Reviews 1001hobbies

Great service fast and on time cmd promised on site prices a little higher but more complete catalog

Package arrived all ok very well followed by messages on the various steps from order to shipping etc.

They are very fast and I am very satisfied

WORST INTERNET PURCHASE EVER This company is apparently strictly a 'middleman' that does not warehouse its products except in very few rare cases if you read any other reviews or take my impression. At no time did they have a clue as to my order status, location of said order, or real time stock quantities. Customer service is automated, with canned responses, and few and random. I should have been clued by their policy of charging for the item when ordered, not when shipped, so you have no option to cancel or refund an order after no contact or response after an extended wait period. If you use them expect double the wait for shipping and handling (items ship to them and then to you) and notice fluctuating site pricing. It took my order three weeks to arrive, and they said it was crossing the Atlantic the day before it was dropped on my porch on the US west coast. Most of their stock is sold to the public directly through the manufacturers. Good luck.

WORST INTERNET PURCHASE EVER This company is apparently strictly a 'middleman' that does not warehouse its products except in very few rare cases if you read any other reviews or take my impression. At no time did they have a clue as to my order status, location of said order, or real time stock quantities. Customer service is automated, with canned responses, and few and random. I should have been clued by their policy of charging for the item when ordered, not when shipped, so you have no option to cancel or refund an order after no contact or response after an extended wait period. If you use them expect double the wait for shipping and handling (items ship to them and then to you) and notice fluctuating site pricing. It took my order three weeks to arrive, and they said it was crossing the Atlantic the day before it was dropped on my porch on the US west coast. Most of their stock is sold to the public directly through the manufacturers. Good luck.

Good but delivery times a little too long

No worries, everything went smoothly.

Two weeks to receive the order. Little or no information during the process. There is no way of knowing if the product is in stock or not, so you buy blindly, since at no time do they inform you, I guess so that you don't refuse. There is also no tracking of the shipment by the courier company. In short, there is room for improvement at all levels.

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Hello I made an initial purchase from you in complete confidence. On arrival I have a broken item, so I'm disappointed. I think that some fragile items should be more protected. Otherwise the rest is fine. Cord

Wide choice eveloceed and inexpensive shipping.

Very interesting for after-market or rare kits. Many references available or supplied very quickly

Very competent for shipping and serialisation

There's no doubt that n1001 Maquettes offers a wide choice of products, from hardware models to various products (paints, glues, etc.). However, order processing could be improved. For example, for a payment accepted on 2305, I received a message the same day announcing that the order had been processed, then three messages on the 29th and 31st announcing that the order had still not been dispatched due to a product backlog. It was only on 0206 that I received the dispatch message. At no time was I told what the missing product was, what the expected delay was, nor was it suggested that I give it up or replace it with something else. In short, a beautiful catal

Great Stuff but SLOW Shipping Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.

Great Stuff but SLOW Shipping Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.

I find that the delivery time is not respected the package arrived opened fortunately that the objects were not damaged ...... on the other hand the models were in conformity with what I had

Good catch-up after a bad first experience. The free shipping on this shipment makes up for it. The problem is that I think there's a problem with the email communication of the order status. The 1st time I received several extremely contradictory emails about my order and now I've received 2 emails on the same day 3 hours apart telling me that my order has been dispatched. I don't think it's been dispatched twice... 🙂 . To be reviewed, otherwise all good this

I received my order yesterday and I am very satisfied. Thank you very much

On-time delivery and in excellent packaging. The purchase was the subject of a gift and the recipient was satisfied

I hope you can also find American NASCAR and INDY championship car models.Otherwise, the choice is wide and satisfactory

Everything was in order for this shipment. Sincerely J.C.

EXCELLENT NAVIGATION OF THE SITEFACILITY OF CHOICE EDI CONFRONTORIPETOTEMPI WAITING TIMES A BIT LONG

Impeccable service.

I find the delivery time a little long for me. two weeks waiting. but I am quite satisfied (see the note) thank you M levraux

Magnificent metal miniatures to complete my grandson's collection. Too bad the French tanks from 39-45 are missing.

BONJOUR BIEN ÉVIDEMMENTJE SUIS TRES SATISFAIT.VOUS AVEZ RÉPONDU A UNE PETITE COMMANDECE QUI VOUS CLASSE DANS LA CATEGORIE DES COMMERÇANTS SERIEUX ET RESPONSABLES.DE CE FAIT JE VOUS PASSEZAI D'AUTRES COMMANDES. THANK YOU! G.BOURGARY

Hello! Good news: the letter carrier has just come! The 1001 Maquettes parcel is in the box.... of course! Everything OK Good service, reasonable delivery times, good follow-up... Brav

Due to a supplier error, I had to wait 2 weeks to receive my order.

I can think of nothing that is wrong with 1001 Modelkits I found some items that were not available from other dealers, so I ordered what I needed from 1001, and even though what I ordered was stocked at their overseas supplier, I received my order within 15 days of order being placed.

Delighted with my order

I can think of nothing that is wrong with 1001 Modelkits I found some items that were not available from other dealers, so I ordered what I needed from 1001, and even though what I ordered was stocked at their overseas supplier, I received my order within 15 days of order being placed.

Top ! Fast delivery and careful packaging! Very bi

Shipping department excellent - information is passed on promptly If an item is not available, alternatives are offered (voucher) Item that was initially no longer available could be successfully procured. I can highly recommend 1001 Modellbau!!!

Not much to say, everything went well. Delivery times were respected and the packaging was impeccable. So everything

I am very satisfied with the processing of my order, but I was only lucky to receive the parcel when it was delivered. The parcel did not have my full address on it. The postal worker found me in his database and then reached me personally, otherwise the parcel would have been returned. So only with a lot of luck.

Very satisfied order arrived quickly as requested

Well-packaged parcels received promptly

Very fast I ordered Sunday the package left Tuesday and arrived Wednesday I did not ask more I recommend it to all

Veeeeery slowwwww...... Very impressive site with lots of goodies for the modeling enthusiast but... I registered and placed my first order for 4 decal sheets on April 1st. The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope. All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day. The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days. After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!! Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive. On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal's resolution center. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available. I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed). The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!! I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so. There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them......