/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
Products claimed to be in stock and ultimately that is not the case and we are delivered weeks later. This is not the first time I have had issues with this. Too bad....
Christian M.
purchased on 08/05/2025
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Answer from 1001hobbies
Hello,
Thank you for your feedback.
We are not sure what you mean by "stick" regarding our products. As a reminder, the professional polystyrene glue Contacta and the German Grey matte paint (Flat German Grey) are indeed referenced and shipped according to the descriptions provided.
We understand your frustration regarding delivery times and we apologize for that. If you haven't already, we invite you to contact our customer service at [email protected] so that we can study your order more precisely and find an appropriate solution.
Thank you for your understanding,
The 1001Hobbies team
Thank you for your feedback.
We are not sure what you mean by "stick" regarding our products. As a reminder, the professional polystyrene glue Contacta and the German Grey matte paint (Flat German Grey) are indeed referenced and shipped according to the descriptions provided.
We understand your frustration regarding delivery times and we apologize for that. If you haven't already, we invite you to contact our customer service at [email protected] so that we can study your order more precisely and find an appropriate solution.
Thank you for your understanding,
The 1001Hobbies team
5
/5
★★★★★
Good offers. Goods of good quality. Good product information. Order and delivery went perfectly.
Thorsten T.
purchased on 06/05/2024
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5
/5
★★★★★
Pro. and efficient. Highly recommendable merchant. See you soon for future purchases.
Frederic G.
purchased on 16/05/2025
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5
/5
★★★★★
A bit difficult at first but my order arrived well in my mailbox
Michel S.
purchased on 20/05/2025
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Answer from 1001hobbies
Hello,
Thank you for your feedback and your understanding despite the delay.
This delay is linked to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
Looking forward to seeing you again soon on 1001Hobbies!
The 1001Hobbies team
Thank you for your feedback and your understanding despite the delay.
This delay is linked to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
Looking forward to seeing you again soon on 1001Hobbies!
The 1001Hobbies team
1
/5
★☆☆☆☆
Too bad for a first try...!!! More than 40 days to receive an order, and I received a partial order and a commercial gesture at my request. Really unacceptable, when competitors deliver within the week....!!!
Frédéric V.
purchased on 26/04/2025
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Answer from 1001hobbies
Thank you for your feedback and your understanding despite the delay.
This delay is linked to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
We would also like to inform you that our site distinguishes two statuses:
The products "available" are actually available from our supplier.
The products "shipped today" are indeed present in our logistics depot and are shipped immediately.
Best regards,
The 1001Hobbies team
This delay is linked to the recent relocation of our warehouse, an important step to improve our logistics and better serve you in the future. We are glad that you are still satisfied with your order.
We would also like to inform you that our site distinguishes two statuses:
The products "available" are actually available from our supplier.
The products "shipped today" are indeed present in our logistics depot and are shipped immediately.
Best regards,
The 1001Hobbies team
5
/5
★★★★★
Fast service and tailored to what is offered on your website.
Juan R.
purchased on 01/06/2025
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1
/5
★☆☆☆☆
Hello, two orders placed for available items. Once validated, the items go into restocking. After many attempts to contact (call, email...) no news. A second order for available items to keep my son waiting. Same, once validated, the items go into restocking... I finally manage to contact to get at least part of the first order finally available... The others are expected to arrive on June 10. Once these two items arrive, both orders are considered delivered when they are not. Difficult to contact someone... Still waiting for the remaining items... Bad customer experience...
Nicolas S.
purchased on 23/04/2025
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Answer from 1001hobbies
Hello,
Thank you for taking the time to share your experience with us, even though we are sorry that it did not meet your expectations.
We fully understand your frustration regarding the status change of the items and the difficulties encountered in obtaining information. The transition of products into restocking after order validation is linked to actual availability with our suppliers, and we regret that this may have misled you.
Regarding partial delivery and tracking of the remaining items, we are doing everything possible to expedite their shipment. The two available items should indeed reach you very soon, and we are closely monitoring the arrival of the other products, scheduled for June 10.
If you haven't done so yet, please do not hesitate to contact our customer service at [email protected] so that we can provide you with personalized follow-up and assist you as best as we can.
We hope to regain your trust with your future orders.
Best regards,
The 1001Hobbies team
Thank you for taking the time to share your experience with us, even though we are sorry that it did not meet your expectations.
We fully understand your frustration regarding the status change of the items and the difficulties encountered in obtaining information. The transition of products into restocking after order validation is linked to actual availability with our suppliers, and we regret that this may have misled you.
Regarding partial delivery and tracking of the remaining items, we are doing everything possible to expedite their shipment. The two available items should indeed reach you very soon, and we are closely monitoring the arrival of the other products, scheduled for June 10.
If you haven't done so yet, please do not hesitate to contact our customer service at [email protected] so that we can provide you with personalized follow-up and assist you as best as we can.
We hope to regain your trust with your future orders.
Best regards,
The 1001Hobbies team
5
/5
★★★★★
Good preparation and serious follow-up. Well done team.
