★★★★☆
based on 39305 reviews published
Latest customer reviews
I was well pleased with the paints but … I was well pleased with the paints but hardly surprising as they were Humbrol which I have used for years. Delivery was quite good considering it was within the Christmas period. I would use this firm again should need arise.
All ok as described
I paid for the box to be wrapped in gift wrap and a card but none of this was taken e
Super Website - BestService
I asked for delivery information and it was fulfilled perfectly.
I ordered a shipment (120762) on 18122017. The delivery time they gave me was between the 22nd and 23rd, that is 45 days. We are at 28122017 and I have not received it nor have I received any notification. I did it adjusting to my work dates and now all my plans have been disrupted.
Ordered on line Ordered on line, paid on line and my stuff turned up when expected. Good service - I will use again
Order processed with punctuality and accuracy. Thank you
Very fast order processing and dispatch, careful packaging and excellent communication. As for the catalog on the site, it's very varied and allows for a multitude of projects. In short, I'm going back with my eyes closed.
Immediate dispatch, very well packaged, item fully complies with my expectations (Eiffel Tower). Too difficult to assemble for my son of years but we were delighted to assemble it as a family just after the passage of Santa Claus! Well
The carton is very damaged.it's stressful at the reception.
Very good store meets my expectations
Very satisfactory
Ordered on line Ordered on line, paid on line and my stuff turned up when expected. Good service - I will use again
Good tracking of the parcel, delivered to a relay point at the address given.
Thank you very much
Good transaction.
Wide choice of models. Fast shipping
Product conforms. The model glue is terrible !!!! Fast delivery
Lots of choice and very reasonable delivery times.
1001 maquettes it's serious respect of the deadline before Christmas with a good follow-up of the col
Fast delivery, everything is fine
1st order and my last! To flee absolutely... Items supposedly in stock and after 6 days they send you a message saying that the items are unavailable.... Disgraceful to cash the money and ask if you want a similar replacement item... Too easy to make money on the backs of people !!!! Waiting for the refund of my articles which is not immediate... I advise you to stay away from this scam store.
The delivery worked perfectly. I am very disappointed with the contents of the box - the ship itself. I would have expected more DIY work and fewer prefabricated stamped parts. Far too few details were shown on the Internet. But this is only in passing. The description (text) is more than poor and the pictures are inadequate. I have built many ship models but I have never experienced such a lack of transparency in the pictures and figures. And that for a lot of money. WHAT A SHAME!
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
Delivery on time by products goods in perfect condition.
Long delivery time. Moulding problem. Poster damaged
Beautiful book and finally with cockpit detail
Everything is ok except the package torn and opened not sup
Nothing to say i received my parcel on time
Very good signs would have liked just a little more choice on boats ladders 187. Order sent on time
Order placed on 111117 one month later still no parcel delivered. I ask customer service about the status of my order because I haven't received anything. They tell me I'm missing half my items and that they'll send what they have in stock. In exchange he gives me a credit note for the amount of the 2 items I'm missing, plus free delivery. A week later I see the items I'm missing are available again on the site. I send an email to customer service and they tell me that the items I'm missing are not available. I find that the service is not at all of quality it is the first that it happens to me with such a level of incompetence. I am very disappointed with the customer service and the management.
Package received in good condition and on time. I highly recommend
The delivery time is a bit long and the shipping costs to Austria are very high. The goods are o.k.
Good selection and fast delivery.
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
My opinion is mixed. they seemed very professional until I received my parcel of 8 paints with a completely dry pot of matt white inside. it wasn't even possible to stick the tip of a knife into it, so to speak. I contacted them by chat and the person suggested 2 times that I use solvent to dilute it!!!!! but it's as hard as a rock, it won't do any good to dilute it!!!!!! And when I ask for an exchange, no reply. I really wonder if he knows the paints he's selling. In short, you shouldn't order everything from them, especially with a commercial return like this that doesn't exist if you have a penny to your name.
Does not meet delivery deadline
Good contact with customer service in general. Fast and efficient responses. The choice of accessories for the model airplanes could be much wider, especially the choice of decals. On the other hand, you don't have to be in a hurry to receive the items.
Part of the order only!!!! Bravo!!!!