/5
★★★★☆
based on 36882 reviews published
★★★★☆
based on 36882 reviews published
Latest customer reviews
4
/5
★★★★☆
Order is neatly packaged arrived Unfortunately, the track and trace did not work
Geverifieerde Koper
purchased on 17/01/2020
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5
/5
★★★★★
Perfect from A to Z
Acheteur Vérifié
purchased on 17/01/2020
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5
/5
★★★★★
Perfect nothing to say
Acheteur Vérifié
purchased on 17/01/2020
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5
/5
★★★★★
Very effective in delivery. I was not at home and they attended to the schedule I asked them to deliver. Perfect packaging
Comprador Verificado
purchased on 17/01/2020
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1
/5
★☆☆☆☆
Absolutely terrible customer service March 2020 update: Still waiting February 2020 update: Several weeks later, after claiming to be processing a refund, I am still waiting. Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution. Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website. As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple of days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.
Acheteur Vérifié
purchased on 16/01/2020
Translated review
Answer from 1001hobbies
Hello sir, It was shipped, we told you it was probably lost due to the time and we proposed you different solutions. Edit: Sir, we have answer you e-mais and have asked for the refund which takes place within two weeks following the time we have asked as written in our sales condition. I am sorry I didn't answer to : ""So no apology? Just some stupid jokes? This is the epitome of absolutely terrible customer service. Go fuck yourself."" Following my answer : ""Hello Mr. Harris, We are not a scam, one of our team member just made a mistake and ship it as en eco delivery and not Express ... Celestine went straight to the Warp ... I have asked for a refund of your order as it is unfortunatly unavailable at the moment with GW. Hail Hydra ... I mean the Emperor sorry,"" Second edit: Sir, Buying with us doesn't allow you to be insulting as you were and not use the minimum of politness, we are still human being answering to you. We understand you are disapointed that you didn't receive the gift. We had preferred to use humor to answer your harsh emails. We care a lot about our customer and we do as much as we can when they allow us when it is possible. Sincerely,
5
/5
★★★★★
Fast, reliable service to... Fast, reliable service to the UK
Acheteur Vérifié
purchased on 16/01/2020
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4
/5
★★★★☆
So far very satisfied! The product is great I had ordered for my first order a Ducati Paningale to assemble (a gift to offer that was very pleasing) Negative point: some products have delivery times a little long as the Subaru BRZ that I am still waiting from their supplier Victim of their success but point to improve Thanks to you the 1001 hobbies team for offering excellent models like
Acheteur Vérifié
purchased on 16/01/2020
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5
/5
★★★★★
Hello. Material received in good condition in a well-protected parcel. Now all I have to do is enjoy assembling my ma
Acheteur Vérifié
purchased on 16/01/2020
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5
/5
★★★★★
Extensive catalog payment OK shipping choice of many discounts A reference in make-up
Acheteur Vérifié
purchased on 16/01/2020
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5
/5
★★★★★
No problem
Acheteur Vérifié
purchased on 16/01/2020
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1
/5
★☆☆☆☆
ORDER made on January 07 and paid called the14 response package blocked because it lacks a product in agreement we change a ref and the package leaves tomorrow either!! the 16 recall the package has disappeared we keep you informed my 88.30 € have not been lost for everyone reference: 189742 and a disappointing birthday the 17 for a friend forced me to turn to Amazon you will understand that I do not vou
Acheteur Vérifié
purchased on 16/01/2020
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1
/5
★☆☆☆☆
On December 27th I made the purchase in which it said that it would take 8 days to arrive and today I still have not received anything and the woman who attends in Spain all she does is to give capotazos and not make it clear where it is or how long it will take.
Comprador Verificado
purchased on 16/01/2020
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5
/5
★★★★★
Service rapide et fiable vers le… Service rapide et fiable vers le Royaume-Uni
Verified Buyer
purchased on 16/01/2020
1
/5
★☆☆☆☆
Absolutely terrible customer service March 2020 update: Still waiting February 2020 update: Several weeks later, after claiming to be processing a refund, I am still waiting. Absolutely terrible customer service, waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution. Even in their reply below, you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website. As you can continue to see below, they have never even attempted to apologize, just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple days, reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor, some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check, you know, like how all e-commerce sites work. Not this one though, they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said, was 'We're so sorry, we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.
