★★★★☆
based on 39321 reviews published
Latest customer reviews
On 2772015 I purchased and regularly paid goods never received.The most shameful thing is their silence limited to two emails ''We will contact our logistics'' INEFFICIENCY OR REAL SCAMMERS? Contacted constantlyileguided constantly
Delivery much too long
My order was carried out as quickly as possible, with reliability and a real concern for quality. But what sets 1001 maquettes apart is the step-by-step e-mail communication: order received, package ready, dispatch soon to be dispatched, etc. This is how you reassure and finally satisfy your customer.
Nothing to say!! perfect delivery. bravo to 1001 maquette
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
Order dispatch takes far too long
All it took was a few clicks and everything became a dream. Bravo for your thoroughness. Thank you for your professionalism.
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
Great products!
Order placed on 809 Nothing in my mailbox on 1809 So for the rating we'll pass..... not. I'll go to a supply store and save myself the trouble. Sincerely
Very disappointed. i ordered a car model in one color for a gift. i received this model in another color. i contacted customer service by email. for a ""reacti"" (as noted on the site) 24 hours passed and no answer to my request.
The parcel arrived quickly. Brav
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
Ordered on 01.09 and paid immediately. But no goods have arrived to date. You can also send the customer shipping number but this is not the case. calls are pushed away and if you write to them no reaction. Not recommendable.
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
I recommend 1001 maquette for those who are like me enthusiasts I find that there is a choice at interesting prices and that deliveries are respectedÃ
Very good i wuz very pleased will deal with them again
Very good i wuz very pleased will deal with them again
I found wagons for the model railroad here that are no longer available anywhere else. However, it is not true that the goods are dispatched within two days. It was more like two weeks. So if you are looking for a rare model, this is the right place. However, you have to be patient.
Good overall experience, could improve the shipping time.
Delivery was good. Assembly is already underway.
Parcel received quickly well protected.nothing to criticize m
Order received on time I am satisfied with the seriousness of 1001 maquet
Large, well-stocked boxdoubts about the state of the stock when an order is placedno verbal communication possible to obtain information about an order that is not delivered within a reasonable time (more than 15 days).As it stands I would not recommend 1001 and a model as a preferred supplier.I may change my mind if I receive news of my order 64512 which was settled on 26.08.1
Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.
Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.
Fast and efficient
When you take four days, in fact, you wait for payment and then you complete the order. What's more, the letter carrier never comes up to deliver the parcel. You have to go to the post office. On the other hand, if we take the parcel to Auchan St Priest for my example, we are well received and well served. Everything is easy and clear. But you have to be valid etc. Yet I take the colissimo rate. I had asked for gift wrap. The only thing that's long is the delivery time. I picked up the package more than 1
Fast, high-quality service
Very well packed and complete. The delivery time is a little lo
No customer service, no response by e-mail or telephone, no parcel tracking, not to mention the unacceptably slow delivery times.
Quick and easy - nothing to report
I had been offered a €100 gift voucher to use at 1001 Maquettes. I placed an order but couldn't figure out how to use it. Fortunately, there was online chat. That's how I was able to find the solution, thanks to a friendly and efficient contact. Everything else (delivery times and products ordered) was perfect. I'll be back
Fast order processing. Product conforms.
As usual, this site is faithful to these commitments.
My order was what I had asked for and was in agreement with the delivery which was perfect.
I placed an order on 2082015 we are September 3 and still nothing received. Of course the bank account has been debited !!!! I've left 2 voicemails and 2 emails and no response from them. I'm thinking of sending a letter as I should. Customer service is not reactive at all.
Very satisfied arrived in good condition very satisfied