Jean Francois D.
purchased on 29/04/2025
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3
/5
★★★☆☆
"Vintage" product. If I remember correctly, the castings were better made back then. I don't recall having to redo all the contours of certain figurines whose plastic was excessively oozing.
Jérôme C.
purchased on 30/05/2025
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5
/5
★★★★★
Still very satisfied with this brand
Frederic L.
purchased on 02/06/2025
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5
/5
★★★★★
Good service and they look for discontinued models.
Pedro Javier S.
purchased on 14/04/2025
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1
/5
★☆☆☆☆
Incredibly slow and...incomplete delivery! B A
Bertrand A.
purchased on 10/04/2025
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Answer from 1001hobbies
Hello,
We would like to inform you that the product "German WWII HQ personnel", initially announced with a shipping time of 2 to 4 weeks, has still not arrived.
Due to this long delay, we preferred to proceed with a full refund of your order so as not to keep you waiting any longer.
The amount has been credited to the payment method used during your purchase. You will also receive a confirmation of this refund from your bank in the coming days.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
The 1001Hobbies team
We would like to inform you that the product "German WWII HQ personnel", initially announced with a shipping time of 2 to 4 weeks, has still not arrived.
Due to this long delay, we preferred to proceed with a full refund of your order so as not to keep you waiting any longer.
The amount has been credited to the payment method used during your purchase. You will also receive a confirmation of this refund from your bank in the coming days.
We thank you for your understanding and remain at your disposal for any questions.
Best regards,
The 1001Hobbies team
3
/5
★★★☆☆
Adhesive labels impossible to remove obscure the reference on Tamiya paints.
Philippe A.
purchased on 27/05/2025
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1
/5
★☆☆☆☆
I want to return the item and they are not responding. The phone doesn't work, it rings and cuts off and they don't respond to the email.
Gloria D.
purchased on 22/05/2025
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Answer from 1001hobbies
Good morning,
We apologize for the difficulties you are having in contacting us.
We inform you that our customer service will immediately send you the return address so that you can proceed with sending your item.
Thank you for your patience and do not hesitate to contact us if you need further assistance.
Sincerely,
The 1001Hobbies team
We apologize for the difficulties you are having in contacting us.
We inform you that our customer service will immediately send you the return address so that you can proceed with sending your item.
Thank you for your patience and do not hesitate to contact us if you need further assistance.
Sincerely,
The 1001Hobbies team
5
/5
★★★★★
Thank you it was perfect
David P.
purchased on 28/05/2025
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5
/5
★★★★★
Very good service especially on the hotline service answering customer questions
Laurent M.
purchased on 21/05/2025
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5
/5
★★★★★
Although the package arrived a bit dented and after a considerable delay while the shipments are scheduled "by return", everything is fine after all!!!
Philippe C.
purchased on 24/04/2025
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5
/5
★★★★★
Fast shipping, serious, nothing to complain about
Guillaume G.
purchased on 02/06/2025
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1
/5
★☆☆☆☆
Two months waiting for an order. Until I threatened to take legal action, they didn't send it to me, and they said it wouldn't be available until a month and a half later.
Marta N.
purchased on 04/04/2025
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Answer from 1001hobbies
Good morning,
We sincerely apologize for this prolonged delay and the inconvenience caused.
The delay is due to the recent relocation of our warehouse, a necessary measure to improve our logistics and the quality of our service in the long term. Unfortunately, this transition has caused unforeseen delays in some orders.
We understand your frustration and offer our sincerest apologies. Please be assured that we are doing everything possible to prevent this situation from happening again.
If you need further assistance, please do not hesitate to contact our customer service at [email protected].
Thank you for your understanding.
The 1001Hobbies team
We sincerely apologize for this prolonged delay and the inconvenience caused.
The delay is due to the recent relocation of our warehouse, a necessary measure to improve our logistics and the quality of our service in the long term. Unfortunately, this transition has caused unforeseen delays in some orders.
We understand your frustration and offer our sincerest apologies. Please be assured that we are doing everything possible to prevent this situation from happening again.
If you need further assistance, please do not hesitate to contact our customer service at [email protected].
Thank you for your understanding.
The 1001Hobbies team
5
/5
★★★★★
VERY GOOD
Jean Luc P.
purchased on 18/05/2025
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5
/5
★★★★★
Very good
Michel L.
purchased on 28/05/2025
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5
/5
★★★★★
Top
Pascal C.
purchased on 14/05/2025
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5
/5
★★★★★
Very good
Philippe J.
purchased on 07/05/2025
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1
/5
★☆☆☆☆
Delivery time announced at order: 2 weeks. Actual delay: 1 month. My package took 1 month to arrive, and the first order was lost.
Damien P.
purchased on 26/05/2025
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Answer from 1001hobbies
Hello,
We are sorry to hear that your order took longer than expected, and we understand your frustration, especially since your first order was lost.
This delay is partly due to the recent relocation of our warehouse, a necessary step to improve our long-term logistics. We are actively working to resolve these difficulties to prevent this from happening again.
