my son whose birthday is today. The store says they have shipped it but after contacting the carrier they tell me they have not received anything to ship. So this company does not tell the truth to their customers. Once paid, they ignore it. I have asked them for explanations and they reply that they have sent it and close the case. The numerous reviews on their website indicate that it is not just me. I will not buy again in this store and actively recommend not to do so to my acquaintances especially for the opacity and lack of communication on the problems they seem to have. I will also file an official complaint after a
Comprador Verificado
purchased on 11/05/2020
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5
/5
★★★★★
Still have not received the paints and brushes which I ordered over 10 days ago
Verified Buyer
purchased on 10/05/2020
1
/5
★☆☆☆☆
Poor Delivery Still have not received the paints and brushes, which I ordered, over 10 days ago
Acheteur Vérifié
purchased on 10/05/2020
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1
/5
★☆☆☆☆
Poor Delivery Still have not received the paints and brushes, which I ordered, over 10 days ago
Verified Buyer
purchased on 10/05/2020
3
/5
★★★☆☆
This site makes no indication it is not based in the UK unless you come off their website to see it is actually French. I placed an order on the second of the month and have still not recieved it. I only purchased from this site as they had everything in stock at the time. Although it would have been easier to wait for the items on eModels to come back into stock as it would have arrived sooner anyway and most likely cheaper. Looks as though my review is not a one off a lot of people are having the same issue. I hope these reviews make them decide to change their site information to let us know they are not actually shipping from the UK when you place an order. I have now sent an email to see what can be done regarding the order and have asked for it to be cancelled if they cannot help. I get these are tough times however every other order I have placed has arrived within half the time. As far as im concerned this will be my last order from this site.
Verified Buyer
purchased on 09/05/2020
1
/5
★☆☆☆☆
This site makes no indication it is not... This site makes no indication it is not based in the UK unless you come off their website to see it is actually French. I placed an order on the second of the month and have still not recieved it. I only purchased from this site as they had everything in stock at the time. Although it would have been easier to wait for the items on eModels to come back into stock as it would have arrived sooner anyway and most likely cheaper. Looks as though my review is not a one off, a lot of people are having the same issue. I hope these reviews make them decide to change their site information to let us know they are not actually shipping from the UK when you place an order. I have now sent an email to see what can be done regarding the order and have asked for it to be cancelled if they cannot help. I get these are tough times however every other order I have placed has arrived within half the time. As far as im concerned this will be my last order from this site.
Acheteur Vérifié
purchased on 09/05/2020
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1
/5
★☆☆☆☆
This site makes no indication it is not… This site makes no indication it is not based in the UK unless you come off their website to see it is actually French. I placed an order on the second of the month and have still not recieved it. I only purchased from this site as they had everything in stock at the time. Although it would have been easier to wait for the items on eModels to come back into stock as it would have arrived sooner anyway and most likely cheaper. Looks as though my review is not a one off, a lot of people are having the same issue. I hope these reviews make them decide to change their site information to let us know they are not actually shipping from the UK when you place an order. I have now sent an email to see what can be done regarding the order and have asked for it to be cancelled if they cannot help. I get these are tough times however every other order I have placed has arrived within half the time. As far as im concerned this will be my last order from this site.
Verified Buyer
purchased on 09/05/2020
1
/5
★☆☆☆☆
I am still waiting for a package for three weeks after having paid 1083€ of shipping costs and they do not give me a solution. It's up to you if you buy from this one
Comprador Verificado
purchased on 09/05/2020
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3
/5
★★★☆☆
I am going to give 3 stars for the following reasons: - In mid-April I placed an order on the website they have a great catalog of many models at affordable prices. - All good in regards to payment report invoice etc. Knowing the situation that the world is going through in general for the CoVid19 I was patient and knew that the shipment would take a little longer to arrive and more having selected the Eco option (although they charge you 10€ shipping but good). -Now comes the problem when I asked for shipping information they replied that the item was not in stock with what I was very surprised because it had been 2 weeks and they told me that now it was not in stock (which would violate their own terms of sale where it specifies that if there is no stock of a product they must notify you within 48 hours). -Well, seeing this setback I asked for a refund because if there is no stock the logical thing to do is to cancel the order. I did not receive a reply. - But to my surprise today I receive the shipment (in perfect condition) later than ever. As a conclusion I understand that we are going through a difficult situation for companies and transports but as a customer opinion I think that the communication between buyer and seller should be improved and above all improve the logistics, why do they tell me that it is not in stock and 5 days later I suddenly receive my order? They could have warned me about it and saved me the worry of not knowing if I would receive my product or the money in case of refund. PS: The 1350 scale model ship is very successful and I will be able to enjoy it.
Comprador Verificado
purchased on 09/05/2020
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