Reviews 1001hobbies

I bought some paintings all of them marked as available on Wednesday December 2 until day 5 are not marked c""sent"" and to day 13 still waiting to receive it.

Too long a delay

Fairly complete site Fast delivery and perfect reception

Missing products and deliveries that take too long Even if the after-sales service was courteous, the reaction and dispatch of parcels takes too long .

Transaction without hassle and product perfect many thanks, product spot on

Great service Placed model order and very happy with service. Good ongoing feedback with regards to status of order. Order is yet to be received but happy customer so far.

Very good, professional telephone service with the right answers. It's a pity that delivery with mondial relay is so shabby. I still haven't received my parcel and that doesn't make me want to recommend it because I could have received it faster aill

Transaction without hassle and product perfect many thanks, product spot on

Great service Placed model order and very happy with service. Good ongoing feedback with regards to status of order. Order is yet to be received but happy customer so far.

Super model with everything!

Wouldn't hesitate to buy again from them! I bought some decals and even with the language barrier (order processed in French) and weird invoicing the price I paid was correct. This was explained in an email they returned upon my query. It took 4.5 weeks to get the item but was well worth the wait considering it cost me 1/2 as much. I would use them again.

Wouldn't hesitate to buy again from them! I bought some decals and even with the language barrier (order processed in French) and weird invoicing the price I paid was correct. This was explained in an email they returned upon my query. It took 4.5 weeks to get the item but was well worth the wait considering it cost me 1/2 as much. I would use them again.

If there was only one word it would be ""scandalous""! Explanation: I place an order with several items. A few days later I get an e-mail about a product that's out of stock. OK, that can happen. I was told that my order was being prepared. Less than a week later the product is in stock, I recommend it, shipping costs to be paid again of course! Then it goes on, several products that were in stock on the day of my order are out of stock! Again waiting, then the products are in stock, strange these stock movements! I still recommend it! In short after more than a month I received my products but in 3 times!!!! They will have a customer in

I can almost copy and paste a recent negative review. I ordered a model on the site for a birthday. The order was placed on November 07, 2015, and the item was in stock and therefore available within 8 days. To date, December 07, 2015, nothing has happened: I've sent multiple emails and called several times, and the answer has always been that the item is in transit (I suppose it's been on a snail's back for 1 month), with no really valid explanation and a thousand excuses: there was an inventory holiday, a very nice offer to send it to me by Colissimo, but the Colissimo has never arrived ... During all this time, and even today, the article is noted as available on the site. The amount of the order was immediately debited: 203 euros I deduce that this site is not reliable since it is a review already written by other people. In the meantime, I had to order another m""rue des maquette"" In short, I'm very disappointed by this site! and yet I was accommodating and patient.

Very bad judgment. More than a month after ordering, I have not received anything. My emailed requests have never been answered. Apparently the package was returned to the sender for incomplete addresses. I, however, provided them with the accurate address.

Dear friends of 1001 Maquettes, Santa Claus has found everything he needs. However, he asked me to tell you that he would like to find more products from the Verlinden range on your site. Sincerely JP Bo

Everything went super smoothly except for a slight delay in delivery (compared to the time initially announced) and a major problem with the delivery point (unimaginably rude and seriously incompetent person: seriously avoid it, remove it from your order).

Great site for models. Nothing to say

I get these notices about my shipment but my package has not arrived !!!!!!! Where is my package ?????????????????????????????

They have not met the delivery deadlines and the worst thing is that they do not give any visibility on the status of the order. After sending 2 written messages, one through their website and another by email and after calling several times to the 2 phone numbers they have and not getting through to anyone, I have decided to cancel my order and request my money back. Very dissatisfied

On-time delivery and impeccable packaging

Delivery a little long but product top!

I get these notices about my shipment but my package has not arrived !!!!!!! Where is my package ?????????????????????????????

