/5
★★★★☆
based on 36824 reviews published
★★★★☆
based on 36824 reviews published
Latest customer reviews
5
/5
★★★★★
Perfect
Christophe B.
purchased on 09/03/2025
Translated review
5
/5
★★★★★
Very good order tracking and the products are always top-notch. The 1001hobbies team is present and attentive, I recommend!
Mareck K.
purchased on 17/03/2025
Translated review
5
/5
★★★★★
Great job, thank you very much!
Pierre Alain D.
purchased on 28/02/2025
Translated review
1
/5
★☆☆☆☆
I received my package in a thousand pieces so no I am not satisfied, plus I waited ages to receive it and now I will wait several days before being refunded so no. I will pass my turn with 1001hobbies.
Khalid A.
purchased on 06/03/2025
Translated review
Answer from 1001hobbies
Hello Sir,
We sincerely regret this incident and understand your dissatisfaction.
You did receive your product on 19/03/2025 and reported the damage to the item immediately. Our customer service requested photos from you, and once these were received, your refund was processed the next day.
We would like to remind you that European legislation stipulates that we have up to 14 business days to refund a customer who made a purchase on an e-commerce platform. In your case, the refund was processed within the allotted time, as it was done the day after receiving the photos.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
We sincerely regret this incident and understand your dissatisfaction.
You did receive your product on 19/03/2025 and reported the damage to the item immediately. Our customer service requested photos from you, and once these were received, your refund was processed the next day.
We would like to remind you that European legislation stipulates that we have up to 14 business days to refund a customer who made a purchase on an e-commerce platform. In your case, the refund was processed within the allotted time, as it was done the day after receiving the photos.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
5
/5
★★★★★
Good product but took too long to arrive
J V.
purchased on 03/03/2025
Translated review
5
/5
★★★★★
Positive, very positive both on the purchased model and on the delivery/tracking of the package. Everything is OK.
Aldo C.
purchased on 21/02/2025
Translated review
5
/5
★★★★★
Very good service. Careful packaging that protects the boxes well. The ordered glue is packaged separately. Very good. I recommend this sales site.
Philippe G.
purchased on 09/03/2025
Translated review
4
/5
★★★★☆
Good service.
Miguel Alejandro C.
purchased on 27/02/2025
Translated review
1
/5
★☆☆☆☆
4: Delivery time largely not respected. Disappointing.
Cindy M.
purchased on 28/02/2025
Translated review
Answer from 1001hobbies
5: Hello Madam,\n\nWe sincerely regret this review and apologize for this incident.\n\nYour order was shipped as soon as the product was received in our logistics center. We would also like to draw your attention to the two availability statuses indicated on our site: \n\nAvailable products: These items require an order from our suppliers before shipping.\n\nAvailable products - shipped today: These items are in stock in our logistics warehouse and can be shipped immediately.\n\nFor your future orders to ensure quick delivery, we advise you to order products marked as "Available products - shipped today".\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\nThe 1001hobbies team
2
/5
★★☆☆☆
2: delivery too long
Pascal G.
purchased on 27/02/2025
Translated review
Answer from 1001hobbies
3: Hello Sir,\n\nWe sincerely regret your review and apologize for this incident.\n\nWe would like to remind you that your order was placed on 27/02/2025 at 11:37. This order included two products with a longer delivery time (shipped within 2 to 4 weeks, as indicated on the product sheet).\n\nOn 26/02/2025, we took the initiative to split your order, at no additional cost, in order to first send the products in stock and defer the shipment of the two concerned products: "Brunswick Napoleonic Cavalry: 12 Mounted Riders" and "Dutch/Belgian Artillery 1815". These two items were ordered from our supplier in England, and it is not uncommon for delays to occur regarding the delivery of these orders.\n\nIndeed, being a small business, 1001hobbies does not have a warehouse large enough to store all 200,000 references available on our site.\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\n1001hobbies
3
/5
★★★☆☆
Well-made site, many products, very kind customer service but a month to receive the product is really too much, if you didn't have it available it would be better not to give the option to purchase it, my opinion is absolutely subjective
Alessandro F.
purchased on 20/02/2025
Translated review
5
/5
★★★★★
A bit long but very good, everything is ok, 🙂
Pascal S.
purchased on 01/03/2025
Translated review
5
/5
★★★★★
Very good
Francois P.
purchased on 09/03/2025
Translated review
1
/5
★☆☆☆☆
I did not receive what I expected due to an announcement that was absolutely not clear. In the end, I found myself paying for products that are 4 times more expensive than elsewhere (40 euros for a prismatic booster in English version) while the announcement clearly implied that I would receive 4.
Skander K.
purchased on 09/03/2025
Translated review
Answer from 1001hobbies
Hello Sir,
We sincerely regret your disappointment and apologize.
We are doing everything we can, based on the available IT tools, to specify and clarify product sheets. We would like to draw your attention to the fact that the description of the product "Pokémon Technical Sheet - TCG Scarlet and Violet Prismatic Evolutions Booster Pack" clearly mentions:
"Random shipment of a single product."
As a result, we regret that you did not consult the product description, which specifies that it is only a pack of cards.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
We sincerely regret your disappointment and apologize.
We are doing everything we can, based on the available IT tools, to specify and clarify product sheets. We would like to draw your attention to the fact that the description of the product "Pokémon Technical Sheet - TCG Scarlet and Violet Prismatic Evolutions Booster Pack" clearly mentions:
"Random shipment of a single product."