If you haven't already, we invite you to contact our customer service at [email protected] so that we can check your situation and provide you with a quick solution.
Thank you for your patience and understanding.
The 1001Hobbies team
We are sorry to hear that your order took longer than expected, and we understand your frustration, especially since your first order was lost.
This delay is partly due to the recent relocation of our warehouse, a necessary step to improve our long-term logistics. We are actively working to resolve these difficulties to prevent this from happening again.
If you haven't already, we invite you to contact our customer service at [email protected] so that we can check your situation and provide you with a quick solution.
Thank you for your patience and understanding.
The 1001Hobbies team
5
/5
★★★★★
Fast shipping
Jean Marie H.
purchased on 02/06/2025
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2
/5
★★☆☆☆
Hello, my order took more than a month to arrive while the product was available at the time of my order. And then it was no longer the case.
Kévin N.
purchased on 25/04/2025
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Answer from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics warehouse.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its reception at the warehouse was delayed, which unfortunately impacted the processing of your order.
We once again extend our sincerest apologies for this inconvenience.
We hope, however, that the product you received fully satisfies you!
1001hobbies
Best regards,
1001hobbies
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics warehouse.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its reception at the warehouse was delayed, which unfortunately impacted the processing of your order.
We once again extend our sincerest apologies for this inconvenience.
We hope, however, that the product you received fully satisfies you!
1001hobbies
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Delivery times are extremely long and the availability of items according to the site is false. Moreover, the delivery of the ordered products is incomplete contrary to what is indicated on the tracking and no information regarding the completion of the delivery.
Julien F.
purchased on 13/05/2025
Translated review
Answer from 1001hobbies
Sir,
I am following up on your email regarding the receipt of your order no. UQDMLSUAH from May 13, 2025. We are sincerely sorry for the inconvenience caused by this incomplete delivery and we thank you for bringing this issue to our attention.
We have noted that the Pale Gray product No. 40, reference HumbDB0040, was missing from your package. We understand your disappointment and we apologize for the inconveniences caused.
Due to this error, we will proceed with an immediate refund of the missing product. The amount will be credited to you as soon as possible on the payment method used for your order.
We take your complaint very seriously and we will conduct an internal investigation to understand the reasons for this error and implement measures to prevent it from happening again.
We want to assure you that your satisfaction is our priority and we hope to have the opportunity to regain your trust in future orders. We remain at your disposal for any further information.
Please accept, Sir, the expression of our distinguished salutations.
1001hobbies
I am following up on your email regarding the receipt of your order no. UQDMLSUAH from May 13, 2025. We are sincerely sorry for the inconvenience caused by this incomplete delivery and we thank you for bringing this issue to our attention.
We have noted that the Pale Gray product No. 40, reference HumbDB0040, was missing from your package. We understand your disappointment and we apologize for the inconveniences caused.
Due to this error, we will proceed with an immediate refund of the missing product. The amount will be credited to you as soon as possible on the payment method used for your order.
We take your complaint very seriously and we will conduct an internal investigation to understand the reasons for this error and implement measures to prevent it from happening again.
We want to assure you that your satisfaction is our priority and we hope to have the opportunity to regain your trust in future orders. We remain at your disposal for any further information.
Please accept, Sir, the expression of our distinguished salutations.
1001hobbies
2
/5
★★☆☆☆
Very disappointed. More than a month of waiting while all products were "available". And this was not the first time. I think it's decided, I will change suppliers. Sorry.
François R.
purchased on 03/05/2025
Translated review
Answer from 1001hobbies
Hello,
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
We sincerely regret your experience and apologize for the delay in processing your order.
We would like to clarify an important point: the products marked as "AVAILABLE" on our site are available from our supplier, while those marked as "shipped today" are actually in stock at our logistics depot.
Furthermore, the integration of our logistics service and internal reorganization have caused delays. Thus, although the supplier order arrived within the announced time frame, its receipt at the depot was delayed, which unfortunately impacted the processing of your order.
We sincerely apologize for this inconvenience.
We hope that the product you received fully satisfies you!
Best regards,
1001hobbies
4
/5
★★★★☆
Quite a lot of choices but it remains expensive on some items
Joseph S.
purchased on 23/05/2025
Translated review
Answer from 1001hobbies
Sir,
Thank you for your feedback. We are glad that you found a wide selection with us.
We understand your concerns about the prices. We strive to offer quality products, but we take your comments seriously.
Check our website or subscribe to our newsletter to know about our promotions. Our customer service is at your disposal for personalized advice.
We hope to serve you again.
Sincerely,
1001hobbies
Thank you for your feedback. We are glad that you found a wide selection with us.
We understand your concerns about the prices. We strive to offer quality products, but we take your comments seriously.
Check our website or subscribe to our newsletter to know about our promotions. Our customer service is at your disposal for personalized advice.
We hope to serve you again.
Sincerely,
1001hobbies
5
/5
★★★★★
Nothing to say everything was perfect
Jean B.
purchased on 03/06/2025
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