I ordered a 124 scale car a Jaguar E type from Hellerthe order was placed on November 4, 2015 expected time for delivery 79 working days to date December 2, 2015 I have still not received anything. On November 30 I forwarded an email with inquiries about my order which they were careful not to respond to. This is the first time I purchased from them but I think it will also be the last. Last year I ordered a kit from a store in Hong Kong23 days later I had the box at home.........si but Hong Kong is on the other side of the earth!!!!

Better chance of seeing pigs fly than seeing your order. I placed an order on Oct. 22, 2015 for my elderly grandfather. As of November 29, 2015 I have not received my package or any response from the company into the whereabouts of the package. In fact, my order is still listed as being processed. Like many of their other customers, I think I have fallen victim to a scam where they say the item is in stock, but it actually isn't. My poor grandfather is very irritated. At this point I just want my money back so my grandfather will get off my back and I can order the product somewhere else. I have sent 3 emails, 2 where sent today. Their excellent customer service is a sham. Customer service is only available 2 hours a day in an unknown timezone if you speak French.

Better chance of seeing pigs fly than seeing your order. I placed an order on Oct. 22, 2015 for my elderly grandfather. As of November 29, 2015 I have not received my package or any response from the company into the whereabouts of the package. In fact, my order is still listed as being processed. Like many of their other customers, I think I have fallen victim to a scam where they say the item is in stock, but it actually isn't. My poor grandfather is very irritated. At this point I just want my money back so my grandfather will get off my back and I can order the product somewhere else. I have sent 3 emails, 2 where sent today. Their excellent customer service is a sham. Customer service is only available 2 hours a day in an unknown timezone if you speak French.

Delivery received well packaged (the gift wrap survived the trip). waiting time more than correct (less than a week) in standard delivery. nickel don

Everything has been correct, the order, the processing and the delivery time, all correct and in impeccable condition.

Respect for the customer is unquestionable: a gift offered following a delivery error gives me the opportunity to testify in favor of this gesture, which, beyond its commercial character, is not necessarily a quality to be found in all model sellers. In view of my experience in customer relations, I can only recommend c

Very large selection great availability competitive prices it's a pity that the fluidity of the pages on the site is often slow

After 9 working days they still have not shipped the package despite the fact that from email received from them the package was ready the day after payment. Sent 3 emails to ask for explanation and they always replied with the usual pre-packaged email: Dear Customer Please rest assured that we do our best to provide our customers with prompt delivery. You will receive a tracking number as soon as the package is sent. Cordially Customer Service 1001models What a shame!!!!! In retort to what you wrote below I am sorry to contradict you but on your site it clearly states that the package would arrive within 7-9 business days I even took the screenshot of the page. Also you cannot write that the order was prepared as per. you wrote on 1611 if it is not true since you wrote me today that you are still waiting for the item. Dear Customer Your order code has been prepared. You can access the tracking of your shipment and download the invoice by clicking on ""Order archive"" under ""my account"" on our website. Sincerely

Wide range of products at good prices. Availability and care for its customers

We ordered a model on the site for our daughter's birthday. The order was placed in 2009 and the article is in stock and therefore available within 8 days. To date, 2211, nothing has been received and we have sent several emails because it is impossible to get in touch with a physical person. During all this time, and even today, the item is noted as available on the site. We finally asked for a refund, which I hope will take less than two months, because of course the amount of the order was immediately debited. I deduce from this that the commercial policy is to attract the""super promo"" and never to send the products. In short, if you want to be sure of getting your items for Christmas, AVOID or aim for December 201.

This sales site sucks

My order was placed on November 1st, today is the 16th and I still haven't received anything. Apart from a gesture from 1001 maquettes that might make me change my mind, I will never order from them again.

Thanks to the whole team. One of the references ordered was out of stock. One phone call to a professional and responsive person and a solution was found. I will place a new order with

Excellent service. Excellent, fast service.

A little long from order to delivery

Excellent service. Excellent, fast service.

Good source for special kits