As a result, we regret that you did not consult the product description, which specifies that it is only a pack of cards.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
4
/5
★★★★☆
A bit long delay
Yves L.
purchased on 27/02/2025
Translated review
1
/5
★☆☆☆☆
Not happy at all, I only received one item out of the three, the second is awaiting delivery and I decided to cancel the third. It's the fault of the stupid policy of 1001 hobbies which explains to refer to its T&Cs: understanding that available at 1001 hobbies means in stock at the supplier, you have to read available and shipped within 48 hours to understand that it is really in stock.... flee this site
Cedric B.
purchased on 12/03/2025
Translated review
Answer from 1001hobbies
Hello,
We are sorry to hear about your dissatisfaction and understand your frustration.
Regarding product availability, we specify on each product page that "shipped today" means that the item is in stock at our logistics warehouse. We would also like to remind you that your order was placed on 12/03/2025, and the shipment took place on 18/03/2025 at 21:52.
As a small business, we do our best to manage stock, but it is sometimes difficult to have everything in stock at all times. We encourage you to contact our customer service if you have any doubts before placing an order, which would allow us to clarify any questions you may have.
We understand that the information may not always be clear, and we take your feedback into account to further improve the transparency of our communication, particularly in our general terms and conditions.
Finally, we confirm that your order has been partially shipped and that we have respected your request to cancel the third item.
We remain at your disposal for any questions or follow-up, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
1001hobbies
We are sorry to hear about your dissatisfaction and understand your frustration.
Regarding product availability, we specify on each product page that "shipped today" means that the item is in stock at our logistics warehouse. We would also like to remind you that your order was placed on 12/03/2025, and the shipment took place on 18/03/2025 at 21:52.
As a small business, we do our best to manage stock, but it is sometimes difficult to have everything in stock at all times. We encourage you to contact our customer service if you have any doubts before placing an order, which would allow us to clarify any questions you may have.
We understand that the information may not always be clear, and we take your feedback into account to further improve the transparency of our communication, particularly in our general terms and conditions.
Finally, we confirm that your order has been partially shipped and that we have respected your request to cancel the third item.
We remain at your disposal for any questions or follow-up, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
1001hobbies
5
/5
★★★★★
Super!!! impeccable packaging; thank you
Serge D.
purchased on 04/03/2025
Translated review
5
/5
★★★★★
Magnificent reproduction
François-xavier R.
purchased on 05/03/2025
Translated review
5
/5
★★★★★
All correct
Eduardo C.
purchased on 05/03/2025
Translated review
5
/5
★★★★★
Great online shopping experience
Elisabetta G.
purchased on 15/03/2025
Translated review
5
/5
★★★★★
Top thank you super..
Francis Z.
purchased on 07/03/2025
Translated review
5
/5
★★★★★
Not bad, but a bit slow for Heller to get moving.
Gerard B.
purchased on 03/03/2025
Translated review
Answer from 1001hobbies
Hello Sir,
Thank you for taking the time to leave your review, and we apologize for the processing delay.
We would like to clarify that these products were and are still available from our supplier. However, we understand that the wait may have been too long for you. These items are ordered from our supplier in the UK, and their processing time could take up to 6 weeks before receipt.
In accordance with your order, the non-deliverable products have been refunded to regularize the situation.
We remain at your disposal for any questions and hope to fully satisfy you in the future.
Best regards,
1001hobbies
Thank you for taking the time to leave your review, and we apologize for the processing delay.
We would like to clarify that these products were and are still available from our supplier. However, we understand that the wait may have been too long for you. These items are ordered from our supplier in the UK, and their processing time could take up to 6 weeks before receipt.
In accordance with your order, the non-deliverable products have been refunded to regularize the situation.
We remain at your disposal for any questions and hope to fully satisfy you in the future.
Best regards,
1001hobbies
5
/5
★★★★★
Delivery took a while, but the item arrived well packaged, quality as expected. Thank you!
Martin K.
purchased on 25/02/2025
Translated review
5
/5
★★★★★
100% professionalism, detailed information about the order status, and kindness. Great selection of high-quality models. It is always a pleasure to shop at 1001 Hobbies, thank you very much.
Manuel H.
purchased on 12/01/2025
Translated review
5
/5
★★★★★
Package sent quickly
Grégory D.
purchased on 14/03/2025
Translated review
5
/5
★★★★★
Material and delivery conform to the order. Perfect packaging.
Thierry V.
purchased on 17/03/2025
Translated review
4
/5
★★★★☆
Everything is very good
Enrique F.
purchased on 06/03/2025
Translated review
5
/5
★★★★★
Everything is correct and the order was received earlier than expected.
Juan Carlos C.
purchased on 09/03/2025
Translated review
5
/5
★★★★★
Yeah they sent me the right and very willing models Lov it
Richard D.
purchased on 27/02/2025
Translated review
2
/5
★★☆☆☆
Lack of communication and stock problems. If I hadn't complained, I would still be waiting.
Jesus L.
purchased on 05/03/2025
Translated review
Answer from 1001hobbies
Hello, We regret your comment and apologize for this incident. We would like to clarify some details about the information on our website. There are two states to distinguish: 'Available': the product is in stock with our supplier and requires a lead time before shipping. 'Available - shipped today': the product is in stock in our warehouse and can be shipped immediately. Unfortunately, the BMW M635CSI 1:24 plastic model car could not be ordered from our supplier. Therefore, our customer service has shipped the available products and has taken your change request into account as soon as possible. We remain at your disposal for any additional information. Sincerely, 1001hobbies