4.2/5
★★★★☆
based on 37910 reviews published

Latest customer reviews

2 /5
★★☆☆☆

Very disappointed. i ordered a car model in one color for a gift. i received this model in another color. i contacted customer service by email. for a ""reacti"" (as noted on the site) 24 hours passed and no answer to my request.

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Acheteur Vérifié
purchased on 18/09/2015
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5 /5
★★★★★

The parcel arrived quickly. Brav

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Acheteur Vérifié
purchased on 18/09/2015
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2 /5
★★☆☆☆

Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny

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Verified Buyer
purchased on 18/09/2015
1 /5
★☆☆☆☆

Ordered on 01.09 and paid immediately. But no goods have arrived to date. You can also send the customer shipping number but this is not the case. calls are pushed away and if you write to them no reaction. Not recommendable.

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Verifizierter Käufer
purchased on 18/09/2015
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4 /5
★★★★☆

5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!

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Verified Buyer
purchased on 17/09/2015
Answer from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
4 /5
★★★★☆

5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!

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Acheteur Vérifié
purchased on 17/09/2015
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Answer from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
5 /5
★★★★★

I recommend 1001 maquette for those who are like me enthusiasts I find that there is a choice at interesting prices and that deliveries are respectedÃ

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Acheteur Vérifié
purchased on 16/09/2015
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5 /5
★★★★★

Very good i wuz very pleased will deal with them again

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Acheteur Vérifié
purchased on 16/09/2015
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5 /5
★★★★★

Very good i wuz very pleased will deal with them again

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Verified Buyer
purchased on 16/09/2015
3 /5
★★★☆☆

I found wagons for the model railroad here that are no longer available anywhere else. However, it is not true that the goods are dispatched within two days. It was more like two weeks. So if you are looking for a rare model, this is the right place. However, you have to be patient.

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Verifizierter Käufer
purchased on 16/09/2015
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3 /5
★★★☆☆

Good overall experience, could improve the shipping time.

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Comprador Verificado
purchased on 15/09/2015
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4 /5
★★★★☆

Delivery was good. Assembly is already underway.

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Verifizierter Käufer
purchased on 15/09/2015
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5 /5
★★★★★

Parcel received quickly well protected.nothing to criticize m

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Acheteur Vérifié
purchased on 13/09/2015
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5 /5
★★★★★

Order received on time I am satisfied with the seriousness of 1001 maquet

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Acheteur Vérifié
purchased on 12/09/2015
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3 /5
★★★☆☆

Large, well-stocked boxdoubts about the state of the stock when an order is placedno verbal communication possible to obtain information about an order that is not delivered within a reasonable time (more than 15 days).As it stands I would not recommend 1001 and a model as a preferred supplier.I may change my mind if I receive news of my order 64512 which was settled on 26.08.1

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Acheteur Vérifié
purchased on 11/09/2015
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3 /5
★★★☆☆

Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.

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Acheteur Vérifié
purchased on 11/09/2015
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3 /5
★★★☆☆

Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.

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Verified Buyer
purchased on 11/09/2015
5 /5
★★★★★

Fast and efficient

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Comprador Verificado
purchased on 11/09/2015
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3 /5
★★★☆☆

When you take four days, in fact, you wait for payment and then you complete the order. What's more, the letter carrier never comes up to deliver the parcel. You have to go to the post office. On the other hand, if we take the parcel to Auchan St Priest for my example, we are well received and well served. Everything is easy and clear. But you have to be valid etc. Yet I take the colissimo rate. I had asked for gift wrap. The only thing that's long is the delivery time. I picked up the package more than 1

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Acheteur Vérifié
purchased on 10/09/2015
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5 /5
★★★★★

Fast, high-quality service

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Acheteur Vérifié
purchased on 10/09/2015
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4 /5
★★★★☆

Very well packed and complete. The delivery time is a little lo

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Acheteur Vérifié
purchased on 10/09/2015
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1 /5
★☆☆☆☆

No customer service, no response by e-mail or telephone, no parcel tracking, not to mention the unacceptably slow delivery times.

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Acheteur Vérifié
purchased on 09/09/2015
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5 /5
★★★★★

Quick and easy - nothing to report

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Acheteur Vérifié
purchased on 09/09/2015
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4 /5
★★★★☆

I had been offered a €100 gift voucher to use at 1001 Maquettes. I placed an order but couldn't figure out how to use it. Fortunately, there was online chat. That's how I was able to find the solution, thanks to a friendly and efficient contact. Everything else (delivery times and products ordered) was perfect. I'll be back

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Acheteur Vérifié
purchased on 07/09/2015
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5 /5
★★★★★

Fast order processing. Product conforms.

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Acheteur Vérifié
purchased on 05/09/2015
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5 /5
★★★★★

As usual, this site is faithful to these commitments.

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Acheteur Vérifié
purchased on 05/09/2015
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4 /5
★★★★☆

My order was what I had asked for and was in agreement with the delivery which was perfect.

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Acheteur Vérifié
purchased on 04/09/2015
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1 /5
★☆☆☆☆

I placed an order on 2082015 we are September 3 and still nothing received. Of course the bank account has been debited !!!! I've left 2 voicemails and 2 emails and no response from them. I'm thinking of sending a letter as I should. Customer service is not reactive at all.

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Acheteur Vérifié
purchased on 03/09/2015
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5 /5
★★★★★

Very satisfied arrived in good condition very satisfied

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Acheteur Vérifié
purchased on 01/09/2015
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5 /5
★★★★★

Très content Bien arrivé en bon état parfait très satisfait

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Verified Buyer
purchased on 01/09/2015
4 /5
★★★★☆

Very good product complete arrive on time small defect lack of paint in the kit too bad especially for a product worth 40

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Acheteur Vérifié
purchased on 30/08/2015
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5 /5
★★★★★

What more can I say?

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Acheteur Vérifié
purchased on 29/08/2015
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5 /5
★★★★★

Excellent company product shipped quickly and quickly reached me

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Acquirente Verificato
purchased on 29/08/2015
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1 /5
★☆☆☆☆

INSUFFICIENT !!! I placed my order on August 8 but I still haven't received anything.After 2 emails they replied that they were interested in my package but I still haven't received any reply.

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Acquirente Verificato
purchased on 28/08/2015
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3 /5
★★★☆☆

Took a while for delivery, though happy with model My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.

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Acheteur Vérifié
purchased on 25/08/2015
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3 /5
★★★☆☆

Took a while for delivery, though happy with model My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.

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Verified Buyer
purchased on 25/08/2015
5 /5
★★★★★

A wide choice of products, easy site searches, fast delivery and reasonable prices: four reasons to come back to 1001 maquettes.

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Acheteur Vérifié
purchased on 25/08/2015
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1 /5
★☆☆☆☆

Ordered decal and paid by credit card July 23, 2015 August 25 still nothing received. Since August 1 impossible to contact them on the phone and moreover do not respond to emails. Tr

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Acheteur Vérifié
purchased on 25/08/2015
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3 /5
★★★☆☆

Disappointed because I was hoping for a large-format model and I received a miniaturenevertheless of high quality.

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Acheteur Vérifié
purchased on 25/08/2015
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3 /5
★★★☆☆

Delivery delayed more than fifteen days

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Comprador Verificado
purchased on 25/08/2015
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