Verified Buyer
purchased on 16/01/2020
Answer from 1001hobbies
Hello sir, It was shipped, we told you it was probably lost due to the time and we proposed you different solutions. Edit : Sir, we have answer you e-mais and have asked for the refund which takes place within two weeks following the time we have asked as written in our sales condition. I am sorry I didn't answer to : ""So no apology? Just some stupid jokes? This is the epitome of absolutely terrible customer service. Go fuck yourself."" Following my answer : ""Hello Mr. Harris, We are not a scam, one of our team member just made a mistake and ship it as en eco delivery and not Express ... Celestine went straight to the Warp ... I have asked for a refund of your order as it is unfortunatly unavailable at the moment with GW. Hail Hydra ... I mean the Emperor sorry,"" Second edit : Sir, Buying with us doesn't allow you to be insulting as you were and not use the minimum of politness, we are still human being answering to you. We understand you are disapointed that you didn't receive the gift. We had prefered use humor to answer your harsh emails. We care a lot about our customer and we do as much as we can when they allow us when it is possible. Sincerely,
2
/5
★★☆☆☆
Service rapide et fiable vers le Royaume-Uni
Verified Buyer
purchased on 16/01/2020
5
/5
★★★★★
March 2020 update: Still waiting February 2020 update: Several weeks later after claiming to be processing a refund I am still waiting. Absolutely terrible customer service waited a month for an item that showed as shipped only to be told they marked as shipped as a mistake with no resolution. Even in their reply below you can see how half hearted their customer service is. I never received even an apology and am still waiting for a refund. Do not purchase from this website. As you can continue to see below they have never even attempted to apologize just more dumb jokes. This was a late gift request from my nephew and I was thrilled to see in stock here because it was sold out everywhere else. Instead the order stalled after a couple days reading as 'shipped' with no update or communication. Not everyone is in on your brand of humor some people just want to buy a thing and have it delivered to the address provided in the time frame that was given at check you know like how all e-commerce sites work. Not this one though they will not deliver your order and think they're cool with insider humor while doing it. I'm sure whatever self-important reply they have next will only continue to show how little they care about their customers. Literally all that needed to be said was 'We're so sorry we will process a refund' or you could have provided any update to shipping when something was clearly stalled for about 3 weeks on an order that should have been delivered within one.
Verified Buyer
purchased on 16/01/2020
4
/5
★★★★☆
Everything delivered nicely on time!
Geverifieerde Koper
purchased on 15/01/2020
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1
/5
★☆☆☆☆
I have already replied and my review has been deleted. Delivery not in accordance with commitments (delivery to a third party instead of my home) despite my presence at mo
Acheteur Vérifié
purchased on 15/01/2020
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4
/5
★★★★☆
Most complete site despite a few missing references. Fast and careful shipping.
Acheteur Vérifié
purchased on 15/01/2020
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5
/5
★★★★★
Thank you for this 2nd quick and efficient order. Sincerely
Acheteur Vérifié
purchased on 14/01/2020
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5
/5
★★★★★
Pleasant service
Acheteur Vérifié
purchased on 14/01/2020
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5
/5
★★★★★
Very good variety of revell paints. Correct shipping
Comprador Verificado
purchased on 14/01/2020
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5
/5
★★★★★
I purchased a fantastic Harrier as a Christmas gift for my partner. On time package well packed and wrapping that hid well with heavy paper. Perfect service (like the gift). Very satisfied.
Acquirente Verificato
purchased on 13/01/2020
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4
/5
★★★★☆
Shipping not super fast but still within the specified time. Material well packed and complete
Acquirente Verificato
purchased on 13/01/2020
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4
/5
★★★★☆
Slightly high shipping costs
Acheteur Vérifié
purchased on 13/01/2020
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5
/5
★★★★★
Fast delivery Complete order Very good
Acheteur Vérifié
purchased on 13/01/2020
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5
/5
★★★★★
Clean and fast shipping.
Acheteur Vérifié
purchased on 13/01/2020
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5
/5
★★★★★
Fast delivery careful packaging all with cordiality. to recommend without hesitat
Acheteur Vérifié
purchased on 13/01/2020
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5
/5
★★★★★
Choice of fast shipping and serial tracking
Acheteur Vérifié
purchased on 13/01/2020
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5
/5
★★★★★
Very satisfied with the purchase it was for a gift and my father is very happy with the model. It arrived in perfect condition and earlier than expected.
Comprador Verificado
purchased on 13/01/2020
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